2. Changes in services
More interaction between the guest and the hotel staff:
direct communication with the guest, communication in real time during the
guest stay, direct reservation for hotel services (conciergerie)…
3.
More modern: the use of the last technology generation gives a new face to
the hotel
Maketing of the hotel is enhanced:
more attractive visuals, promotion and last news about the hotel available in one
click, easier updates possible by the hoteliers themselves, better reputation for the
hotel…
Profitable application:
Direct booking = no commissions to OTAs = more profit
More agrreable for the guests:
Save time, secure payment and innformation exchange, quicker and more
reactive service during the stay…
4. Our opinion: what future for hospitality services ?
More interaction thanks to new technologies
Hotels
should focus on keeping a human contact in order to balance the
growing development of technologies
5. It
will oblige the hoteliers to be more
reactive toward requests of the guests
It
will request the hoteliers to update the
application all the time
New
job creation: people completely
dedicated to this application
