1. Make Social Engagement Your
Next Fashion Statement
Matt Wilbanks
@mwilbanks

4. Be Social. Be Helpful.

5. 60% of
followers
follow
for support

7. Social Media is social.
Two-way communication is
key to success.

8. Marketing isn’t just advertising
Net Promoter Score % Promoters % Detractors

9. Support is marketing.

10. How well do
you know
your
customers?

11. Being proactive matters.

12. Where do we go from here?

13. Got Content? Be Helpful.

14. Matt Wilbanks
@mwilbanks