1. Mashudu Emily Khorombi
141 Waterfall Heights, Midrand, 1862 | 0612350991 |
skhorombi@yahoo.com
Personal Information
Nationality: South African
Date of Birth: 27 July 1988
ID No: 8807270390081
Marital status: Single
Drivers: Code 10 (Own vehicle)
Willing to relocate.
SKILLS BASE
 Familiar with both the artistic and corporate world
 Time-efficient, Hard working
 Adapt easily and with ease to new environment and structural change
 Computer literate in particular with the Microsoft Office suit
 Telephone etiquette & good command of English
 Usage Scanner, Photocopier, Fax &Internet
 Good administrative skills & effective team worker
 Fire Marshall & Health and Safety Representative
EDUCATION
Completed Grade 12
2007 Sinthumule high
Subjects English, Afrikaans, Tshivenda, Geography, Business Economics, Biology
Completed Strategic Advertising Diploma
2010 Boston Media House
Subject
• Advertising 1, Radio1, Marketing 1, Video 1, Public relations 1, Communication research
, Communication science, Marketing 2, Advertising 2, Radio 2, Modern culture,
Finance ,Brand management, Media law, Creativity ,Sub-editing, Entrepreneurship,
Advertising
Reference
Carike Verbooy
SJ De Roos (Managing Director)
Tel: 011 883 0933

2. Accreditations
• This qualification is 241 credits as per the South African Qualifications Authority
(SAQA) id 59385
Completed NQF LEVEL 1
2011 SETA
COMPUTER PROFICIENCY
MS Excel,
Internet Explorer,
Ms Word,
Outlook,
Ms Power point
Email
CRM
Transaction Management System
PROFESSIONAL CAREER
Current Position
Accounts Manager / Sales Advisor (08/03/2016- Till date)
Megatal Innovation
A trading company that deals with Clients all around the world from London to Japan etc. So my job is to create
a relationship with clients and make sure they understand the platform, deposit funds into their account and
then maintain it by making sure they are getting all their desired needs fulfilled.
Duties
• Calling clients that have signed up on our promotion page, to get them to fund their Accounts.
• Build a relationship with them that will create trust for them to provide very personal information
• Assist clients with Managing their account
• Give knowledge of what a trading platform is all about
• Fulfill their needs by tackling every request they have
Reference
Kyle Peregrino
HR Department
Tel: 010 007 2567 or 083 393 1625
1. Retentions Senior Advisor (01/07/2014- 17/12/2015)
OUTsurance- Life, Car and Household Insurance. South Africa client base.
Summary of duties & responsibilities
 Doing product comparisons

3.  Retaining clients with product knowledge
 Selling benefits
 Answering Incoming calls from clients wishing to cancel their life cover
 Offering Financial advice to clients
Reference
Nthabi Motloaetsi
Retentions Team Manager
Tel: +27 84 777 3398 or +27 12 336 3710
2.Retentions Agents (01/05/2013 to 31/06/2014)
Tracker Connect – Car Tracking company for South Africa and Namibia
Summary of duties & responsibilities
 Assisting clients with queries
 Transfer of contracts and change of ownership
 Loading new contracts
 Cancelling contracts
 Selling value added products
 Assisting Clients with price changes on account consumer and fleet
 Updating of personal information on client’s accounts
 Updating of Insurance details
 Retaining and keeping clients happy
 Assisting management with special request
Reference
Marlenie Moodley
Retentions Team Manager
Tel: 011 998 4116
3. SMAC Agent/ Retentions Agent (09/11/2011 to 30/04/2013)
On Digital Media (TOPTv) – Media Company that supplies homes with signal by installing a Decoder and Dish
Summary of duties & responsibilities
 Reactivate customer and apply 7days period
 Selling channels or bouquets to clients
 Attach customers payment on CRM
 Add on additional bouquets
 Apply temporary disconnection on the clients account
 Capture information on Transaction Management System
 Apply temporary disconnection on the clients account
 Apply a resting period

4.  Attach Proof of payment against the customer’s account
 Allocates funds to the customer’s account from the unallocated file
 Process and action faxes and emails
 Action Service Requests
 Agree and action payment arrangements with a customer
 Retaining old customers/ Selling Toptv product to old customers.( SALES)
 Working on CRM, TMS and CIC
 Telephonic Queries
 Client Queries on email
 Pass refunds
 Pass and check credits
 Activate and disconnect clients services
 Loading customers on CRM
 Notifying clients of their accounts status via sms or telephonically
Reference
Carol Wessie
Manager
074 869 1048
4. Retentions Agents (01/09/2011 to 30/10/2011)
Ichoices- Agent that runs campaigns for different companies
Summary of duties & responsibilities
 Retaining customers that cancelled their services with the company
 Checking if payments are up to date on customers’ accounts
 Upselling products
 Client relation
Reference
Jeshwyn Chetty
Call Centre Manager

5. Tel: 011 582 9800 or 082 461 7857
5.Market Research Agent (01/12/2010 to 30/10/2011)
Ipsos Markinor (Mori Poll)- A market research company that deals with clients all around the world
Summary of duties & responsibilities
 Calling random people in Australia, UK and South Africa
 Convincing them to take part in the survey
 Gaining clients trust which will allow us to install devices in their homes
Reference
Poppie Dyantyi
Manager
Tel: 011 883 0933
CULTURAL INTERESTS AND PHYSICAL RECREATION
Music, Traveling, Hiking, Cycling, Site seeing, Interior and Designing clothes.
NM

6. Tel: 011 582 9800 or 082 461 7857
5.Market Research Agent (01/12/2010 to 30/10/2011)
Ipsos Markinor (Mori Poll)- A market research company that deals with clients all around the world
Summary of duties & responsibilities
 Calling random people in Australia, UK and South Africa
 Convincing them to take part in the survey
 Gaining clients trust which will allow us to install devices in their homes
Reference
Poppie Dyantyi
Manager
Tel: 011 883 0933
CULTURAL INTERESTS AND PHYSICAL RECREATION
Music, Traveling, Hiking, Cycling, Site seeing, Interior and Designing clothes.
NM