Hotel-Face is a mobile application and CRM system that allows hotels to increase revenue and guest satisfaction by streamlining communications and services. It provides guests direct access to hotel amenities and reservations through the app. For hotels, it increases sales of additional services by 35x, overall revenue by 2x, and guest loyalty by 30x while simplifying operations and reducing costs by 20%.

1. Mobile application
Hotel-Face
Places
Services
Events
Schedules
Reservations
New contacts

2. Hotel-Face – is the most flexible platform for a
hotel to sell its additional services to its guests,
as well as an efficient communication system
between guests and any hotel services

3. More revenue
More happy clients More popularity
Using Hotel-Face platform,
you are sure to get
30х 20х
35х

4. Hotel services
Board
HOTEL
SPA
Entertainment
Stores1 mln+
+ 100 more
The hotel has a lot of additional services for
its clients on a paying basis
Any hotel is used to receiving its primary income from
selling rooms. But if using cutting-edge marketing and
selling tools, your hotel can get twice as much income
from selling additional services. That is what Hotel-Face
was created for
Laundry

5. Nowadays all people are used to buying
products and services via fast online
services and applications and they like it
very much
But when a guest tries to buy something in the
hotel, it feels like he is back to the previous decade
And the hotel cannot help him with this either by
the interactivity, the guest is used to, or by the
speed of providing services…
Hotels do not provide their guests with the
possibility to buy things via online services, familiar
to them

6. Purchase of any services
Comments
Hotel response
Outspread
We fixed this piece of injustice and
created a mobile application for guests
of any hotel anywhere in the world,
which is a direct communication channel
between all possible hotel services and
a guest
And the most important, Hotel-Face
allows any guest remaining habitually
interactive while staying at the hotel,
whereas the hotel can be in direct and
permanent contact with each guest

7. How it works
Hotel-Face AppHotel-Face CRM
The hotel submits detailed information about its
services, goods, infrastructure and events in a clever
and simple CRM system Hotel-Face
Upon arrival at the hotel, guests open the
clever and convenient application Hotel-face,
and immediately get access to all possible
services the hotel renders
With the help of the application guests can buy any of hotel services, write feedback, get fast response
from the hotel to any of their requests in a real time mode and use a lot of other functions
It works in a very simple way:

8. Use of Hotel-Face allows
Increasing the additional
services and goods sales
revenue by 35 times in next
to no time
Increasing general
gross revenue of the
hotel by 2 times
Immediate delivery of special
offers and news to guests
Communicating 50 times as
much
with guests and employees in the
convenient, up-to-date internal
messenger
Using the platform, operating
in all the languages of the
world without any restrictions
Making the hotel 10 times
more popular
Increasing the number of
room reservations by 30%
Increasing the amount of
statistics data for the
management by 70 times

9. Simplifying the work of
the management by 5
times
Increasing the work
efficiency of the staff by 5
times
Increasing the quality and
speed of services by 10
times
Increasing guests loyalty level by
30 times
Increasing the amount and
the quality of the feedback
from guests by 40 times
Increasing the number of
positive comments in the
internet by 100 000 times
Decreasing the number of
negative comments in the
internet by 20 times
Decreasing total costs of
the hotel by 20%
Decreasing the lost profit from
unsatisfied guests by 5 times
Use of Hotel-Face allows

10. And now more details

11. 5x
Increasing additional services and goods sales
revenue by 35 times
We canvassed 100 000
guests in 2000 hotels
of 15 countries, and
talked to 20 large tour
operators
And we found out, that at the moment hotels sell additional
services only to 12% of guests, even though 90% guests want
to purchase these services, but the problem is, that they are not
aware of the majority of them, or the purchase procedure is not
convenient
Due to it hotels lose a big part of their profit
Average bill of each guests for
the time of staying increases
at least by 5 times
7 times as much guests
start buying additional
services of the hotel
12% 90%
Eventually hotel additional
services sales revenue
increases by 35 times
35x
With the help of the application
At the moment hotels sell
additional services only to
12% of guests

12. Increasing general gross revenue of the hotel by 2
times
Increasing additional services and goods sales revenue by 35 times
Increasing the number of room
reservations by 30% due to a lot of
positive emotions from comfortable staying
in the interactive and cutting-edge hotel

13. Instant and targeted delivery of special offers and
news to guests
Creation of instant push notifications of any type
Creation of attractive special offers for all guests
as well as for separate groups and even for a
single guest
Get to know your guests better, give them the
most attractive offers and get the maximum
revenue

