This document discusses the importance of managing first impressions. It emphasizes that first impressions are formed within the first minute of meeting someone and can influence how people perceive you. Some key factors that influence first impressions include dress, facial expressions, body language, enthusiasm, voice, and greetings. It stresses displaying a positive attitude, making eye contact, dressing appropriately, speaking clearly at a slower pace, actively listening, and smiling to make a great first impression.

1. MANAGING FIRST IMPRESSION

2. In the next hour... We will learn about Importance of First Impression Looking Good Sounding Good Feeling Good Positive Body Language Impact of Making great First Impression

3. Facial Expressions A winning Smile “ It takes 15 muscles to smile and 37 to frown ! ” So save energy and Smile Eye Contact “ Eyes are Windows of the soul , excellent indicators of feelings ” Steady and Relaxed Eye Contact

4. Greeting Cheerfully greet the person Smile Energy Firm Handshake Greet based on Time of the day

5. Voice What we say? Use simple and Polite words Repeat the customer’s statements to clarify if you understood it right How we say it? Slow down... Lower your voice

6. Importance of First Impression “ It takes less than a minute for someone to make up their mind about whether they like you or not” Once seen, never forgotten! It sends out messages about you You are the company’s image Before we start the improvement, you need to stop and think about what you would like your image to be.

7. When I meet someone new, do I Smile and greet them Feel comfortable Start talking to them

8. Facts that Influence First Impressions Dress for Success Facial Expressions Body Language Enthusiasm Voice Greeting

9. Dress for Success Looking good is good for you Hair – clean and neat Uniform – clean, pressed and proper fit Details – no missing buttons, lint or tags Hands – clean, manicured fingernails Smell – little or no cologne; no cigarette odor Breath – fresh, clean breath Footwear – Clean Socks, Polished Shoes

10. Body language Body Posture Be Open and Confident Be Positive Look like a winner Relax & breathe Stand & walk tall

11. First Impressions - Body language Positive Signals: Negative Signals: Upright posture Slouching Good eye contact Avoiding eye contact Own Comfort Level Fidgeting Proper gestures Touching face/hair Stillness Defensive gestures Active listening Frowning

12. Enthusiasm Be courteous Use words like Thank you, Sorry and Please Answer the questions Listen carefully “ We have two ears and just one mouth, so perhaps we should listen twice as much as we talk!”

13. What we say? = 7% How we say it? = 38% N on V erbal B ehaviour? = 55% “ Learn to look happier, less depressed and smile more”

14. S ummary Dress properly – Appearance matters! Be mindful of your own Body Language Listen well. and show that you care! Increase the amount of eye-contact you give a Brit!… and smile Slow down! - when speaking in public Think ‘Success” Be positive Practice it till you make it Result : YOU FEEL HAPPIER AND MORE POSITIVE AND FEEL GOOD OF YOUR SELF

15. Final Thought “ You only have one chance to make a first impression”

16. Questions??????