1. Philip Stephen Harwood
10 Furness Road, Cheadle Hulme,
Cheadle, Cheshire, SK8 7PX
07904 228631
e-mail: philip.harwood1@btinternet.com
Personal Profile
Well refinedandexcellentskillsincommunicationatall levels within the organization. Sound, well
developedanalytical skillsandanabilitytorespondtoresource issuespracticallyandsensitivelyona
daily basis. In current role, the ability to digest and understand large volumes of data and
informationisapre-requisite,subsequentlyusingthisinformationtoformulate responses/actionsto
requirements. Competent in organising and working my own workload or working within a team,
delegating duties to colleagues as required.
Employment History
 Stockport NHS Foundation Trust
Assistant Business Manager/Operational Service Manager 2001 – current
o BusinessGroupleadformedical staffingincludingcompilation of rotas for on call duties
(covering Consultants, middle grades and junior medical grades), specialty wards and
individual specialties. This has recently resulted in my being included as part of a
dedicatedstaffingteamthatthe Trust has established. Ialsoleadon ensuring induction
of newmedical staff iscompleted (for both locum and permanent members of staff). I
advise Consultant staff and senior colleagues on medical staffing issues including
recruitmentof permanentstaff and suitability of locum medical staff. Medical staffing
issueswill include visaqueries. Ihave written letters of support for medical colleagues
when they are applying for visa extension. Liaising with our Medical Staffing
department in relation to specific visa application related queries and Home Office
regulations
o As Information Governance Lead for the Business Group, I have responsibility for
disseminatingissuesrelating to Information Governance and Security (data protection,
Caldicott issues)
o I directlyline manage twocolleaguesbuthave indirectlinemanagementexperience of a
large number of junior and middle grade medical staff
o Business Group lead on Stroke Audit – supervising and supporting the Stroke Data
Collection Officer – liaising with Stroke Network and Stroke Leads across the Greater
Manchester area
o Analysis, presenting and reporting of information and data (using Microsoft Office) on
activitywithinthe Business Group primarily to senior management colleagues but also
to Consultants.
o Business case compilation and development for new services or items of equipment
o Risk management compliance within the healthcare setting as part of my duties under
clinical governance
o Complaints management and incident investigation – recommendations to improve
performance through Action Plan formulation to Business Group managers and Ward
Managers
o Detailed casenote reviews with patients/relatives – having to liaise with
patients/relativeswhenreviewingmedicalnotesandexplainquitedetailedandcomplex
terminology so that the reviewer can understand
o Microsite management for Business Group – the Medicine is an Intranet based system
usedto communicate informationaboutspecialties,rotas,policies, patient information
amongst others

2. Employment History cont.
Clinical Audit Officer 1997 – 2001
o Commencingthe audit,whichincludesliterature searching to establish base guidelines
for the audit; devising data collection methods; analyzing the data and compiling a
presentation for the Lead Clinician to present findings to colleagues.
o On occasionsI wouldactuallybe responsible forthe presentationdirectly,so presenting
to senior and junior medical colleagues was a requirement of this role
o Recommendations to improve results/compliance
o Re-audit to assess compliance with standards
Emergency Admissions Admin Officer 1995 – 1997
o Administration of patient admissions
o Checking and updating demographic details on central systems
o Compliance with confidentiality issues in line with Data Protection requirements
 Clark Whitehill Chartered Accountants 1994 – 1995
o Trainee accountantundertakingauditing functions and basic accounts preparation for a
wide range of business clients
 Royal Bank of Scotland 1989 – 1991
o Local branch Bank Officer – developed a strong customer service focus that has
remained in subsequent careers
Achievements
 Helping to improve key performance indicators in stroke care – we now exceed 90% in the
majority of key performance indicators for stroke monitoring
 Many current and former medical staff have expressed sincere gratitude for the work I have
done forthemin resolving considerable working issues around rotas and management of leave
requests
 Based on my previous work as Clinical Audit Lead, I was specifically requested by Patient &
CustomerServicesdepartmenttohelpinthe formulationof responsestocomplaintsreceivedby
the Trust
Education
 University of Manchester Business School 2001
MA Health Services Management (2:1)
 University of Wales, Aberystwyth 1994
BSc (Hons) Geography (2:1)
 Stockport College of Technology
Chartered Institute of Bankers – Monetary & Financial System (Merit) 1991
Bankers Foundation Course – Pass 1990
 Cheadle Hulme High School
‘A’ Levels – Geography (A); Economics (B); History (C); General Studies (C) 1989
‘O’ Levels – French (A); English Language (B); Geography (B); Physics (B); Chemistry (B);
Maths (C); Geometric & Technical Drawing (C); RS (D) 1987
Skills
 Proficient in key Microsoft Office applications
Interests/Qualifications
 Photography – gained a Diploma via distance learning
 Assistant Scout Leader
 First Aid – Basic & Emergency First Aid, St John’s Ambulance