14. Convenient up-to-date internal chat with guests
Up-to-date messenger allows communicating with each guest and the staff
free of charge
Optionally, any message in the messenger can be translated into a
necessary language with 1 click
Permanent contact with guests and the staff
Omnichanel allows involving guests into communication and managing all
the requests and messages in one place

15. The platform works in all the languages of the
world without restrictions
No language barriers for guests and the staff (CRM and mobile application
works in all the languages of the world)
All information is available simultaneously and in all the languages of the world
There are more than 30 professional translators, working in our team on the
regular basis, who translate all the content for you

16. Making the hotel 10 times more popular
More attractive room prices if
compared to those of
competitors
Cutting-edge interactive platform,
constantly making guests happy
Hotel service quality is
always up to the mark
Very high speed of hotel
service
30 times higher
guests’ loyalty

17. Increasing the number of room reservations by
30%
Due to the deep social element (every guest is
fond of), implemented in algorithms of our
platform, large amount of references and
recommendations in social nets and
recommendations to friends
Using infinite possibilities of the system the hotel
can raise the service level for each guest as
high as possible. And where do people want to
go on vacation? Somewhere, where they felt
really good. So, the hotel can increase the
amount of returned guests by 10 times
Receiving the powerful tool to sell additional services and
goods, and having received a considerable additional
revenue from it, the hotel can decrease room rent price, thus
attracting additional guests traffic by competitive prices. And
the difference the hotel will easily compensate for the
account of professional additional services selling
All the services and conditions of the hotel are available
to any client anywhere in the world, and having a full
image of the hotel, the guest will always decide in favor
of the hotel, which is open and provides maximum
information online

18. Increasing the amount of statistic data for the
management by 70 times
Comments, complaints,
problems
The system gathers more than 100 statistic
parameters automatically and builds the reporting on
any operations in the hotel in the way, clear to
managers
The platform allows real time tracking of guests’
behavior, their wishes, needs and contentment, thus
the hotel has the opportunity to stay in sinc with
guests and render better services to them
Orders and
reservations
Returns on all operations Staff work efficiency

19. Increasing the amount of statistic data for the
management by 70 times
Behavioral characteristics of
different categories and groups
of guests
Deep statistics of all interacting
processes with guests
Breakage of stock and
equipment
Flexible filters, able to take into account any parameter (date, time,
gender, age, status, quantity, etc.), show a real-time dynamic
pattern as well as the dynamic pattern of any fiscal period
+ 100 more parameters

20. Simplifying the work of the management by 5
times
Consistency of work of all the
departments eliminates chaos
and simplifies tasking thanks
to omnichannel
Staff tasking became fast,
efficient and controlled
The system always shows
the entire chain of any task
fulfilment from the very
beginning, when the task was
given, up to the final result
Hotel management sees the
reaction of the staff to guests’
requests in a real time mode
and can always make their
corrections on the ground of
the real statistics
Reporting info for the
management is gathered in 1
place, there is not need to
spend time and integrate the
data for it anymore.

21. Simplifying the work of the management by 5
times
Using a flexible monitoring
and statistics panel, the
management has the
opportunity to clearly
understand and analyze all
operations in the hotel
Multilevel system of access
rights differentiation for the
staff gives the opportunity to
customize the work of every
employee by revealing the
peak opportunities to him
Follow-up of all
operations, performed
by the staff, happens in
one place
Managers always see the
speed and the quality of the
reaction to each request. So
in case of unsatisfactory
reaction, it is always visible,
who is responsible, and there
appears the opportunity for
the immediate correction of
the work of any sector or
employee
The existence of the exact
statistics gives the opportunity
to control the progress of
each department or employee
within any period of time

22. Increasing the work efficiency of the staff by 5
times
+
Many questions do not longer apply,
since the navigation throughout the
application settles them
All guests’ requests are sent not to the
Front desk, but directly to the department
in charge with the opportunity of further
task redirecting
The receipt and processing of
guests’ comments and requests
happens in a real-time mode
and in 1 place
The module “F.A.Q” saves the time of
the staff by 60 times and releases
them from explaining the same
information
Detailed information about the hotel
infrastructure decreases the load on
the staff by 40 times. They do not
have to explain things to guests
anymore.
There are no language barriers, the
staff immediately replies in their
native language, and the guest
receives the reply in his or hers
+
+
+

