Raul Zamorano of Telefonica España S.A. presented at the 5th Managed Services World Congress in Berlin on challenges and opportunities for telecommunications operators in delivering managed services. The presentation covered: 1) the changing role of IT services and benefits of strategic outsourcing; 2) opportunities for differentiation through new digital businesses but challenges from rapid technology changes and demanding customers; 3) common business models for managed services and emphasis on clarity and customer satisfaction; 4) importance of trials, training, measurement and improvement for successful ongoing operations.
A presentation shown at the Communication by Mr. Elias Aad for the Smart SMB event held at Murooj Rotana Dubai last May 21, 2008 organized by Emirates Computers and sponsored by Cisco & 3M.
Web platform to (build, manage and grow business on the web) compose and orch...Saibal Das Chowdhury
Consider Amazon and their Elastic Compute Cloud, EC2, with their shopping mall platform over it, and the ability to allow shop owners to place their group of ‘services’ on top of the Mall platform - This is the IKEA store of software applications where one can compose an application software and then make it orchestrate over a federated network - consuming the service
A simple presentation on UC irrespective of brands or companies. The references and views are taken from different market leaders, vendors & internet search. All Copyrights with their respective vendors.
Windstream Webinar: Making Your Business More Productive With MPLS Networking...Windstream Enterprise
Find out where MPLS fits in today's IT environments and the best ways to use MPLS networking to increase productivity and efficiencies for your business.
A presentation shown at the Communication by Mr. Elias Aad for the Smart SMB event held at Murooj Rotana Dubai last May 21, 2008 organized by Emirates Computers and sponsored by Cisco & 3M.
Web platform to (build, manage and grow business on the web) compose and orch...Saibal Das Chowdhury
Consider Amazon and their Elastic Compute Cloud, EC2, with their shopping mall platform over it, and the ability to allow shop owners to place their group of ‘services’ on top of the Mall platform - This is the IKEA store of software applications where one can compose an application software and then make it orchestrate over a federated network - consuming the service
A simple presentation on UC irrespective of brands or companies. The references and views are taken from different market leaders, vendors & internet search. All Copyrights with their respective vendors.
Windstream Webinar: Making Your Business More Productive With MPLS Networking...Windstream Enterprise
Find out where MPLS fits in today's IT environments and the best ways to use MPLS networking to increase productivity and efficiencies for your business.
An overview of AEC (or EC) market drivers, associated business issues and impacts, and enabling technology solutions. Additional insights on advanced tech and that for sustainability processes.
SaaS is just a new way of delivering the same software and with that all the associated changes , including billing. The hidden costs like installation, customization, integration still looms large. For the small businesses consumerization of enterprise technologies is still a dream. However,there are some new technologies (like ontology, semantics, AI, cloud computing) that can make this a possibility in the next 2-3 years
My students use ideas from my (Jeff Funk) class on business models to analyze the business model for Sony's AtracTable. This new type of display enables new forms of computer interaction in retail outlets such as self-checkout or information access, in malls such as information access, and in restaurants (games and information access). these slides analyze the customer selection, value proposition, value capture, and other aspects of a business model for Sony's AtracTable.
CPA International Public Sector Conference, The Workforce of the future
Rory outlines the shifting demographics of the Australian population and how these Public Sector services are innovated and delivered within an increasingly competitive Australian workforce landscape.
Similar to Managed services. preparing for market convergence (mswc 2011) (20)
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
Managed services. preparing for market convergence (mswc 2011)
1. Preparing for Market Convergence
5th Managed Services World Congress
Berlin, September 22th
Raúl Zamorano S.A. / Telefónica España S.A.
0
Telefónica Servicios Audiovisuales
raul.zamorano@telefonica.es
Título de la ponencia / Otros datos de interés / 26-01-2010
@JRaulZamorano
Area 0
Company name
2. About myself and the company I work for…
Area @JRaulZamorano
Company name
3. Where do we come from?
The changing role of the IT services
Today
80’s
Operational
Cost savings Spesialisation
Transformation
The new technologic wave will deliver its fruits
under this managed services paradigm
Source: Michael Corbett, 10 years of outsourcing
Area @JRaulZamorano
Company name
4. The operators of today and challenges ahead
The opportunity
Differentiation New digital businesses
Pace of change only achievable by means of
strategic outsourcing Technology landscape
Macroeconomic
environment (Cloud, M2M…)
Competitive landscape Huge Data consumption
growth
High demanding
customers The challenges
Networks, Systems and Processes
Unending
products and All possible
services Channels
portfolio
Huge customer base Customer services The capabilities
Area @JRaulZamorano
Company name
5. Operators offering managed services.
The channel effect
Who will succeed in Managed Services (survey perfomed to 300 MSPs)
src. Channel Insider (2009)
Size of companies consuming Managed Services Why don’t you outsource all of your IT?
40%
75%
src. Channel Insider (2009)
Area Src. Savvy to IT deprmts (2010)
Company name
6. But, this is not new, what are last years learnt lessons
in delivering Managed Services in the Telco space?
Area @JRaulZamorano
Company name
7. Business models and the consultative approach
Don´t mess up, put your numbers right
Complexity In case of doubt,
simple comes first
«All you can eat» Ask for and provide clarity
Beware of black boxes
Signing up
Write, write, write it down
and share it
The pressures… The best practices
Always keep the right
balance
Area @JRaulZamorano
Company name
8. Trial, training and ongoing operation
Accelerate learning phases and improve as you walk
Designing Operating phase
phase
Managed services are above all services, and they’re alive!
Train regularly
Trial yourself Measure
Choose the right
before going all-in constantly
people
Customer Satisfaction
Meet the standards
And make Survey,
improvements asking for feedback
Area @JRaulZamorano
Company name
9. Customer Services challenges for Operators
Operators are the only entry point for a myriad of services
Complex and dynamic More Sophisticated
Offer Customers
Multilayer vs
Multiskill?
Cost Control
Own resources
Vs Externalised Customer
Satisfaction Social lifes, professional made
Form factors, apps, easy, consumerisation
smartphones, data bundles Help vs Sell
Massive inquiries and unpredictable
Network failures Big events
Area @JRaulZamorano
Company name
10. Operator’s Customer Services evolution
And old plain IVR based support ain´t working anymore…
Source: Ovum / Genesys Survey 2009, “Consumer Preferences in Contract Centre Interactions”
Partners need to understand this change and adapt
Human Digital
Assisstant
Multichannel
Self care CS as another
done right selling channel
One to many support
(Twitter & Webchat)
Area @JRaulZamorano
Company name
11. Few ideas to take away…
Don’t forget the basics,
there is plenty of documentation out there
Understand our strategy, have your own ready to
take over and show us where they meet, constantly!
Think big and long term for a healthy marriage
Area @JRaulZamorano
Company name
12. Thank you!
Raúl Zamorano
raul.zamorano@telefonica.es
@JRaulZamorano
Area
Company name