This document provides tips for making a strong first impression when meeting customers including maintaining eye contact, smiling, greeting the customer, paying attention to them, asking an opening question, having good posture, being well groomed, and having a positive attitude. It emphasizes that first impressions are formed within 30 seconds to 2 minutes and that they are important as you do not get a second chance to make a first impression. Finally, it notes that a first impression can be like a cover letter and that a poorly written cover letter or business letter can lead to failure in negotiations.

1. Integrants
•Juan Vera Victores
•Patricio Quevedo

2. Making a strong first impression will
help you develop customer
relationships and make sales.
Meeting & Greeting
•Make eye contact.
•Give a nice, warm smile.
•Open with a sincere, friendly greeting.
•Pay attention to the customer.
•Greet the customer and ask a useful opening question.
•Never ignore the customer.
•Show the customer that they have your willing, undivided attention.

3. Personal Presentation
•Be sure your posture is straight, confident and relaxed.
•Don't distract your customer with personal fidgeting and adjustments or
by handling stock while you're talking to them.
•Dress to impress.
•Make sure your hair and nails are well-groomed.
Positive Attitude
Your attitude affects the way you approach people
and events in business. Choosing to approach
potential customers positively, confidently,
enthusiastically and with a helpful attitude.

4. First impressions matter. Experts
say we size up new people in
somewhere between 30 seconds
and two minutes.
Elliott Abrams

5. For me it's always about first impressions. I
trust my instincts. I love to prepare if it's
something that requires training. But I don't
like to prepare the psychology too much. I
enjoy the psychology of the character but I
work better from a first impression.
Billy Zane

7. Oscar Wilde, writer, poet & playwright.

8. These are phrases that serve as motivation and
to give importance to the first impression is
what counts and that serve no second chances.
The first impression is given in all environments
as political, economic, social, business and
others.
You should always give a first pleasant, positive
and favorable impression because they do
evaluate many personal appearances at first
sight.

9. The first impression, our cover letter.
An excellent first impression to draft a business letter is critical whether you want to succeed
when negotiating with someone else. In this sense, the letter is sent could play an important
role.
A poorly written letter can lead to failure when negotiating.
The format of a business letter may be useful in a variety of circumstances, but it is especially
important to formally communicate with a company or corporation.
Business cards companies connect with their customers, employees and partners more often
than one would expect for a goal: clear and precise communication of the message of a
company. Whether you're emailing, a postal letter or fax, the key is to adapt to the recipient
formality and content of your business cards.