This document discusses how to make a positive first impression in business situations. It provides tips for dressing professionally, maintaining good body language like making eye contact and standing up straight, firmly shaking hands when greeting someone, actively listening in conversations, being friendly to everyone in an office, and establishing competence, openness, and reliability. The overall message is that first impressions are important for gaining new clients and customers, so business owners should focus on consistently presenting themselves professionally.
Etiquette has to do with good manners. It's not so much our own good manners, but making other people feel comfortable by the way we behave.
“The conduct or procedure required by good breeding or authority to be observed in social or official life.”
Developed through referring to some books and online sources. Invited by the university as former student to share knowledge experiences on project marketing and management for undergraduates.
With millions of people still out there looking for a job, there is no doubt that competition among job seekers is tense. On the part of hiring managers, they don’t want to waste their time reading the application letters of those with resumes that don’t seem to stand out from the rest.
A presentation on corporate etiquettesMoocs Engine
1. It is a set of ordinarily agreed upon rules for behaving in an business environment (also known as business etiquettes).
2. Essentially, it focuses on manners for the corporation and for its individual players.
3. It has to do with the way an individual interacts with customers and other businesses.
4. When etiquette is observed, the corporation has the opportunity to present a seamless, mannered front to the rest of the world, which can increase the respect the world gives it, resulting in a potentially more profitable corporation.
THIS slide covers the topic Business Etiquette
In which:
1. Eye contact
2. Voicemail and email etiquette
3. Voice tone
4. Telephone Etiquette
we do our to complete this presentation
we are the student in Imsar, MDU, ROHTAK
Finding a job in today’s economy is like trying to find a needle in a haystack. Good job opportunities are few, and the competition for them is fierce. In this short report, you will find Six Interview Tips that you should immediately put into practice. These six tips will increase your chances of landing your dream job.
Etiquette has to do with good manners. It's not so much our own good manners, but making other people feel comfortable by the way we behave.
“The conduct or procedure required by good breeding or authority to be observed in social or official life.”
Developed through referring to some books and online sources. Invited by the university as former student to share knowledge experiences on project marketing and management for undergraduates.
With millions of people still out there looking for a job, there is no doubt that competition among job seekers is tense. On the part of hiring managers, they don’t want to waste their time reading the application letters of those with resumes that don’t seem to stand out from the rest.
A presentation on corporate etiquettesMoocs Engine
1. It is a set of ordinarily agreed upon rules for behaving in an business environment (also known as business etiquettes).
2. Essentially, it focuses on manners for the corporation and for its individual players.
3. It has to do with the way an individual interacts with customers and other businesses.
4. When etiquette is observed, the corporation has the opportunity to present a seamless, mannered front to the rest of the world, which can increase the respect the world gives it, resulting in a potentially more profitable corporation.
THIS slide covers the topic Business Etiquette
In which:
1. Eye contact
2. Voicemail and email etiquette
3. Voice tone
4. Telephone Etiquette
we do our to complete this presentation
we are the student in Imsar, MDU, ROHTAK
Finding a job in today’s economy is like trying to find a needle in a haystack. Good job opportunities are few, and the competition for them is fierce. In this short report, you will find Six Interview Tips that you should immediately put into practice. These six tips will increase your chances of landing your dream job.
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Test your customer service skills.
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which ultimately evolved into today's portable music devices. If Edison had not developed the phonograph, imagine how life would be without easy access to music.
Employees need to enhance their workplace creativity. Doing so opens doors for new products and increased efficiencies. While creativity is important in the workplace, it is not useful if the new ideas are not acted upon. Innovation is the introduction of a new product. Think of innovation as putting your creative ideas into action. An important element of contributing to the success of any workplace is to continually identify new uses and applications for items and/or situations and then act upon those new ideas. Work on improving your creative and innovative skills in an effort to improve and/or contribute to your company's success.
101
102 Module 2 Workplace Basics
Excellent Customer Service Defined
An important business concept relating to workplace quality is customer service. Customer service is the treatment an employee provides the customer.
