Presentation of how real-time customer experience management for mobile services enables companies to avoid costly business impact, negative ratings and brand risk. Results from the 2011 Harris Interactive survey on user reaction to their experience on mobile devices are also shown.
Presentation at the Mobile Payments Conference in SF, CA.
Results of studies that show an increase is user expectations for mobile channel & best practices on how to improve customer experience for the mobile channel.
This presentation provide a brief overview of Compuware's Mobility Center of Excellence. Compuware is enabling customers to realize the benefits of a value-driven mobile strategy by delivering commercial quality mobile applications.
Smartphones and tablets … constant connectivity and mobility … these devices and trends have a massive impact on the lives of every business and leisure traveler.
But what has the industry learned since the idea of the always-connected traveler became the norm?
Where are the next opportunities for the travel industry in the mobile space?
And, perhaps most important of all, what are the rapidly evolving expectations of on-the-go customers as they interact more with travel brands via mobile devices?
Panellists:
Bill Loller, vice president of mobile product management, Tealeaf, an IBM Company
Julie Ask, vice president and principal analyst, eBusiness and channel strategy professionals, Forrester Research Inc.
Optism Permission Mobile Marketing Who Owns The Customer CommunicAsia 2012Optism
Avtansh Sharma, Commercial Director Media Monetization, Optism, Alcatel-Lucent APAC & AfricaMobile Advertising presentation from Communicasia 2012: Who Owns the Customer? Where Privacy Meets People. Avtansh examines the following questions. Is collecting personal information beneficial for both brand and consumer? Is too much data being held without the consumer being aware? Each player in the ecosystem has a relationship with the consumer - but who really owns the customer? A look best practices for obtaining user consent, preference and privacy management.
Presentation at the Mobile Payments Conference in SF, CA.
Results of studies that show an increase is user expectations for mobile channel & best practices on how to improve customer experience for the mobile channel.
This presentation provide a brief overview of Compuware's Mobility Center of Excellence. Compuware is enabling customers to realize the benefits of a value-driven mobile strategy by delivering commercial quality mobile applications.
Smartphones and tablets … constant connectivity and mobility … these devices and trends have a massive impact on the lives of every business and leisure traveler.
But what has the industry learned since the idea of the always-connected traveler became the norm?
Where are the next opportunities for the travel industry in the mobile space?
And, perhaps most important of all, what are the rapidly evolving expectations of on-the-go customers as they interact more with travel brands via mobile devices?
Panellists:
Bill Loller, vice president of mobile product management, Tealeaf, an IBM Company
Julie Ask, vice president and principal analyst, eBusiness and channel strategy professionals, Forrester Research Inc.
Optism Permission Mobile Marketing Who Owns The Customer CommunicAsia 2012Optism
Avtansh Sharma, Commercial Director Media Monetization, Optism, Alcatel-Lucent APAC & AfricaMobile Advertising presentation from Communicasia 2012: Who Owns the Customer? Where Privacy Meets People. Avtansh examines the following questions. Is collecting personal information beneficial for both brand and consumer? Is too much data being held without the consumer being aware? Each player in the ecosystem has a relationship with the consumer - but who really owns the customer? A look best practices for obtaining user consent, preference and privacy management.
DMS: Opening Workshop with Marchex: Driving Profitable Mobile Marketing Campa...Digiday
Consumers are embracing mobile devices, which already command 25 percent of our screen time. However, the diversity of these devices and how they are used present major measurement and data collection challenges for marketers. Marchex will discuss how our usage of smartphones and other mobile devices for offline purchases, such as phone calls, can be used to create profitable mobile marketing campaigns and provide deep and actionable marketing insights about customers.
Moderator: John Busby, vp Marchex Institute, Marchex @JohnMBusby
Mobile Ticketing: no cash, no tickets, no problem
Paul Buchanan shares some of the trends impacting mobile ticketing as well as Australian case studies.
Smartphone adoption in Ireland is the main theme of the Winter 2011 issue of State of the Net. Also covered is broadband uptake, eGovernment, digital advertising, eCommerce and social media trends.
Create Conversion-Friendly Mobile Landing Pages (Webinar)Monetate
Watch the webinar: http://monetate.com/webinar/create-conversion-friendly-mobile-landing-pages/
If you’re not creating and optimizing landing pages for mobile visitors, you’re more likely to generate frustration and anger than to get a conversion. Learn how to create effective mobile landing pages and what makes them different from conventional landing pages. You’ll also hear about:
• Mobile trends and the current state of mobile commerce;
• Strategies to help connect with mobile visitors; and
• Ways to see through the “mobile lens” using technographic data, effective copy, and more.
