I gave this talk at the IA Summit in New Orleans on March 25, 2012. Here's the talk description:
It’s part of our job to talk to people to figure out complex situations. To build things people love, we have to understand not only users, but also the wider context we’re working in: people, systems, structures, business models, and more. The need to think the user experience through on several channels challenges us to envision a system that is cohesive and delivers delightful experiences.
Business analysis, computer science and psychology offer different frameworks and tools to help to make sense of a messy situation, to articulate and visualize the problem. In this talk, I will present a selection of techniques that are relevant to UX, such as Soft Systems Methodology or the Business Model Canvas.
You will walk away with:
- Knowledge about systems thinking theory
- An understanding of how systems thinking methods can be used as part of a UX process, incl. tools and techniques
For Alistair Cockburn, Agile has become overly decorated. Let’s scrape away those decorations for a minute, and get back to the center. The Heart of Agile is a fresh look at Agile that strips away a lot of the noise that has built up over recent years. It contains just four imperatives: Collaborate, Deliver, Reflect, Improve. With these four words, we can both improve the effectiveness of any organization and also find new and interesting topics that are not in the common agile literature.
More presentations from the Lean Digital Summit 2019 are available on www.lean-digital-summit.com
Your Challenge
It is difficult to start the project, engage the right people, and find the necessary requirements to drive the value of an enterprise architecture operating model.
It is challenging to navigate the common enterprise architecture (EA) frameworks and right-size them for your organization.
The EA practice may struggle to effectively collaborate with the business when making decisions, resulting in outcomes that fail to engage stakeholders.
Our Advice
Critical Insight
The benefits of an EA program are only realized when all components of the operating model enable the achievement of the program goals and objectives. Many times organizations overplay the governance card while ignoring the motivational aspects that can be addressed through the organization's structure or stakeholder relations.
Info-Tech’s methodology ensures that all components of an EA operating model are considered to optimize the performance of the EA program.
Impact and Result
Place and structure your EA team to address the needs of stakeholders and deliver on the previously created strategy.
Create an engagement model by understanding each relevant process of COBIT 5 and make stakeholder interaction cards to initiate conversations.
Recognize the need for governance and formulate the appropriate boards while considering various policies, principles, and compliance.
Develop a unique architecture development framework based on best-practice approaches with an understanding of the various architectural views to ensure the creation of a successful process.
Build a communication plan and roadmap to efficiently navigate through enterprise change and involve the necessary stakeholders.
Building a more cohesive organisation using business architectureCraig Martin
In shifting the focus away from enterprise architecture being seen purely as an IT discipline, organizations are beginning to formalise the development of business architecture practices and business architecture outcomes.
The OpenGroup has made the differentiation between business, IT and enterprise architects through their various working groups and certification tracks.
However, industry at present is grappling to try and understand where the discipline of business architecture resides in the business and what value it can provide separate of the traditional project based business analysis focus.
This presentation will take the audience through an overview of some of the critical questions being asked by business and how these are addressed through the discipline of business architecture.
Using both method as well as case study examples, I will show the audience an approach to building more cohesion across the business landscape using business architecture techniques and artefacts.
The presentation will focus on using business motivation models, strategic scenario planning and capability based planning techniques to provide input into the strategic planning process.
It will also highlight some of the outputs through examples from engagements.
Creating Agile Organizations by Combining Design, Architecture and Agile Thin...Craig Martin
This is a talk I gave to the IASA follow-the-sun community. It deals with the combination of the design thinking, architecture thinking and agile thinking disciplines into a combined discipline needed to create the a responsive organisation.
Effective Strategy Execution with Capability-Based Planning, Enterprise Arch...Iver Band
The difficulty of strategy execution should not be underestimated
Capability-based planning helps make strategy concrete
Enterprise architecture closes the remainder of this gap, and ensures alignment and coherence
Enterprise portfolio management allows managing large enterprise landscapes based on business value
ArchiMate models tie it all together, providing a clear line of sight from strategy definition to realization
Powerful tool support makes this a strong combination!
Design of Business in an Age of DisruptionCraig Martin
We are all acutely aware of the changes occurring in business. Market and socio political drivers are causing interesting business models to emerge and technological changes are resulting in new digital and disruptive business models that are reshaping our traditional industries. There is significant pressure to respond with solutions, products and services that are not only desirable from a human centred perspective but business viable and technologically feasible.
In order to cater for these pressures, new strategic planning disciplines and tools must be leveraged, or in some cases invented. These disciplines need to both help business solve wicked problems, as well as help solution providers inside and outside an organization provide more value based offerings.
This presentation will look at the emergence of design led strategic planning approaches that merge disciplines to help business decision makers test the viability of ideas and strategies, and play these out within an organisation to determine the high value positions necessary to succeed in the market. In this paper we explore on the fusion of design thinking, business design and enterprise architecture to help organizations address these challenges.
http://enterprisearchitectureconference.com.au/keynote-speakers/
DesignChain Business-by-Design Workshop Pack for IIBACraig Martin
There are a number of disciplines that provide “services” to an organisation. The challenge is that these disciplines are often overlapping, resulting in a loss of coherence amongst the actual disciplines and individuals that are meant to CREATE synergy and coherency.
How can we create synergy between design thinking, architecture thinking and agile thinking? Is there room for hybrid thinking?
