Making a great first impression
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This document discusses how to make a good first impression during an initial meeting with someone. It provides tips such as arriving on time, dressing appropriately, maintaining good posture and eye contact, speaking clearly, and engaging in a bit of small talk. The key points are that first impressions are difficult to change and entrepreneurs should aim to present themselves professionally to represent their company positively from the beginning of an interaction.
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The document discusses the importance of making a good first impression and provides tips to do so. It notes that people form an opinion of you within 3 seconds of meeting based on your appearance, body language, and mannerisms. It then provides advice on carrying yourself positively, dressing appropriately, having good body language, communication skills, and behavior to create a positive first impression.
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WHAT IS FIRST IMPRESSION ???
FIRST IMPRESSION –opinions that you form immediately, before thinking thoroughly.
4 Seconds - enough to make a first impression.
4 Minutes - enough to make a last impression.
“Making the right first impression is absolutely crucial”
SOME IMPORTANT FACTORS WHICH INFLUENCE THE first IMPRESSION
Face and skin :-
Clothes :-
Mannerisms :-
Speech :-
IMPORTANCE OF HAVING A GOOD FIRST IMPRESSION
Relationship with others
Impact towards career :-
Benefits to ourselves :-
Dress professionally :-
Keep hair trimmed and nails clean
Handshake and smile :-
Non-verbal communication :-
Listen carefully :-
Time management :-
Speak easy :-
Be confident :-
Positive mindset :-
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This document provides guidance on business etiquette and proper conduct in professional settings. It discusses the benefits of etiquette, such as guidelines for job interviews. Interview tips include dressing conservatively, making a good first impression through firm handshakes and eye contact. Body language dos and don'ts are outlined. Post-interview follow up with thank you notes is advised. Workplace etiquette like time management, professionalism, and company policies on equipment return are reviewed. Social etiquette for introductions and dining are also covered, emphasizing respect and cultural sensitivity. In conclusion, manners can help one get jobs and promotions.
[CEC] Basic Etiquette - Van Lang University
This document defines etiquette and provides guidelines for basic, dining, office, phone, and international etiquette. It begins by defining etiquette as a set of rules for correct social behavior. Some key points covered include practicing courtesy, speaking politely, writing thank you notes, not chewing with your mouth open, answering phones appropriately, and understanding cultural norms like formal introductions in China and punctuality in business meetings in Spain. Tips are given for common etiquette situations as well as links to videos on American and conversation etiquette.
MHS_Work_Smart_Crash_Course[2]
The document provides information about interview preparation through Tailored For Success, Inc. It discusses getting job applications, proper interview attire, and interview tips. The three key points are:
1) It outlines the steps to apply for jobs, including what information is required on applications and how to obtain applications by asking managers for them.
2) It emphasizes the importance of making a good first impression through appropriate interview clothing like suits, dresses, or dress pants and shirts and provides examples of what to wear and not wear.
3) It gives advice for having a successful interview, such as preparing for common questions, entering with a firm handshake, maintaining eye contact, and following up with a thank you note.
sdg-12-1-1-Professional-Ethics-for-Food-and-Beverage-Service-and-sourcing-tra...
The document provides guidelines for food and beverage service personnel regarding professionalism. It discusses three key elements of professionalism: physical projection, verbal projection, and conduct/behavior.
For physical projection, it emphasizes the importance of uniform and grooming standards like being cleanly dressed and keeping good posture. Verbal projection discusses communicating respectfully with clear speech and active listening. Conduct/behavior outlines maintaining proper hygiene and avoiding distractions while serving customers. Complaints should be handled by apologizing, understanding the customer's perspective, and using the feedback to improve service.
Job interview Tips
The document provides guidance on preparing for a job interview, including how to dress appropriately, research the company, maintain proper etiquette during the interview, and follow up afterwards. It emphasizes dressing professionally and conservatively, doing thorough research on the company online and through connections, maintaining good posture and eye contact during the interview, and thanking the interviewer and shaking their hand as the interview concludes.
Job entry skills
Here are some tips for preparing behavioral interview answers:
- Think of 3-5 accomplishments from previous jobs that demonstrate the skills required for the position. Be ready to give examples of how you exhibited these skills.
- Consider core competencies like leadership, communication, problem-solving, teamwork. Think of examples that showcase these abilities.
- For each example, follow the STAR method: Situation (context), Task (objective), Action (what you did), Result (outcome). This structures your responses.
- Practice your examples out loud. Record yourself and review for filler words, rambling, confidence. Get feedback from others.
- Be honest but put your best foot forward. Don't share negatives unless
Telephone techniques-to-give-customers-a-positive-experience-1234304542319161-3
This document provides guidance on effective telephone techniques to improve the customer experience. It emphasizes that first impressions over the phone are important since verbal and body language cues are absent. Teams should agree on a standard greeting to ensure a consistent, welcoming message. Further, an agent's voice is their most powerful tool, so they should speak clearly at a varied pace and volume while smiling. The document also encourages using positive language and establishes best practices for dealing with different types of customer behaviors and complaints. It stresses the importance of properly closing calls to give excellent service while maintaining efficiency.
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