Customers expect excellent customer service. They want to be treated with respect and kindness. They not only want but expect employees to be competent, dependable, and responsive. They expect the business environment to be clean, safe, and organized.
A competent employee is an employee who knows the product(s) his or her company offers. Competent employees are able to answer questions when a customer asks. Customers expect employees to be able to help them decide on a purchase by giving them correct information about the product. If you cannot answer a question, direct the customer to another employee who can assist the customer.
Dependable means that you are reliable and taking responsibility to assist a customer. Do not pretend to know something when you do not know the answer to a customer's question. Customers expect you to help them solve their problems. Admit when you do not know the answer. You will gain respect in admitting that you do not know all the answers but are willing to find someone who can assist the customer. If there is a situation in which you seek assistance from another employee when helping a customer, do not just hand the customer over to the other employee without explaining the situation. Whenever possible, stay with the customer and learn from your coworker so that, in the future, you will know the answer the next time someone asks.
A responsive employee provides a customer personal attention. Being responsive means that you are aware of the customer's need, often before the customer even realizes that need. Some customers like to be left alone to shop for a product but want you near if questions arise. Other customers would like you to guide them step by step when purchasing a product. When a customer approaches your area, make every effort to acknowledge the customer as soon as possible. .
10 hard earned tips for running your own business Tasos Veliadis
In this presentation, Tasos Veliadis shares with us some of his hard earned tips and experience in running his own business. From drawing up the correct contracts to setting your foot out of the office for a bit during the workday, every little thing matters. Things concerning you, your team and consequently your business as a whole. Live, laugh, work, and don't forget about the people you hire and of course, yourself!
Etiquette can make it easier for you to collaborate with other people and work together. It also helps you promote a work culture which is both collaborative and civilized. Business etiquette training will help you master manners.
7 costly mistakes to avoid when networkingStuart Walton
It is a fact that companies who do not network are missing on a rich stream of new contacts and business that can make them more successful & profitable
It can also help them to understand their customers and the marketplace better whilst testing their message and its effectiveness.
The other fact is that many people who do network make mistakes which can cost them winning new business.
Now we all make mistakes. So what can you look out for and how can you maximize your networking activities by avoiding these costly errors?
In business, you are dressing to have an impact on your bosses and teammates. If your clothes don’t convey the message that you are competent, able, ambitious, self-confident, reliable, and authoritative, nothing you say or do will overcome the negative signals emanating from your apparel
Common mistakes made by sales people and how to avoid them - Juma WilliamJuma William
Selling products is like making a relationship. It needs deep understanding and listening skills. There is a difference between CONTACT and CONTRACT, which is R that stands for Relationship.
CLIENTS NEEDS:
1. Respect,
2. Genuine Product,
3. After sale's service
4. Feedback-ask how the product/service is?
5. Relationship-Continuous vibes.
Common mistakes made by sales people and how to avoid themJuma William
Selling products is like making a relationship. It needs deep understanding and listening skills. There is a difference between CONTACT and CONTRACT, which is R that stands for Relationship.
CLIENTS NEEDS:
1. Respect,
2. Genuine Product,
3. After sale's service
4. Feedback-ask how the product/service is?
5. Relationship-Continuous vibes.
Common mistakes made by sales people and how to avoid them
1st immpression
1. Table of Contents
First Impressions in Business Etiquette...................................................................................... 2
Dressing for Success.................................................................................................................. 2
Body Language.......................................................................................................................... 2
Greetings.................................................................................................................................... 3
Conversation Etiquette............................................................................................................. 3
Golden Rule ............................................................................................................................... 3
The Importance of First Impressions in Business...................................................................... 4
Professionalism.......................................................................................................................... 4
Competence................................................................................................................................ 4
Openness.................................................................................................................................... 4
Reliability................................................................................................................................... 5
2. First Impressions in Business Etiquette
In business, as in social situations, first impressions are crucial. Giving a bad first impression can
lose you the confidence of prospective employers, customers and clients, and even cost your
business. The first impressions you give a customer or client will set the tone for your future
business relationship and shows that you are professional and prepared. However, it is not
difficult to give a good first impression every time by following a few simple guidelines.