There is also a lot of noise around tools and techniques within each of these disciplines. The challenge is how do they relate to one another? How can we build on these tools and techniques in a manner that not only extracts value from each but also facilitates a more coherent and higher value conversation with business.
In this whiteboard workshop aimed at Senior Business Analysis and Strategic Business Analysts, Craig will take attendees through a process of linking human centred design thinking, with strategic and business planning, business architecture and agile thinking.
Learning objectives:
Understand and be able to sell the value of the 4 disciplines
Understand how the 4 disciplines interact and when and where to use them
The 4 disciplines:
Design Thinking
Strategic Thinking
Business Architecture Thinking
Agile thinking
Agility boosts performance: Guide for your agile transformation journeySebastian Olbert
ORGANIZATIONAL AGILITY AS A COMPETITIVE FACTOR
The Agile Performer Index
In the Agile Performer Index, goetzpartners and the NEOMA Business School clearly demonstrate the correlation between agility and entrepreneurial success. The more agile the company, the better it performs financially. The purpose of the study was to investigate what agility can really do for organizations. Is it just a temporary trend? With the right methodology, can agility deliver sustainable success?
Resulting from a broad survey among 285 leading European companies, the Agile Performer Index documents that agility programs are a suitable way for organizations to achieve lasting performance and competitive advantage.
Selected key findings:
Agile companies perform ~ 2.7 times better than non-agile companies
CxOs rate their company’s agility higher than do middle managers.
Sector check: Digital maturity doesn’t guarantee agility
For Alistair Cockburn, Agile has become overly decorated. Let’s scrape away those decorations for a minute, and get back to the center. The Heart of Agile is a fresh look at Agile that strips away a lot of the noise that has built up over recent years. It contains just four imperatives: Collaborate, Deliver, Reflect, Improve. With these four words, we can both improve the effectiveness of any organization and also find new and interesting topics that are not in the common agile literature.
More presentations from the Lean Digital Summit 2019 are available on www.lean-digital-summit.com
Your Challenge
It is difficult to start the project, engage the right people, and find the necessary requirements to drive the value of an enterprise architecture operating model.
It is challenging to navigate the common enterprise architecture (EA) frameworks and right-size them for your organization.
The EA practice may struggle to effectively collaborate with the business when making decisions, resulting in outcomes that fail to engage stakeholders.
Our Advice
Critical Insight
The benefits of an EA program are only realized when all components of the operating model enable the achievement of the program goals and objectives. Many times organizations overplay the governance card while ignoring the motivational aspects that can be addressed through the organization's structure or stakeholder relations.
Info-Tech’s methodology ensures that all components of an EA operating model are considered to optimize the performance of the EA program.
Impact and Result
Place and structure your EA team to address the needs of stakeholders and deliver on the previously created strategy.
Create an engagement model by understanding each relevant process of COBIT 5 and make stakeholder interaction cards to initiate conversations.
Recognize the need for governance and formulate the appropriate boards while considering various policies, principles, and compliance.
Develop a unique architecture development framework based on best-practice approaches with an understanding of the various architectural views to ensure the creation of a successful process.
Build a communication plan and roadmap to efficiently navigate through enterprise change and involve the necessary stakeholders.
Building a more cohesive organisation using business architectureCraig Martin
In shifting the focus away from enterprise architecture being seen purely as an IT discipline, organizations are beginning to formalise the development of business architecture practices and business architecture outcomes.
The OpenGroup has made the differentiation between business, IT and enterprise architects through their various working groups and certification tracks.
However, industry at present is grappling to try and understand where the discipline of business architecture resides in the business and what value it can provide separate of the traditional project based business analysis focus.
This presentation will take the audience through an overview of some of the critical questions being asked by business and how these are addressed through the discipline of business architecture.
Using both method as well as case study examples, I will show the audience an approach to building more cohesion across the business landscape using business architecture techniques and artefacts.
The presentation will focus on using business motivation models, strategic scenario planning and capability based planning techniques to provide input into the strategic planning process.
It will also highlight some of the outputs through examples from engagements.
Creating Agile Organizations by Combining Design, Architecture and Agile Thin...Craig Martin
This is a talk I gave to the IASA follow-the-sun community. It deals with the combination of the design thinking, architecture thinking and agile thinking disciplines into a combined discipline needed to create the a responsive organisation.
Effective Strategy Execution with Capability-Based Planning, Enterprise Arch...Iver Band
The difficulty of strategy execution should not be underestimated
Capability-based planning helps make strategy concrete
Enterprise architecture closes the remainder of this gap, and ensures alignment and coherence
Enterprise portfolio management allows managing large enterprise landscapes based on business value
ArchiMate models tie it all together, providing a clear line of sight from strategy definition to realization
Powerful tool support makes this a strong combination!
Design of Business in an Age of DisruptionCraig Martin
We are all acutely aware of the changes occurring in business. Market and socio political drivers are causing interesting business models to emerge and technological changes are resulting in new digital and disruptive business models that are reshaping our traditional industries. There is significant pressure to respond with solutions, products and services that are not only desirable from a human centred perspective but business viable and technologically feasible.
In order to cater for these pressures, new strategic planning disciplines and tools must be leveraged, or in some cases invented. These disciplines need to both help business solve wicked problems, as well as help solution providers inside and outside an organization provide more value based offerings.
