1. Smart Engage
Pro-actieve klantinteractie
© 2011 Tieto Corporation

2. Internationale klanten
2 © 2011 Tieto Corporation 2011-04-15

3. Nederlandse klanten
3 © 2011 Tieto Corporation 2011-04-15

4. Waardepropositie
4 © 2011 Tieto Corporation 2011-04-15

5. Voordelen
INTELLIGENT ENGAGEMENT
Right Visitor, Right Time, Right Agent
• Sophisticated Business Rules
• Value-Based Prioritization
• Real-Time Predictive Targeting
METHODOLOGY MEASUREMENT
Proven Domain Expertise End to End Visitor Tracking
• Focus on Business Value • Emphasis on Incremental Contribution
• 8 years, 100+ field staff, 8000 customers • Control Group Testing
• Optimization for yield / contribution • Program Scorecards and Reporting
LivePerson Platform
Scalable, High Performance Architecture Data Security and Privacy
Stable, Redundant Infrastructure Open APIs for Extension and Integration
5 © 2011 Tieto Corporation 2011-04-15

6. Monitor Target Engage Convert Refine
Monitor
your website visitors
© 2011 Tieto Corporation

7. Monitor Target Engage Convert Refine
Rules-based Targeting
identifies prospects based on visitor attributes and onsite behavior
© 2011 Tieto Corporation

8. Monitor Target Engage Convert Refine
Prioritized Targeting
matching service levels with visitor class and need
Cart value € 100,- In cancellation process
© 2011 Tieto Corporation

9. Monitor Target Engage Convert Refine
Engage targeted visitors with relevant invitations
with chat
with voice
© 2011 Tieto Corporation

10. Monitor Target Engage Convert Refine
Engage using advanced client software
© 2011 Tieto Corporation

11. Monitor Target Engage Convert Refine
Convert your hot prospects into customers/qualified leads
Increase Online Sales Drive More Qualified Leads Increase Average Order Value
© 2011 Tieto Corporation

12. Monitor Target Engage Convert Refine
Customer Acquisition Scorecard
Visitor Funnel
Conversion Performance
Operations Performance
Sales Program Yield
© 2011 Tieto Corporation

13. Monitor Target Engage Convert Refine
Customer Service Scorecard
Visitor Funnel
Operations Performance
Resolution Performance
Service Program Yield
© 2011 Tieto Corporation

14. Intelligent Engagement Platform & Methodology
Apps Integrated Customer Engagement Strategy
Chat Voice Content Mobile Social Other
3rd Party
API & Developer Tools
Intelligence
Visitor & Agent Rules & Predictive
Monitoring Prioritization Targeting
LiveEngage Platform
Data
Data
Reporting Analytics
Mining
Infrastructure
High
Security Scalability
Availability
15 © 2011 Tieto Corporation 2011-04-15

15. Bart de Fluiter
Commercial Executive
bart.defluiter@tieto.com
© 2011 Tieto Corporation
Göran van Hese
Product Manager
goran.vanhese@tieto.com