23. Increasing the work efficiency of the staff by 5
times
+
Reporting info for the management
is gathered in 1 place, there is no
need to spend time and integrate
the data for it anymore
The staff gets their own interactive
communication environment, simplifying
the fulfilment of tasks and creating a
greater corporate spirit
Each team member, being
involved in the process, starts to
unlock his or her potential 10
times more efficiently
The staff members start being more
fond of their work due to the
simplification and the acceleration of
many processes, which excludes
repeated mistakes
The communication between the employees of all departments and guests occurs
in 1 place, regardless of employee’s location, and it is not work-place based, thus
there is no loss of information, and the statistics is being gathered along with that.
The history of any interactions (operations or logs) is immediately available in the
personal area
+
+

24. Increasing the quality and speed of
services by 10 times
Ability to reply immediately to
guest’s questions or requests
Guests and the staff have
immediate access to the same
relevant information about all
possible hotel services
In online mode the hotel receives dynamically changing
information on habits and wishes of 95% of its guests. Thus
the hotel can quickly get in sinc with any guest and meet his
or her needs
Any updated or new information, input by the hotel to the
system, immediately appears in the mobile application the
guests have, and they receive a notification about it (types,
priorities and notifications frequency are set individually by the
guest in application settings)
All guests’ requests are created by them
personally or by the staff, following the demand of
guests, and cannot be overlooked, missed or
deleted from the system. And the notification
system will always remind the employee about the
request or forward it to another employee

25. Increasing the quality and speed of services
by 10 times
Hotel-Face makes it possible for a guest to ask,
inform or order something without:
• ransacking the memory for foreign words
to explain something
• going anywhere;
• looking for anyone ;
• waiting for anyone;
• the second reminder, since all guests’
requests are visible for the staff and the
management, distributed according to their
fulfillment status and cannot be deleted
from the system;

26. VIP
Increasing guests loyalty by 30 times
The application is a personal VIP
manager in the smartphone of
each guest. Each guest will feel
like he is taken personal care of
Each guest always has at his or her
hand the freshest and true information
about all the hotel (Places, Services,
Events, Schedules, News)
For guests in the application there is a module for finding a
company. Each guest may make use of it if he or she wants to
High speed of rendering services
and reaction to any request or
caprice
Without having a language barrier the
guest writes any requests or questions
to the necessary service of the hotel.
The response and reaction are received
immediately, there is no need to go
anywhere
Providing guests with
habitual interactive
comfort
The service quality is always
stable and up to the mark

27. Guests can manage the hotel
Admit, that every person likes to be a boss, take decisions and defend them
Let your guests feel that it is them, who manage processes in the hotel
Let your guests act as controllers of situations in the hotel. Everything they notice (staff behavior,
stock breakage, etc.) can be immediately informed to corresponding services and be reacted to by
the hotel
And at this moment, in fact, you are just getting priceless statistics about guests’ wishes and
behavior

28. Increasing the amount and the quality of the
feedback from guests by 40 times
Connection to any hotel service became available with 1 click
Guests have the opportunity of immediate asking a question, raising a complaint or informing
something directly to the necessary department without applying to the front desk, and get the
immediate response. Only this service will increase guests’ loyalty and level up the hotel services
quality as high as possible
Having sent any request, the guest receives an immediate and clear answer. By this the hotel
expresses its respect and attention to the guest. Seeing such a behavior of the hotel, guests will
willingly give more and more feedback to the hotel and to their friends about the hotel

29. Increasing the number of positive comments in the
internet by 100 000 times
The application contains a social element – its own
wall for comments and information exchange
(like Facebook or Intagram), guests like it very
much. When writing any positive comment or
publishing a photo, the guest will automatically post
it to his or her pages in all favorite social nets.
When publishing a suchlike comment, a direct link
to the hotel site is inbuilt in it automatically, and
when his or her friends click on the comment, they
will automatically go to the hotel site.
The number of such posts may reach up to 1000 per
day
Thanks to the high level of service guests intuitively
want to share this experience with their friends

30. Decreasing the number of negative comments in
the internet by 20 times
Thanks to Hotel-Face guests can immediately ask any question, or write about anything they do not like,
and receive the immediate response or action from the hotel. If the problem cannot be eliminated, the
hotel can always smooth the situation by a complement or a gift
Accordingly, guests have the opportunity to inform about their problem any time and from any place, and
the hotel can react immediately. Thus guests see, that the hotel cares about them and tries to solve their
common problem. Seeing such attitude of the hotel guests will not write negative comments in this
respect in the internet.
While staying at the hotel, the guest does not have a permanent and convenient contact with the staff. To
ask or complain the guest has to go somewhere, look for someone, wait, explain, etc. In view of this, a lot
of guests just don’t want to waste their time on it, and a lot of problems are accumulated while their
staying at the hotel and remain unsolved when necessary.
As the result, on coming home and after the considerations guests start giving terrible negative feedback
in the internet
Hotel-Face