This presentation will look at the emergence of design led strategic planning approaches that merge disciplines to help business decision makers test the viability of ideas and strategies, and play these out within an organisation to determine the high value positions necessary to succeed in the market. In this paper we explore on the fusion of design thinking, business design and enterprise architecture to help organizations address these challenges.
http://enterprisearchitectureconference.com.au/keynote-speakers/
DesignChain Business-by-Design Workshop Pack for IIBACraig Martin
There are a number of disciplines that provide “services” to an organisation. The challenge is that these disciplines are often overlapping, resulting in a loss of coherence amongst the actual disciplines and individuals that are meant to CREATE synergy and coherency.
How can we create synergy between design thinking, architecture thinking and agile thinking? Is there room for hybrid thinking?
There is also a lot of noise around tools and techniques within each of these disciplines. The challenge is how do they relate to one another? How can we build on these tools and techniques in a manner that not only extracts value from each but also facilitates a more coherent and higher value conversation with business.
In this whiteboard workshop aimed at Senior Business Analysis and Strategic Business Analysts, Craig will take attendees through a process of linking human centred design thinking, with strategic and business planning, business architecture and agile thinking.
Learning objectives:
Understand and be able to sell the value of the 4 disciplines
Understand how the 4 disciplines interact and when and where to use them
The 4 disciplines:
Design Thinking
Strategic Thinking
Business Architecture Thinking
Agile thinking
Agility boosts performance: Guide for your agile transformation journeySebastian Olbert
ORGANIZATIONAL AGILITY AS A COMPETITIVE FACTOR
The Agile Performer Index
In the Agile Performer Index, goetzpartners and the NEOMA Business School clearly demonstrate the correlation between agility and entrepreneurial success. The more agile the company, the better it performs financially. The purpose of the study was to investigate what agility can really do for organizations. Is it just a temporary trend? With the right methodology, can agility deliver sustainable success?
Resulting from a broad survey among 285 leading European companies, the Agile Performer Index documents that agility programs are a suitable way for organizations to achieve lasting performance and competitive advantage.
Selected key findings:
Agile companies perform ~ 2.7 times better than non-agile companies
CxOs rate their company’s agility higher than do middle managers.
Sector check: Digital maturity doesn’t guarantee agility
Jumping into solutions is only human. And it is a perfect approach when dealing with simple, obvious problems. But as soon the challenges become more complicated, and usually, all the business questions do, moving into the solution space too fast will only lead to poor results, wrong focus and to solving a problem that is not worth the investment in the first place.
These are some of the reasons why we developed the Design Sprint 3.0 approach. In Design Sprint 3.0 we focus mostly on framing the right problem and ensuring the stakeholder's buy-in.
Here's how the process goes...
Value Stream Mapping: How to Visualize Work & Align Leadership for Organizati...TKMG, Inc.
Recorded webinar: http://slidesha.re/1mRCY9U
Subscribe: http://www.ksmartin.com/subscribe
To purchase the book: http://bit.ly/VSMbk
Value Stream Mapping is an essential organizational transformation tool that is often misunderstood and under-utilized.
In this webinar, you'll get an advance glimpse into Karen and Mike Osterling's latest book, which will be out in December. You'll learn the in's and out's of planning for a mapping activity, tips for effective mapping sessions, and how to create a transformation plan with "stickiness."
You'll also learn the difference between value stream and process mapping and where A3, kata, kaizen events fit into the picture.
Data Architecture Strategies: Data Architecture for Digital TransformationDATAVERSITY
MDM, data quality, data architecture, and more. At the same time, combining these foundational data management approaches with other innovative techniques can help drive organizational change as well as technological transformation. This webinar will provide practical steps for creating a data foundation for effective digital transformation.
A simple guide to learn what EA is, why it’s important and how you can be using it to help your enterprise.
For more information: info@boc-group.com
Try ADOIT for EA:
https://www.boc-group.com/adoit/#test-it
The need for Business design to underpin strategic and operational agility Craig Martin
Talk given at the business architecture Master Series in Sydney October 2019.
Agility is here to stay. But dig a little deeper and you will see that fundamental strategic, structural and cultural issues exist that often prevent success within large organizations. Some organizations have learnt the hard way when it comes to the missing pieces of the puzzle around organizational agility.
I was recently asked by a new-ways-of-working team to help them apply business design to create the target operating model needed to enable structural, operational and strategic agility. Is this the secret sauce that’s been missing in the agility conversations?
In this talk I’ll discuss the broader issues around agility when creating the adaptive and fast learning organization. And discuss the "secret sauce" that is missing when it comes to business heuristics and patterns.
I will also look at the areas where agility is succeeding and failing and discuss the need for multi-disciplinary architects that can help with the transition across strategic, business and delivery lenses.
PS - this is a presentation pack. I dont put everything I talk to into a slide. Some of these slides will therefore lack some context for you. Next time I'll record the talk and you can hopefully catch the story around the slides.
This practical presentation will cover the most important and impactful artifacts and deliverables needed to implement and sustain governance. Rather than speak hypothetically about what output is needed from governance, it covers and reviews artifact templates to help you re-create them in your organization.
Topics covered:
- Which artifacts are most important to get started
- Important artifacts for more mature programs
- How to ensure the artifacts are used and implemented, not just written
- How to integrate governance artifacts into operational processes
- Who should be involved in creating the deliverables
Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we've seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers.