Featuring:
• Jon Stookey, Senior Strategist, Designkitchen
• Bruce Ernst, Vice President, Product Management, Monetate
• Michael Ahearn, Vice President, Customer Development & Marketing, iLoop Mobile
Agility and Productivity: How to Leverage Mobility and Cloud Computing for Bu...Jim Vaselopulos
Cloud Computing and Enterprise Mobility represent a huge opportunity for IT leaders to provide significant value to the extended enterprise and its users. But where do hype and reality meet?
In this session, attendees will learn:
* Where cloud computing fits and where it does not fit
* The intersection of cloud and mobility
* The different patterns of current enterprise adoption (e.g. Private vs. Public)
* The differences between Software-as-a- Service (SaaS), Platform-as-a-Service (PaaS) and
* How can we leverage these technologies/processes to make IT more valuable to the business?
Dr. Tom Leighton delivered a keynote presentation titled “Transforming Experiences Across the Omnichannel." Dr. Leighton explains the challenges of providing frictionless experiences across all devices and channels. He also shares near term and long term strategies for helping to ensure rapid response times – regardless of whether a shopper is engaging on a smartphone or an iPad, using a mobile connection, or competing for Wi-Fi in the store.
Learn more about Akamai's Mobile Solutions - Aqua Ion Mobile: http://www.akamai.com/html/solutions/aqua_ion_mobile.html
Turning Mobile Apps Into Real Business Opportunity and SuccessAntenna Software
How do you define success for your enterprise applications?
Research show only 25% of employee mobile projects and 22% of consumer ones are widely taken up by intended users.*
Just because you build it – does not guarantee they will come. Just because you spend thousands of dollars on your enterprise apps does not mean you are guaranteed success.
In these slides from a previously aired webinar learn:
How to define App Success for both B2E and B2C apps
How our customer CIO’s and CMO’s measure App Success
How mobile apps can quantifiably transform your business (case study examples)
How to gain control and visibility over your mobile strategy
Mobile Shopping Summit Fall, Day 2 Opening Day CommentsJanet Jaiswal
Opening comments at the Mobile Shopping Summit Fall in October 2011, day 2.
Describes user expectations of the mobile channel and how they respond to bad experiences on their mobile device.
Product Marketing Framework for Product or Service LaunchJanet Jaiswal
A framework to launch a product or a service in either the B2B or B2C space. Shows step-by-step what to do and how to prepare to release a product to the market that's successful from the first day.
Also covers 7 lessons learned in launching online products and services in the past.
Webinar: Understanding the challenges of the multi-channel travel bookerKevin May
As the always-connected traveller turns to mobile and other devices to search and book products, travel brands must finally grasp the importance of providing a seamless multi-channel customer experience.
The rules have changed. So how do consumers use devices compared to desktop browsers?
What opportunities and pitfalls should online brands look out for and capitalise on?
These and many other issues were in this 60-minute webinar presented by Tnooz and Tealeaf on 1 February 2012.
Panellists are:
Geoff Galat, Tealeaf, vice president for world wide marketing
Graham Jones, internet psychologist
Dieter Davis, Expedia, director of web Analytics Implementation
DMS: Opening Workshop with Marchex: Driving Profitable Mobile Marketing Campa...Digiday
Consumers are embracing mobile devices, which already command 25 percent of our screen time. However, the diversity of these devices and how they are used present major measurement and data collection challenges for marketers. Marchex will discuss how our usage of smartphones and other mobile devices for offline purchases, such as phone calls, can be used to create profitable mobile marketing campaigns and provide deep and actionable marketing insights about customers.
Moderator: John Busby, vp Marchex Institute, Marchex @JohnMBusby
Mobile Ticketing: no cash, no tickets, no problem
Paul Buchanan shares some of the trends impacting mobile ticketing as well as Australian case studies.
Smartphone adoption in Ireland is the main theme of the Winter 2011 issue of State of the Net. Also covered is broadband uptake, eGovernment, digital advertising, eCommerce and social media trends.
Create Conversion-Friendly Mobile Landing Pages (Webinar)Monetate
Watch the webinar: http://monetate.com/webinar/create-conversion-friendly-mobile-landing-pages/
If you’re not creating and optimizing landing pages for mobile visitors, you’re more likely to generate frustration and anger than to get a conversion. Learn how to create effective mobile landing pages and what makes them different from conventional landing pages. You’ll also hear about:
• Mobile trends and the current state of mobile commerce;
• Strategies to help connect with mobile visitors; and
• Ways to see through the “mobile lens” using technographic data, effective copy, and more.
