1. Marybelle Griffin
• Marital Status: Single
• Citizenship: Costa Rica
• Age: 22
• ID. #: 1-1552-0418
• Phone #: (506) 85869559
• E-Mail: marybellegriffin@hotmail.com
• Address: Ciruelas, Alajuela
Languages:
Spanish (100%)
English (95%), verbal and written.
Portuguese (Intensive Course of 9 months started on January
2016)
Education Background:
2012 / 2015 – Universidad Hispanoamericana Sede Heredia: Diet
and Nutrition (in progress)
2011 - High School: La Palabra de Vida- High School Diploma
2006 – Elementary School: Saint Margaret School -Graduated.
Computer Skills:
Windows, Microsoft, Office Outlook, SAP, Sales Force
Goal:

2. • Establish a professional career and develop professional
skills that benefit the company.
• Able to work under pressure with or without supervision
with excellent communication skills.
• Professional attitude and fast learning.
Abilities:
- Good Team work skills.
- Good delivery skills.
- Fast learner.
-Works well under pressure.
- Creative.
- Adapts well in an environment of constant change.
- Excellent Communication Skills.
Professional Experience
• August 2015-Hewelett Packard Enterprise (Current Job)
Account Commercial Contract Management /Contract
Administrator
This position has the followings tasks:
-Read and Analyze the account contract (Client)
-Create Deliverable Log, Change Request Log and Communication
Log.
-Provide Quality/Approval to the logs with the ACCMS
-Create meetings with the entire Account. Example: Legal, Financial,
Management, etc.

3. -Distribute the deliverables to the corresponding Team
-Create HANDBOOK for future presentations with the Client and
account.
-Manage Contracts from Latin-America and North America.
• March 2014-Hewlett Packard
Contract Administrator
This position is called Contract Amendment Analyst.
Daily Request: Cancellations (credits), additions, replacements,
change billing plan or payment method, move from Channel to Direct
(US), Change support level to contracts, add and remove discounts,
etc.
This process is divided on the following:
-Analyze request in Sales Force (Main Tool)
-Provide correct and organize instructions to Back Office.
-Do Quality
-Communication with Sales or Customer
-Completion sent to Sales with their respective images
• October 2012 –Hewlett Packard
Renewal and Quoting
This process was based on the creation of renewal quotes for each
existing Contract.
This process required:
-Multitasking
-Good Analyze

4. -Compare Contract and Quote
-Organization
-Teamwork
• January 2012 – October 2012 Convergys (PayPal)
CR agent:
Call center – Customer Services in financial accounts
• April 2012 –Convergys (PayPal)
Mentoring Position:
-Teach the new-hire employees the basics on communication and call
center experience.
-Provide them with the correct tools and tips
-Teach them how to take a call and how to manage difficult customers.
-Multitasking exercises
References:
Otieno Ligolo (Paypal)
Phone: 60854348
Lesar Zamora (HPE)
Phone: 7016 7824
Alonso Tenorio (HPE)
Phone: 8706 8443