In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn:
practical patterns to create capability maps that foster a seamless business & IT co-design
why most capability modeling efforts fail and how to overcome the usual problems
how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders
how to use capability maps in corporate management
Personas Bootcamp - Where Product Meets User NeedsMauricio Perez
A one-night UX / CX Bootcamp presentation about Personas in Sydney, Australia for General Assembly students. Topics include:
• Why personas are a powerful tool for product development
• Types of field research methods
• How to analyze the data collected
• Create personas and scenarios
• How to use personas effectively
It’s easy to solve the wrong problems. Good design relentlessly questions assumptions and reframes the problem to be solved. We know this, and yet, HOW to actually reframe a problem is missing from our conversations.
In this session, Stephen P. Anderson will share tips that have helped him cut through the noise of requests and requirements, to focus on the real problem(s) to be solved. Specifically, you’ll pick up ways to see a problem from different perspectives, ways to ask why, how to draw upon seemingly unrelated experiences, how to separate real from perceived constraints, and most importantly, ways to keep yourself in check, so as not to solve the wrong problem (or if you do, you do so intentionally, for a strategic purpose!).
Whether you’re designing strategies or screens, you’re sure to pick up a few new mental hacks that you’ll no doubt use on a daily basis.
Efficient Teams Do Not Happen. They are Designed. It's called DesignOpsPatrizia Bertini
There's an art behind happy and efficient teams and it's called DesignOps. Several studies demonstrate that designers spend up to 60% of their time doing non-design work.
But do you know where your team is spending their time instead of working on doing great design? Have you ever thought to measure your teams' inefficiencies?
DesignOps is the facilitating function that supports design teams to scale by improving ways of working, x-functional collaboration and processes so that designers can focus 100% on doing design.
This talk, based on first-hand experiences and learnings, will focus on key best practices to help position DesignOps at the right altitude, identify the right allies, and assess design teams’ performance and opportunities.
This two-part interactive workshop begins with a detailed look at how to interpret Kanban boards and ask thoughtful questions so that you can improve the work of your teams. We will provide an overview of the Kanban Method and then proceed through a series of eight short exercises that will give you an opportunity to review and interpret various Kanban board configurations with other attendees at your table. After a short break, part two of the session now puts the attendees in the driver’s seat to create their own board configurations. We provide eight business scenario exercises and ask the attendees how they would go about configuring their Kanban board given the unique system constraints for each scenario.
Slides for "Intro to Systems Thinking" workshop. Session details and resources available here: http://pwoessner.wikispaces.com/Introduction+to+Systems+Thinking
Jumping into solutions is only human. And it is a perfect approach when dealing with simple, obvious problems. But as soon the challenges become more complicated, and usually, all the business questions do, moving into the solution space too fast will only lead to poor results, wrong focus and to solving a problem that is not worth the investment in the first place.
These are some of the reasons why we developed the Design Sprint 3.0 approach. In Design Sprint 3.0 we focus mostly on framing the right problem and ensuring the stakeholder's buy-in.
Here's how the process goes...
Value Stream Mapping: How to Visualize Work & Align Leadership for Organizati...TKMG, Inc.
Recorded webinar: http://slidesha.re/1mRCY9U
Subscribe: http://www.ksmartin.com/subscribe
To purchase the book: http://bit.ly/VSMbk
Value Stream Mapping is an essential organizational transformation tool that is often misunderstood and under-utilized.
In this webinar, you'll get an advance glimpse into Karen and Mike Osterling's latest book, which will be out in December. You'll learn the in's and out's of planning for a mapping activity, tips for effective mapping sessions, and how to create a transformation plan with "stickiness."
You'll also learn the difference between value stream and process mapping and where A3, kata, kaizen events fit into the picture.
Data Architecture Strategies: Data Architecture for Digital TransformationDATAVERSITY
MDM, data quality, data architecture, and more. At the same time, combining these foundational data management approaches with other innovative techniques can help drive organizational change as well as technological transformation. This webinar will provide practical steps for creating a data foundation for effective digital transformation.
A simple guide to learn what EA is, why it’s important and how you can be using it to help your enterprise.
For more information: info@boc-group.com
Try ADOIT for EA:
https://www.boc-group.com/adoit/#test-it
The need for Business design to underpin strategic and operational agility Craig Martin
Talk given at the business architecture Master Series in Sydney October 2019.
Agility is here to stay. But dig a little deeper and you will see that fundamental strategic, structural and cultural issues exist that often prevent success within large organizations. Some organizations have learnt the hard way when it comes to the missing pieces of the puzzle around organizational agility.
I was recently asked by a new-ways-of-working team to help them apply business design to create the target operating model needed to enable structural, operational and strategic agility. Is this the secret sauce that’s been missing in the agility conversations?
In this talk I’ll discuss the broader issues around agility when creating the adaptive and fast learning organization. And discuss the "secret sauce" that is missing when it comes to business heuristics and patterns.
I will also look at the areas where agility is succeeding and failing and discuss the need for multi-disciplinary architects that can help with the transition across strategic, business and delivery lenses.
PS - this is a presentation pack. I dont put everything I talk to into a slide. Some of these slides will therefore lack some context for you. Next time I'll record the talk and you can hopefully catch the story around the slides.
This practical presentation will cover the most important and impactful artifacts and deliverables needed to implement and sustain governance. Rather than speak hypothetically about what output is needed from governance, it covers and reviews artifact templates to help you re-create them in your organization.
