The document provides an overview of Mahindra First Choice Services, which is part of Mahindra & Mahindra's aftermarket sector. It discusses the foundation and business units of Mahindra, as well as details about Mahindra First Choice Services workshops. The workshop operates in cycles, providing services such as engine repair, brake repair, steering/suspension work, air conditioning, wheel balancing, denting/painting, and car grooming. It describes the process a vehicle goes through from entry to exit and highlights the various engine and vehicle services performed.

1. A
Presentation on
Department of Mechanical Engineering
PRITHVI RAJ
Mahindra First Choice Car Services

2. Contents
 Foundation
 After market sector
 Mahindra First Choice Services
 About the workshop
 Cycle of operation
 Services offered
 Engine
 Brake repair
 Steering & suspension
 Air conditioning
 Wheel balancing & alignment
 Painting & denting
 Car grooming

3. Foundation
Mahindra group founded in 1945 as a steel trading company entered the
automotive manufacturing in 1947 to bring the iconic Willys Jeep on to Indian
Roads. Over the years, Mahindra Group has diversified into many businesses
in order to meets the needs of customers. Mahindra Group’s operations span
18 key industries that form the foundation of every modern economy. From
aerospace , agribusiness , automotive , construction equipment to consulting
services , real state , retail , two wheelers , Aftermarket Sector and even
Defence services.
Mahindra has almost 1.5 lakh employees and its span is over 100 countries.

4. After market sector
Mahindra & Mahindra started After Market Sector for taking care of growing
population of cars in India. This is a vast untapped potential in the after
market space covering multi-brand used cars, servicing and spares.
The business units in the after-market sector are:-
 Mahindra First choice Services(Multi brand car service chain)
 Mahindra First Choice Wheels(Sale & purchase of used cars)

5. Mahindra First Choice Services
Mahindra First Choice Services(MFCS) is wholly owned subsidiary of
Mahindra & Mahindra and is part its After-market sector. It has world class
service centres across all major cities in India. Its plan is to open 500 service
centres by 2017 and become top players in out of warranty cars.

6. About the workshop
The workshop has three divisions. The services department, the inventory
department and the washing department. The services department into 4 shops
namely workshop, paint shop, dent shop, alignment shop. Further the
workshop has 2 division. one is for Cars, SUVs and MUVs and the other is
for Auto and goods carriers. All the shops are equipped with different types of
machineries. The first division of workshop has 22 bays working properly.
Each bay hydraulic or pneumatic motor on which vehicles are lifted, tool box
and again a pneumatic motor to clean the dust with the help of high pressure
air or can be used as wrenches with the help of gun. The workshop has 22
mechanics, 22 helpers and 7 service advisors. The service advisors guides the
mechanics.

7. B L
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8. Cycle of operation
Gate
• Entry from the gate to workshop gallery.
• Issue of job card.
Check
• The mechanic asks the problem from owner.
• Inspection by mechanic.
Inventory
• The mechanic makes a list of required accessories.
• The service engineer inspects the problems and suggest changes.
Service
• Accessories and oils are collected from inventory .
• The service is started in guidance of service advisor.
Washing
• The vehicle is washed in the washing shop with pressured water using paint friendly reagents to give
shine.
Out
• All the bills are cleared and gate pass is given.
Continues…

9. First the vehicle is entered through the gate and it is lined up in gallery. A job
card is prepared and a mechanic is allotted for the service. The mechanic
whom it is allotted asks the problem from the owner of the vehicles and then
the mechanic himself inspects the vehicle and note down the problems in job
card. The job card is forwarded to the service engineer and the service
engineer himself inspects the problems and gives a okay sign for the
accessories and oils to be collected from the inventory.
The service is started in presence of service advisor. All the problems are
solved and oil is changed in the bay.
After this the vehicle is sent to the washing there it is washed.
After clearing all the bills the gate pass is issued and vehicle goes out.
At the bills counter a feedback is given to customer to give true ratings of
mechanic.

10. Services
Servicing is of two types:-
 Free service.
 Paid service.
Free service:-
Every vehicle comes with some free services for a specified period of time. In free
service prices of only oil top up is to be given and labour charges are free.
Replacement of any defective part is done if it is under manufacturer warranty.
Paid Service:-
After free service, customer has to pay for servicing. In this customer has to pay for
oil change, part change and labour charge.

