The document discusses the challenges of collaboration in a globalized, technologically connected environment, highlighting issues such as communication styles, cultural misunderstandings, and conflicts that arise in collaborative settings. It explores various conflict resolution styles, ranging from competition to accommodation, and emphasizes the importance of self-awareness and effective communication in resolving disputes. The content suggests strategies for managing conflicts, such as setting boundaries and renewing commitments, to foster successful collaboration.

1. Moving beyond the inherent conflict of new collaboration models

2. technology practices collaboration globalization

3. trans-disciplinary production is concurrent, not sequential

4. New York <--> New Delhi SharePoint (for better or for worse) Google docs, BaseCamp skype, tele conferencing, web conferencing

5. culture clash variety of communication styles communication hiccups: lingual and cultural many insecurities (trigger defensiveness)

7. Intensity Time Problem emerges Sides Form Positions Harden Communication Stops Resources are Committed Conflict goes Outside the Community Perceptions become Distorted Sense of Crisis Emerges

8. competition collaboration compromise avoidance accommodation Assessment Online: http://www.career-intelligence.com/assessment/tki.asp

9. assertive uncooperative goal: win satisfy own concerns at other’s expense

10. assertive cooperative goal: find a win-win solution the solution satisfies everyone’s concerns

11. intermediate in assertiveness intermediate in cooperativeness goal: find a middle ground an acceptable settlement partially satisfies all parties’ concerns.

12. unassertive uncooperative goal: delay sidestepping the conflict without satisfying anyone’s concerns.

13. unassertive cooperative goal: yield attempt to satisfy the other person’s concerns at the expense of your own

14. Competition Collaboration Compromise Avoidance Accommodation High aggressiveness Low aggressiveness Low Cooperation High Cooperation Concern for Self Concern for Others

15. no one perfect style style appropriateness awareness of others’ styles taking personal responsibility

16. Getting ahead of the conflict spiral involves personal awareness … of the situation … and of yourself.

17. ‘ safe' conversation boundary-setting expectation-setting getting commitment

18. confront broken promise express disappointment renew commitment identify natural consequence

19. check ego listen be (self-) aware think, then speak

21. We are … Judy Glick-Smith President/CEO MentorFactor, Inc. 770-633-5582 [email_address] www.mentorfactorinc.com blog: www.mentorfactor.typepad.com Emma Hamer Principal - Senior Consultant E. Hamer Associates, Ltd. 604-317-2234 [email_address] website and blog: www.hamer-associates.ca