TESM provides a range of services to help organizations effectively manage their IT operations through the ServiceNow platform including: 1) Support and administration services to ensure the availability and alignment of the ServiceNow platform with changing business needs. 2) Implementation services to integrate ServiceNow with an organization's IT goals and maturity through business-aligned custom applications and configurations. 3) An operation center that provides 24/7 monitoring and maintenance of an organization's technology infrastructure for close to 100% uptime.

1. TESM
TESM
TESM
TESM
TESM
OVERVIEW
Helping you make
the right decisions
Enterprise Service Management
W H AT G O O D L O O K S L I K E

2. We understand that IT operations are the
foundation for meeting business objectives.
TESM helps organisations manage and enhance
the quality of their services by preventing
interruptions, reducing costs and ensuring all
operations are aligned with business requirements.
Plan & strategise;
implement & integrate;
optimise & improve
Support and
administration
services for the
ServiceNow platform
Aligned for your
monitoring and
operations needs
Centre of Excellence
Like any business critical system, ServiceNow requires a level of support,
maintenance and enhancement to ensure application availability and continued
alignment to changing business requirements.
• Provides access to skilled ServiceNow resources
• Supports changing business needs through flexible resourcing for admin
peaks and development resources
• Provides analytics of how change impacts performance
• Supports continuous improvement of service management processes
and maturity
• Capacity planning management
• Service assurance automation
Implementation Services
We believe an ITSM integration must fit with an organisation’s IT goals and current
maturity. At TESM we support customer integration initiatives from a business
perspective, leveraging our team’s extensive industry experience to align the
technology with your IT business needs as they evolve.
• Accelerating speed to market
• Ensuring business alignment
• Improving service delivery
• Enabling you to realise the full value of your investment
• Helping you respond to ever-changing needs
Operation Centre
We keep your IT infrastructure secure and fully accessible with TESM’s full-time
IT staff to constantly monitor and maintain devices and applications. We offer
a cost-effective, year-round solution to monitor, manage and troubleshoot your
technology infrastructure.
• 24/7 solution ensures close to 100% uptime and security of your
technology infrastructure
• Real-time comprehensive view into operations being performed gives your
IT team full transparency
• Managed solution frees your internal staff to focus on more strategic projects
• Proactive monitoring ensures problems are addressed before they impact
network and infrastructure health

3. We combine service
automation and
integration experience
with design expertise to
give our clients a
unique service.
Application Build Centre
TESM provides comprehensive development services that enable enterprises
to exploit the power of custom applications to support new capabilities and
enhance the customer and partner experience.
• Advisory consultancy services
• Complete end-to-end development
• Maintenance and enhancement of existing applications
• ServiceNow application configuration
• TESM built applications [Event, Runbook]
Production Ready Services
With Production Readiness Services, customers can:
Prepare for growth
• Align customer ServiceNow applications and platform configurations with
best practices for scale
• Address best practice integrations between ServiceNow and customer or
third party systems for manageability, scalability, performance and
data integrity
Mitigate risk
• Test performance and simulate planned load increases before going live
• Production ready services with a range of techniques and tools to support
customers through all the stages of IT transformation
• Pre and post deployment we enable realistic proof of concepts across
a range of applications, systems and environments to ensure expected
production behaviours and robust performance for all users regardless of
device, network or location.
Review Services
TESM provides detailed review services covering service
management implementation and architecture.
• Service management implementation review - health check
• Architecture review
• Process maturity review
Ensure upgradability,
manageability and
scalability
Exploit the power of
custom applications
Check the health of
your implementation

4. TESM
TESM
TESM
The partnership between Gilead Sciences
and TESM has evolved to be one of trust
and confidence. The TESM team are very
knowledgeable and experienced, and use
that experience to help us achieve our IT
objectives throughout the extensive growth
of our organisation. The partnership is
working very well.
Nick Keenan,
Director of Infrastructure, Gilead Sciences
Get in touch
33 Cavendish Square
London W1G 0PW
+44 (0) 20 7182 4240
contactus@tesm.co.uk
About TESM
We are industry practitioners in IT Service
Management with in-depth experience, working
in Global Financial Services, Retail, Pharmaceutical
and Manufacturing Industries. TESM offer products,
services and proven methodologies to deliver
effective ESM programs that help organisations
reduce complexity in their IT infrastructure.
Copyright 2015 TESM. All rights reserved.
We are ServiceNow Partners
The ServiceNow platform offers a range of robust
SaaS products that automate and manage IT service
relationships across the entire organisation. These are
all built on a single cloud platform that consists of one
code base, one data model and one user interface.
The result is an intuitive user experience coupled with
a hassle-free, low risk service automation platform.