Topics covered:
- Which artifacts are most important to get started
- Important artifacts for more mature programs
- How to ensure the artifacts are used and implemented, not just written
- How to integrate governance artifacts into operational processes
- Who should be involved in creating the deliverables
Capability models have a long history. They came out of business schools in the 50ies. In recent years the enterprise- and business architecture communities seem to have taken over, making capabilities more an IT rather than a business modeling concept. Most capability models we've seen fail to achieve their original purpose: to enable business people to design better enterprises - ones that are fit for purpose, efficient, adaptive to change and satisfy customers.
In this webinar, Wolfgang Goebl explains the typical flaws of capability models and design patterns for next-generation capability modeling. You will learn:
practical patterns to create capability maps that foster a seamless business & IT co-design
why most capability modeling efforts fail and how to overcome the usual problems
how to connect other elements of the architecture with capabilities - how to run a broad elicitation process with all relevant stakeholders
how to use capability maps in corporate management
Personas Bootcamp - Where Product Meets User NeedsMauricio Perez
A one-night UX / CX Bootcamp presentation about Personas in Sydney, Australia for General Assembly students. Topics include:
• Why personas are a powerful tool for product development
• Types of field research methods
• How to analyze the data collected
• Create personas and scenarios
• How to use personas effectively
It’s easy to solve the wrong problems. Good design relentlessly questions assumptions and reframes the problem to be solved. We know this, and yet, HOW to actually reframe a problem is missing from our conversations.
In this session, Stephen P. Anderson will share tips that have helped him cut through the noise of requests and requirements, to focus on the real problem(s) to be solved. Specifically, you’ll pick up ways to see a problem from different perspectives, ways to ask why, how to draw upon seemingly unrelated experiences, how to separate real from perceived constraints, and most importantly, ways to keep yourself in check, so as not to solve the wrong problem (or if you do, you do so intentionally, for a strategic purpose!).
Whether you’re designing strategies or screens, you’re sure to pick up a few new mental hacks that you’ll no doubt use on a daily basis.
Efficient Teams Do Not Happen. They are Designed. It's called DesignOpsPatrizia Bertini
There's an art behind happy and efficient teams and it's called DesignOps. Several studies demonstrate that designers spend up to 60% of their time doing non-design work.
But do you know where your team is spending their time instead of working on doing great design? Have you ever thought to measure your teams' inefficiencies?
DesignOps is the facilitating function that supports design teams to scale by improving ways of working, x-functional collaboration and processes so that designers can focus 100% on doing design.
This talk, based on first-hand experiences and learnings, will focus on key best practices to help position DesignOps at the right altitude, identify the right allies, and assess design teams’ performance and opportunities.
This two-part interactive workshop begins with a detailed look at how to interpret Kanban boards and ask thoughtful questions so that you can improve the work of your teams. We will provide an overview of the Kanban Method and then proceed through a series of eight short exercises that will give you an opportunity to review and interpret various Kanban board configurations with other attendees at your table. After a short break, part two of the session now puts the attendees in the driver’s seat to create their own board configurations. We provide eight business scenario exercises and ask the attendees how they would go about configuring their Kanban board given the unique system constraints for each scenario.
Slides for "Intro to Systems Thinking" workshop. Session details and resources available here: http://pwoessner.wikispaces.com/Introduction+to+Systems+Thinking
AASHE 2014 Mind Mapping: A Systems Thinking Application for Change ManagementMieko Ozeki
A pre-conference workshop, co-facilitated at AASHE 2014 by Mieko Ozeki and Jenna Ringelheim. A growing number of students, faculty, and staff are increasingly concerned about their environmental impacts and demand immediate action to be taken. Despite good intentions, these same people can act in haste rather than strategically implementing a long term solution. This session will guide participants through the process of mind mapping, based on the frameworks of systems thinking, design thinking, and project management, to identify opportunities for collaboration and mitigating/managing risk. Workshop participants will learn about the process of mind mapping, a technique for visually diagramming information. They will be given an example of how a campus applies this technique to looking at a specific issues, develop and implement an action plan during the session. Mind mapping is a strategic planning process for implementing sustainability into institutional operations, academics, and planning, administration, and engagement. It applies systems thinking, design thinking, and project management. Participants will draft a mind map, scope statement, and task list that focuses on a current issue he/she is working on at their institution. The workshop provides sustainability officers with the space and time to think and construct a strategy for addressing an issue on campus. The workshop time is 15% presentation and 85% discussing/constructing a mindmap with partners. Be prepared for this work session and bring two problems we can work on together through this process.
Applying systems thinking & aligning it to systems engineeringJoseph KAsser
This is a paper on thinking about thinking. Systems engineering is an emerging disciple in the area of defining and solving problems of (Wymore, 1993). The emerging paradigm for problem solving is “systems thinking”. Both systems engineering and systems thinking have recognized the need to view a system from more than one perspective. This paper proposes a set of perspectives for applying systems thinking in systems engineering and then defines a systems thinking perspective set of views for a system, the use of which will provide one way of aligning systems thinking to systems engineering and contains an example of applying the set of perspectives to the Royal Air Force Battle of Britain Air Defence System and shows that not only does the set of perspectives provide a way to model the system; it also picked up two potentially fatal flaws in the system.