11. Services
The various services carried about are:-
Engine Brake repair
Steering & suspension Clutch & Transmission

12. Wheel care
Car groomingDenting & painting
Air conditioning

13. Engine
Mahindra uses various types of engines to power its vehicles namely mHawk
and mEagle. mHawk engine is broadly used in TUV300 , XUV500 & Scorpio
and mEagle engine is used in Xylo.
mHawk used in XUV500 develops 140bhp and it is 2.2l turbo diesel engine at
the same time mHawk used in scorpio develops 120bhp.
mEagle CRDe engine is used in Xylo and it delivers 112bhp. It has dual pilot
injection which makes it to reach 60kph in 6.2 seconds.
mHawk and mEagle employs a top mounted intercooler to provide extra
exhaust.

15. Engine oil
Engine oil has main function of lubricating the and cooling the inside of
engine. It plays a major role in proper working order of engine. Oil is used to
lubricate the pistons, piston rings and cylinders. Thin film of oil, leftover
when pistons move in cylinders, are sucked in combustion chamber and get
burnt.
Engine oil should be changed at regular interval to keep the smooth
functioning of engine. For this this engine is lifted with the help of pneumatic
motors. The engine oil dipstick is removed and a litre of additive is added to
clean the oil chamber. Then the oil is removed from bottom and new oil is
added upto a marked level.
Like the engine oil various type other oil is added for different purposes like:-
 Engine coolant

16.  Brake fluid.
 Power steering oil.
 Windshield washer fluid.
 Clutch fluid.
Filters are also changed in servicing of the vehicle, they are changed after a
fixed distance covered or over a period of time. Filters used in vehicles are :-
 Oil filter.
 Air filter.

17. Brake repair
In vehicles many a times disc fails to function effectively or the brake
shoe makes noises. In this case changing of brake shoe is done to
eliminate the problem. In case disc brakes the disc is changed along with
springs.

18. Steering & suspension
Various problems in steering comes with time such as vibrating at high
speeds, steering fail etc. comes in light and these problems are solved in
workshop. If the problem is severe the setup is changed but initially its costly
but to some extent only rack & pinion arrangement gives the solution.
Suspension problems causes vehicle to pull one side while driving and this
may be due to low tire pressure, uneven tire wear, alignment bad, due to
springs or steering component is bad. Other than all springs should be
changed if it has any problem.

19. Air conditioning
Seeing the problems in air conditioner various check-up are carried out with
the help of computer and on retrieving the error codes, the specified
components such as compressor, condenser etc. are changed or repaired.
Company gives a list of errors codes and to which it is related to. Computer
diagnosis is often the most cost effective and efficient way for a automobile
technician to diagnose a problem.

20. Wheel balancing & Alignment
Correct wheel balance is very important for vehicles as unbalanced
wheels can cause premature and accelerated wear of tyres and shock
absorbers.

21. In this the wheel is rotated at a RPM
of 100 to determine the misbalance.
Once located weight balance is
added at specific place given by the
machine. And again the test is
carried to find out the errors.

22. Denting & painting
Dents are the scratches that occur on vehicles when they collide with any other
body or thing. Dents are repaired using some specific machine. One such is Tecna
machine which is used as dc spot wielder and dent remover.. Mahindra also car dent
estimator on its website.
Painting is done in specialised room designed to paint. Any external particle is not
allowed to enter the room. The painters enters the room in a specialised suite only
and special machine is used for the mixing of paint and for spraying paint

23. Car grooming
Car grooming mainly includes cleaning of car, washing, cleaning dashboards,
cleaning of engine. In this engine is also polished with a particular type of
fluid by Mahindra to avoid corrosion and rusting of engine. There are also
grooming packages are available at an extra cost.

24. Some other things that are checked while vehicle is in service bay:-
 Engine oil leakage.
 Air bags.
 Music system.
 Tyre pressure.
 Head lights.
 Windshield wiper.
 Operation of horn.
 Gear shifting condition.
 Parking brake liver operation.
 Rear view mirrors.
 Central lock functioning.
 Wiper water spray.
 Condition of wiper blades.
 Head lamp focusing.
 Road test.

25. Thank You For your
time

26. Any query?