Featuring:
• Jon Stookey, Senior Strategist, Designkitchen
• Bruce Ernst, Vice President, Product Management, Monetate
• Michael Ahearn, Vice President, Customer Development & Marketing, iLoop Mobile
Agility and Productivity: How to Leverage Mobility and Cloud Computing for Bu...Jim Vaselopulos
Cloud Computing and Enterprise Mobility represent a huge opportunity for IT leaders to provide significant value to the extended enterprise and its users. But where do hype and reality meet?
In this session, attendees will learn:
* Where cloud computing fits and where it does not fit
* The intersection of cloud and mobility
* The different patterns of current enterprise adoption (e.g. Private vs. Public)
* The differences between Software-as-a- Service (SaaS), Platform-as-a-Service (PaaS) and
* How can we leverage these technologies/processes to make IT more valuable to the business?
Dr. Tom Leighton delivered a keynote presentation titled “Transforming Experiences Across the Omnichannel." Dr. Leighton explains the challenges of providing frictionless experiences across all devices and channels. He also shares near term and long term strategies for helping to ensure rapid response times – regardless of whether a shopper is engaging on a smartphone or an iPad, using a mobile connection, or competing for Wi-Fi in the store.
Learn more about Akamai's Mobile Solutions - Aqua Ion Mobile: http://www.akamai.com/html/solutions/aqua_ion_mobile.html
Turning Mobile Apps Into Real Business Opportunity and SuccessAntenna Software
How do you define success for your enterprise applications?
Research show only 25% of employee mobile projects and 22% of consumer ones are widely taken up by intended users.*
Just because you build it – does not guarantee they will come. Just because you spend thousands of dollars on your enterprise apps does not mean you are guaranteed success.
In these slides from a previously aired webinar learn:
How to define App Success for both B2E and B2C apps
How our customer CIO’s and CMO’s measure App Success
How mobile apps can quantifiably transform your business (case study examples)
How to gain control and visibility over your mobile strategy
Mobile Shopping Summit Fall, Day 2 Opening Day CommentsJanet Jaiswal
Opening comments at the Mobile Shopping Summit Fall in October 2011, day 2.
Describes user expectations of the mobile channel and how they respond to bad experiences on their mobile device.
Product Marketing Framework for Product or Service LaunchJanet Jaiswal
A framework to launch a product or a service in either the B2B or B2C space. Shows step-by-step what to do and how to prepare to release a product to the market that's successful from the first day.
Also covers 7 lessons learned in launching online products and services in the past.
Webinar: Understanding the challenges of the multi-channel travel bookerKevin May
As the always-connected traveller turns to mobile and other devices to search and book products, travel brands must finally grasp the importance of providing a seamless multi-channel customer experience.
The rules have changed. So how do consumers use devices compared to desktop browsers?
What opportunities and pitfalls should online brands look out for and capitalise on?
These and many other issues were in this 60-minute webinar presented by Tnooz and Tealeaf on 1 February 2012.
Panellists are:
Geoff Galat, Tealeaf, vice president for world wide marketing
Graham Jones, internet psychologist
Dieter Davis, Expedia, director of web Analytics Implementation
A systematic framework for implementing a leading digital marketing planning program including lessons learned from launching several product and services in the Internet, e-commerce and mobile industries.
Mobile Marketing: Supercharge Your Brand From Your Customer's PocketTaylor Host
Kurt Karlenzig and Michael Oliver of The Marketing Store presented at the ACA 360: Focus on Digital conference 2011. The Marketing Store is a global brand activation agency specializing in consumer promotions (including promotional games), loyalty programs, digital/mobile, and CRM.
Knowledge of game mechanics and gamification, mobile promotions and brand activation can help marketers develop a promotional strategy to increase sales.
Are you looking to bring your vertical expertise to the cloud? From Financial Services, to Healthcare, and the Public Sector, the salesforce.com partner team is committed to help our partners succeed. Join us to learn how you can build a successful commercial app and go-to-market strategy for your vertical. Hear from existing vertical partners who are already succeeding on the Salesforce Platform
David Hogg is an IBM Commerce Solutions Lead NE IOT. David will review how world leading retailers are leveraging cross channel retail to maximise sales growth and customer satisfaction. He will address how consumer expectations are changing, what is best practice in the store and the call centre, and how mobile applications are maturing as well as how social networking enhances cross-channel retailing.
Retail Marketing Performance Management 2011Kneebone Inc.
Marketing Performance Management for Retail: drive revenues by increasing your marketing effectiveness with kneebone cross-marketing performance software
An overview of mobile messaging services provided by OTAir for marketing and operational purposes. Commonly utilized by restaurants, retailers, personal services, education and media outlets.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.