The paper then adapts an existing approach for measuring the application of systems thinking and concludes with some observations on the state of systems engineering from the STPs.
This is the slide deck of my introductory sessions on Systems Thinking. Systems Thinking will help you understand change in the systems you are a part. It offers insights into counterintuitive outcomes you often observe in your own systems. It offers insights into making impact and why impacts fail. It hopes to give you the strength to leave your system better than when you found it.
Systems Thinking in Practice - an Open University showcasedtr4open
Presentation details the Open University's Systems Thinking in Practice Masters programme along with examples of practice from STiP Alumni as showcased at the UK Public Sector Show April 2013.
اساس و پایه ایجاد یک سیتم خوب و کارا داشتن تفکر سیستمی می باشد در این دوره شما شاهد بنیادهای اساسی و مهم برای شناسایی و تقویت تفکر سیستمی در بین کارکنان می باشید.
شکستن قالبهای ذهنی و عبور از باورهای غلط سر آغاز تفکر سیستمی می باشد
به قول سهراب
چشم ها را باید شست جور دیگر باید دید
system thinking is a gate to the management system and excellence model, if the companies improve this skills for every employee then they will gain more advantages such as improvement in process, product and services
An overview of Systems Thinking, and how to apply the ideas of Complexity Theory to management of systems, with the results being called "Complexity Thinking".
This presentation is part of the Management 3.0 course created by Jurgen Appelo.
http://www.management30.com/course-introduction/
Lean Inventive Systems Thinking - Why, What and HowNavneet Bhushan
LEAN INVENTIVE SYSTEMS THINKING (LIST) – A framework for transformation through innovation ignition
The globe is being re-engineered rapidly. Our businesses of today are not what they used to be even a decade back. Our existing methods of thinking – based on analytic and logical methods developed over last couple of centuries are suddenly looking in-effective in the new world of increasing globalization, increasing complexity and unprecedented pace.
The problem solver is in a complex web of decision dependencies and fuzzy end of decision complexity. This session gives a comprehensive exposition to Crafitti’s Lean Inventive Systems Thinking (LIST) framework developed after successful experimentation in multiple domains. This is a potent framework for collective problem solving using three key thinking dimensions – these are Lean Thinking, Inventive or Design thinking and Systems Thinking. It has already proved its worth in designing new products and services, improving overall productivity, reducing cycle time, designing relevant solutions needed by customers, generating Patentable Inventions and minimizing stress on the employees. Some of these cases will be shared in the workshop.
The workshop will provide exposure to some of the known LIST techniques such as
• Design Structure Matrix (DSM),
• Analytic Hierarchy Process (AHP),
• Theory of Inventive Problem Solving (TRIZ),
• Lean Product Development - Set-based concurrent engineering (SBCE),
• Value Stream Mapping (VSM)
Delegates will also be exposed to some of the new techniques developed by us, such as
• System Complexity Estimator (SCE),
• System Change Impact Model (SCIM),
• Project Cacophony,
• Decision Dependency Matrices (DDM’s)
Project Performance, Feedback Loops, Risks, and System DynamicsHIMADRI BANERJI
Jay Forrester of MIT is recognized as the father of System Dynamics a body of knowledge founded on system theory in understanding the counter intuitive behavior of systems.The author in this presentation develops a methodology for managing project risks using system dynamics.
This presentation provides an introduction to system dynamics.
Peter S. Hovmand, PhD, MSW
Founding Director, Social System Design Lab
Brown School of Social Work
Washington University in St. Louis
When building digital products and services, we are designing complex systems.We need to think the customer experience through on several channels, figure out the system architecture, gain understanding through data and research, decide what to iterate... - not easy, but fun!
In this keynote talk given at Agile Cambridge 2016, Johanna introduces core systems thinking principles for designing better services, discussed how data and feedback mechanisms help us understand what is going on in a system, and addressed the challenge of bringing about change in a system.
User research, analytics, hypotheses and experiments: we are focused on gaining understanding through data, validating that our interventions bring about the (user) behaviour we desire. We design systems, the systems we design interact with other systems, and it’s all getting awfully complex. Can we truly understand what’s going on?
In this talk, Johanna will introduce you to core principles of systems thinking, and discuss how they relate to our work as designers of products, services, companies. What methods and tools can we employ to make sense of systems? How do we enable users to form a mental model of a system - and what role are we designing for our users?
Expect to walk away with some systems theory, some practical take-aways, and the insight that the system is always one step ahead of you.
The talk I gave at WebExpo 2014 in Prague! Slides only.
Here is the abstract:
Usability testing, focus groups, interviews, contextual inquiry, customer development - there are many names and techniques for gathering insights from your users, your customers. In recent years, agile software development and lean startup have changed how research is conducted, and have raised awareness of how important it is to understand who you are building your products for.
In this talk, Johanna will cover best practices for gathering insights in the context of product development. Her session will address questions such as:
* What techniques are best at the early stage of a product?
* What exactly is customer development and how is it different?
* What are the skills you need to turn research results into actionable insights that inform your product strategy?
Johanna will share her own story of being a researcher and product manager, how and why her practice has changed, and provide actionable advice on embedding research in your process.
Slides with notes for my workshop at Lean UX 2014. This is an iterated version of my 2013 workshop - different exercise, slightly different content, but much is similar. Includes link to handout!