Dressing for Success
Dressing appropriately is very important in first impressions. Appropriate dress shows that you
respect your business and your customers. If you look successful and confident, then others will
have more confidence in you as well. Showing up to a meeting poorly groomed shows the other
person that you do not care enough about the meeting to bother making an effort. When you are
dressed properly, there is also nothing to distract others from your message. Because some
industries have a more casual dress code than others, you should try to dress similarly to what
others in your industry wear. However, when in doubt as to what to wear, always err on the
conservative side.
Body Language
Your body language is one of the first things a person will notice meeting you. If your body
stance is slouched and closed, you will send the message that you are not interested in the other
person. Standing straight and naturally, with your shoulders back, arms at your side and head up,
indicates that you are interested and enthusiastic and ready to do business. When listening to
someone, face the other person with your shoulders squared to theirs, keep your hands at your
side and maintain eye contact. This demonstrates you are focusing entirely on the other person.
3. Greetings
Showing confidence when you greet someone for the first time gives a good first impression.
Etiquette expert Emily Post suggests you should always do five things when meeting someone –
look them in the eye, give a firm handshake, greet them by name, say your own name slowly and
clearly; and smile. These will show the other person that you are positive and confident. Show
the other person that the meeting is important to you by thanking them for meeting with you and
by always having a positive attitude.
Conversation Etiquette
To give a good first impression, make sure you do not do all the talking. One rule of thumb is to
try to spend at least as much time listening as talking. Demonstrate that you are interested in the
other person and what they have to say by taking the time to ask questions and listen. Maintain
eye contact with the person you are talking to and give him your full attention. Make sure you
are speaking clearly and loudly enough for the other person to hear – this will also show
confidence.
Golden Rule
If you are going to an office to meet with someone, make sure you are friendly to everyone you
meet at that office, not only your client. Greet the receptionist, others in the elevator, the person
who brings you coffee, etc. In this way, everyone in the office will have a good first impression
of you. If you are a prospective employee or are making a sales call, make sure you also establish
a rapport with the decision makers' secretary. Many employers ask for their secretaries' opinions
and feedback on prospective employees and clients.
4. The Importance of First Impressions in Business
Business owners often spend a great deal of time and resources on keeping their existing clients,
by cultivating good relationships and maintaining a high standard of customer service.
Consistently making a strong first impression is essential to gaining new customers and clients,
what every business must do to succeed.
Professionalism
It can be an effective business relationship tactic to utilize your personality when communicating
with business associates. When it comes to first impressions in business, the best first impression
is to be professional. You can create a professional impression by not using slang or foul
language, by using eye contact when speaking to your new business contact and by maintaining a
professional look with proper grooming and attire.
Competence
You can establish your expertise and competency in your industry with the first question you
answer for a new business associate. Spend time each day updating yourself on changes to your
company's products and industry developments so that you can give accurate answers to
questions from new business contacts. It also helps to listen to the person's question, take time to
process the information and then give a competent reply as opposed to giving a spontaneous, but
incorrect answer.
Openness
A new business contact should feel that you welcome new ideas. When you first meet a
prospective client, you want to avoid giving the impression that all you care about are those
things that benefit you or your company. Listen to what the other person has to say, comment on
the positive elements of his ideas and let him know that the business relationship will be two-
sided.
5. Reliability
Reliability creates trust in a business relationship. When someone decides to do business with
you he wants to feel that you will deliver the product on time, in the quantity ordered and to
specification. Avoid taking phone calls or diverting your attention away from your new business
contact when having that first conversation. You do not want to give the impression that you are
easily distracted and unable to focus on important business details that are essential for being a
reliable business partner.