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Making Awesome Website 
Experiences 
By Stephen Morrissey
A little bit about me 
• I was a communications officer in the US 
Air Force for 7 years 
• I’m a 4th degree black belt 
• I lived in Pittsburgh for 7 years, but have 
always liked the Steelers
What is a website experience? 
• Website: “A connected group of pages on the World Wide 
Web regarded as a single entity, usually maintained by one 
person or organization and devoted to a single topic or 
several closely related topics.” 
• Experience: “A particular instance of personally encountering 
or undergoing something”
What makes 
a good website 
good experience? 
It is easy (and pleasurable) to 
accomplish your task
What tasks? Let’s look at some examples…
Planning a vacation
Looking at cute cat pictures
Video game tips
Help with math homework
How do I make a good website experience?
Don’t start 
building just yet
Interviews
Interviews 
• Ask people what they do 
• Dig deeper to find out what they really want to do 
• Look around their desk / workspace
Audits
Audits 
• Look for consistency in text 
• Electronic mail, Email, E-mail, e-mail, email, mail, etc. 
• Re-use patterns 
• Navigation 
• Button placement 
• OK/Cancel, or Cancel/OK
Experience 
(mistakes)
Professional Experience 
• I’ve been making websites since 1996 (that’s 18 years, or half my life) 
• Many successes and many failures 
• Re-use existing solutions 
• Checkout experience
How can you make 
website experiences?
Look for gaps & opportunities 
• PayPal 
• Then: go to bank, withdraw money, give to person 
• Now: Send email 
• ZipCar 
• Go to desk, wait in line, reserve by the day, get keys, walk to lot, get car 
• Go online, reserve by the hour, get car
Get educated 
• Computer programming (build a website) 
• Art (pretty website) 
• Social Studies (connect to cultures) 
• Psychology (understand our brains) 
• Business (use the web to make money)
Be awesome
Go make something awesome 
•Write your thoughts down 
• Read more than you write 
• Put words into action and build it 
• Demonstrate your passion
Making website experiences

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Making website experiences

  • 1. Making Awesome Website Experiences By Stephen Morrissey
  • 2. A little bit about me • I was a communications officer in the US Air Force for 7 years • I’m a 4th degree black belt • I lived in Pittsburgh for 7 years, but have always liked the Steelers
  • 3. What is a website experience? • Website: “A connected group of pages on the World Wide Web regarded as a single entity, usually maintained by one person or organization and devoted to a single topic or several closely related topics.” • Experience: “A particular instance of personally encountering or undergoing something”
  • 4. What makes a good website good experience? It is easy (and pleasurable) to accomplish your task
  • 5. What tasks? Let’s look at some examples…
  • 7. Looking at cute cat pictures
  • 9. Help with math homework
  • 10. How do I make a good website experience?
  • 13. Interviews • Ask people what they do • Dig deeper to find out what they really want to do • Look around their desk / workspace
  • 15. Audits • Look for consistency in text • Electronic mail, Email, E-mail, e-mail, email, mail, etc. • Re-use patterns • Navigation • Button placement • OK/Cancel, or Cancel/OK
  • 17. Professional Experience • I’ve been making websites since 1996 (that’s 18 years, or half my life) • Many successes and many failures • Re-use existing solutions • Checkout experience
  • 18. How can you make website experiences?
  • 19. Look for gaps & opportunities • PayPal • Then: go to bank, withdraw money, give to person • Now: Send email • ZipCar • Go to desk, wait in line, reserve by the day, get keys, walk to lot, get car • Go online, reserve by the hour, get car
  • 20. Get educated • Computer programming (build a website) • Art (pretty website) • Social Studies (connect to cultures) • Psychology (understand our brains) • Business (use the web to make money)
  • 22. Go make something awesome •Write your thoughts down • Read more than you write • Put words into action and build it • Demonstrate your passion