Collaboration. Customers. Conflict? Bridging the Gap between Agile and UXjohanna kollmann
In 2000, Jesse James Garrett first published his The Elements of User Experience diagram. In 2001, a group of practitioners signed the Agile Manifesto. Since then, User Experience and agile approaches to software development have gained traction, and have influenced how we build digital products. In this talk at UX Day Graz, Johanna outlined the opportunities and challenges UX designers face when working in an agile context, shared some of the best practices to make Agile and UX work well together, and discussed why the Lean Startup approach is opening doors for UX.
Design is about envisioning a better future, and working towards making it happen. Changing the world around us by creating things is innately human. When we create together, magic can happen - or disaster can strike. These days, we take a job because of the people we work with. A great team is key for a startup to get investment. We strive to work in multi-skilled, balanced teams and end up spending a lot of time with our colleague-friends. Collaboration is such a joy, but often incredibly difficult.
In this talk, I look into what makes people play well together, and share what has helped me collaborate better. I share what I've learned about collaboration from UX, agile software development and lean startup, about cognitive diversity, the role of values and vision, and include some practical 'collaboration hacks'.
Lean Startup in Design Consulting: presented at Lean UX NYCjohanna kollmann
In this talk presented at Lean UX NYC 2013, I reflected on how lean startup is applied in a consulting context. This is an iterated second version of this talk, focused on the Lean UX NYC audience.
I gave a longer version of this talk, focused on UX designers, with Martina Schell at Interaction 13. You can watch that talk over here: http://vimeo.com/62646947
Connecting the dots - Frontiers of Interaction 2012johanna kollmann
I gave this talk at Frontiers of Interaction (http://frontiersofinteraction.com/) in Rome.
Transcript: http://johannakoll.posterous.com/connecting-the-dots-my-talk-at-frontiers-of-i
It's about people - how Agile and UX can play well togetherjohanna kollmann
Agile has grown up and become a widely adopted approach for delivering software. User Experience is maturing, and the value of good design is being recognised. Since 2006, I have been observing teams, talking to practitioners who are trying to bring the two together, and putting theory into practice in my own work.
In this talk, given at the GOTO Software Development 2012 in Copenhagen, I illustrate how the agile and the UX mindset have more in common than you think, share some (still emerging and changing) best practices for including UX work in an agile context, give examples for how you can use UX tools and techniques to spread people-centred thinking across your team, and get you excited about the hardest, but most rewarding aspect of our jobs: working with people to make something for people.
The client & us!? Applying a balanced team mindset in agenciesjohanna kollmann
Presentation from the Balanced Team conference 2011.
My definition of a balanced team: a multi-skilled, collaborative team that is self-empowered, free to choose the best way to achieve what they’ve set out to do, with a culture of learning and skill-sharing. (How) can this work in an agency context? I address this question based on my current and previous work experience, as well as patterns I've observed.
How to get more than opinions: Interview techniques and advicejohanna kollmann
Given at the intro evening of Lean UX Machine Tel Aviv (http://leanuxmachine.com/ & http://leanuxmachine2011.tumblr.com/), this short talk on interview techniques introduces basic principles of how to facilitate qualitative research. Aimed at lean startups, I hope it will be relevant advice for 'getting out of the building'.
Shared under a Creative Commons with Attribution license :)
Note: the audio is a recording of a quite fast-paced rehearsal. The audio from the presentation, including me improvising a little song, will be available as a UIE podcast.
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Humans are creatures of habit who find dealing with change difficult. Even when we’ve planned and desired it, its manifestation scares us.
As UX designers, we’re often the ones who make changes tangible. Sometimes met with love, more often met with resistance.
Drawing from psychology, philosophy and change management theory, this IA Summit 2011 session discusses how e.g. re-designs like the new Twitter, incremental changes to Facebook, or the updates to Meetup.com were introduced, communicated and received.
And it’s not only about consumer products. A new tool or software can change how people go about their daily work. Without their buy-in, the best design fails. The website we’re building for our client can cause them to re-think their approach to content, development, or their internal structure. This can be challenging. How can UX help to make the project successful?
Beyond Co-design. How open collaboration formats can enhance your design proc...johanna kollmann
Open collaboration formats offer insights on how to engage, collaborate and bring ideas. This talk, presented at EuroIA 2010 (http://www.euroia.org/Programme.aspx) explores how co-creation formats like hackdays or design challenges can be used to enhance a co-design process, involving (lead) users, colleagues or clients.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Making sense of messy problems - Systems Thinking for multi-channel UX
1. Making sense of messy problems
Systems thinking for multi-channel UX
Johanna Kollmann
@johannakoll
IA Summit 2012, New Orleans
Illustration-by David Wicks: http://www.flickr.com/photos/sansumbrella/467998944/
#IAS12 @johannakoll
3. In the past the man has been
first; in the future the system
must be first.
~Frederick Winslow Taylor
(1911)
#IAS12 - @johannakoll
4. In the past the man has been
first; in the future the system
must be first.
This in no sense, however,
implies that great men are
not needed.
~Frederick Winslow Taylor
(1911)
#IAS12 - @johannakoll
6. “A system is
a set of elements or parts
that is coherently organized and inter-
connected in a pattern or structure
that produces a characteristic set of behaviors,
often classified as its function or
purpose.”
~ Donella Meadows
#IAS12 - @johannakoll
8. Leverage points…
…places within a complex system where a small shift in
one thing can produce big changes in everything.
…are often counterintuitive.
#IAS12 - @johannakoll
21. 1) Modeling 2) Behavior over time 3) Change
Flows
inflow outflow
stock
information
feedback, control
#IAS12 - @johannakoll
22. 1) Modeling 2) Behavior over time 3) Change
Feedback loops
Project in
trouble
Number of
remaining Time available
problems per problem R2
R1 R3 Management
Number of pressure to solve
problems solved problems
George’s ability to
solve problems
B1
Need to involve
Paul
#IAS12 - @johannakoll
23. 1) Modeling 2) Behavior over time 3) Change
Behavior over time graphs
inventory
days
#IAS12 - @johannakoll
24. 1) Modeling 2) Behavior over time 3) Change
Behavior over time graphs
inventory
days
#IAS12 - @johannakoll
25. 1) Modeling 2) Behavior over time 3) Change
Cohort analysis
#IAS12 - @johannakoll
26. 1) Modeling 2) Behavior over time 3) Change
Cohort analysis
#IAS12 - @johannakoll
27. 1) Modeling 2) Behavior over time 3) Change
Custom tools to monitor interactions
by @lukew
#IAS12 - @johannakoll
28. 1) Modeling 2) Behavior over time 3) Change
#IAS12 - @johannakoll Photo by Anders Zakrisson http://www.flickr.com/photos/anders-zakrisson/4982281184/
30. 1) Modeling 2) Behavior over time 3) Change
Flows and loops
inventory
days
#IAS12 - @johannakoll
31. 1) Modeling 2) Behavior over time 3) Change
#IAS12 - @johannakoll
32. Take-aways
The ‘worldviews’ that people and elements in the system hold
The processes that are necessary to deliver value to customers
How to gather and visualize information holistically
How user-centered design and empathy help to reduce uncertainty
What is the right level for the impact you are aiming for?
What enables the change, where are conflicts, who can be your change agent?
#IAS12 - @johannakoll
36. The intuitive mind is a sacred gift and the rational mind is a
faithful servant. We have created a society that honors the
servant and has forgotten the gift.
We will not solve the problems of the world from the same
level of thinking we were at when we created them. More
than anything else, this new century demands new thinking:
We must change our materially based analyses of the world
around us to include broader, more multidimensional
perspectives.
~Albert Einstein
#IAS12 - @johannakoll
Editor's Notes
father of scientific management and efficiency movement
father of scientific management and efficiency movement
examples: eg hard system = thermostat, motherboard. soft system = game of poker, soccer game, meeting, healthcare.
Worldview is a concept for empathyConsider:- roles that people adopt in the situation (which may be formally recognised or quite informal); the norms which govern people’s behaviour; and the values they espouse.- political aspects of the situation, in other words recognition of the different interests that are represented and how these different interests are accommodated.
BM channels = connections
walk through from customers perspective, and other perspectivesWorldview, interconnections, dependenciesZoom out and consider the wider contextWhat processes are necessary to deliver value to customers?Models are dynamic, not static
2 types of flows. First one is material and stock flows. Stocks change over time through the actions of flow. Stocks act as buffers or delays, and help a system to stay in balance.You can also apply this to people. Shows limits to growth if your resources aren’t endless. Key is to understand and monitor system behaviour over time. Do not focus on only individual events.The second type are information flows. While it’s hard to changephysical structure, materials, resources, changing how information isdistributed and presented in a system can have major impact. "Information holds systems together and plays a great role in determining how they operate. Most of what goes wrong in systems goes wrong because of biased, late, or missing information." (Meadows)Adding or restoring information can be a powerful intervention, usually much easier and cheaper than rebuilding physical infrastructure.
Reinforcing feedback loopsA positive feedback loop is self-reinforcing. The more it works, the more it gains power to work some more.Positive feedback loops drive growth, explosion, erosion, and collapse in systems. A system with an unchecked positive loop ultimately will destroy itself. Usually negative feedback loop kicks in, eg epidemic runs out of infectable people—or people take increasingly strong steps to avoid being infected.Reducing the gain around a positive loop—slowing the growth—is usually a more powerful leverage point in systems than strengthening negative loops, and much preferable to letting the positive loop run.(...) control must involve slowing down the positive feedbacks.Balancing feedback loop A negative feedback loop needs a goal and a response mechanism. Self-correct the system, often inactive = emergency mechanisms. Seem costly as inactive, removing them has little impact in the short-term, neglect the long-term impact.Here are some other examples of strengthening negative feedback controls to improve a system's self-correcting abilities: preventive medicine, exercise, and good nutrition to bolster the body's ability to fight disease, pollution taxes.The information delivered by a feedback loop - even nonphysical feedback - can only affect future behaviour; it can't deliver a signal fast enough to correct behaviour that drove the current feedback. There will always be delays in responding.The loop that dominates the system will determine the behaviour.Consider the driving factors, how they might behave, and what drives them.! Dynamic systems studies are not designed to predict what will happen, but to explore what would happen if... --> system dynamics models explore possible futures and ask 'what if' questions.
Focus on trends over time rather than single events. Learn if the system is approaching a goal or limit.Inventory = stock (could also be information)
What came before?What might happen next?
Talking to people, empathy, intuitionhumanise the data – tell a storyInformation flows enable other things in the system to happenConsider the feedback loopsObserve customer behavior over timeUse qualitative findings and your gut