31. Decreasing total costs of the hotel by 20%
Thanks to the expanded statistics there
appears the opportunity of analyzing
and reasonable planning of food
expenses, daily updated personal
hygiene products expenses
(shampoos, toilet paper, etc.) and
many others
Thanks to the automatization of the
majority of communication processes,
the hotel can reduce the staff of
employees, who do not produce
direct income
Decreasing promotional expenses
due to the big number of free
direct links to the site of the hotel
from Facebook and other social nets
Decreasing expenses for paper
promotional materials by 90 times.
Now there is no need to print so much of
paper promotional materials, all the
information is in the smartphone of each
guest. Any information can be changed in
a twinkle of an eye, which cannot be done
with paper medium

32. Decreasing the lost profit from unsatisfied guests
by 5 times
Guests stop buying additional
services because of bad mood
Guests do not come back to
the hotel because they
formed a bad opinion about
it
Guests do not advise the
hotel to their friends
because of poor service
The hotel loses profits
because of all these issues
The hotel easily eliminates all these problems with the help of Hotel-Face

33. Cost
Start working free of charge
The 1st month
0$ 0$
Implement all you need and
start getting your additional
income from the first month
0$
The 2nd month
Ask questions and inform us
about your additional needs
The 3rd month
We will flexibly set up the platform
for you
Make sure that the platform is
useful and start paying only from
the fourth month
100$/month
The 4th monthThe 3rd month

34. Why it is efficient and necessary for every
hotel
Using the platform the hotel
completely corresponds to
up-to-date world trends
Always ahead of competitors The fastest and the most
efficient way to
communicate information to
guests
Using the platform the hotel
provides the most complete,
equally relevant and high-
quality information to guests
and to the staff
All the statistics is based
upon real guests, and not
upon presumptions of
employees
A lot of new, flexible and
up-to-date sales channels
appear

35. Why guests of the hotel use Hotel-Face
application
The application gives guests the access to total information
about all the hotel (Places, Services, Events, with
descriptions, photos, prices and schedules)
Immediate delivery of any request from each guest
to corresponding services of the hotel and
immediate response from the hotel
Due to flexible notification
settings, the guest is always
aware of everything, that takes
place at the hotel
Online
restaurant tables reservation
arranging visits to spa and beauty
salons
paying for any service via the application
commission-freePurchase of any services and
goods can be realized with
one click

36. Why guests of the hotel use Hotel-Face
application
All the requests of guests are stored at the
server and the guest can always see the
status of his or her requests
Each guest sees the service price in
accordance with his or her room type
The application works in all the languages
of the world and opens in all the
languages, supported by guest’s
smartphone
The guest receives immediate connection with any employee with 1 click via a convenient
messenger, equipped by the immediate translation system (each guest can communicate in
his native language)
Post your impression to all of your favorite social nets with 1 click
Inbuilt introduction service for the guests of the
hotel. Now the guest will never be bored and
can find the company among other guests of
the hotel

37. Why us
Our aim - working with you and continuously
improving hotel services quality to keep
guests satisfied, increase work efficiency of
the staff and grow hotel income
• The platform combines CRM system, messenger,
task-messenger, online-store, analytical system
• The only most flexible and expanded
multifunctional platform in the world
• Multilingual
• Free start, begin paying only after you see the
efficiency and earn money
• Fast integration with any PMS, the hotel receives
profits as early as 10 hour after the system starts
working
• New useful modules are issued at least once a
month
• The most cutting-edge and interesting motivational
algorithms inside of the system
• Safe cloud technology
• Simple and comprehensive CRM system for hotels
• Cutting-edge mobile platforms for guests
• We tune in to you, make your wishes come true,
satisfy requests, implement algorithms as soon as
possible and for free

38. Gaps of having your own local application
A lot of guests will not download the next
105th application to the telephone for each
hotel, everyone likes using one and the
same application for any journey (according
to 100 000 people in 15 countries)
Too expensive and time consuming
development, support and improvement of the
system
The hotel management will spend a lot of its time to
create even a small number of algorithms
The application can start working only 1,5 year after
the development is launched
It is impossible to implement a full-scale motivation
system for guests. The guest has very little time
while visiting one hotel to earn and spend many
bonuses
Within the frames of one hotel the application
cannot be socially interesting for guests
By efforts of one hotel it is impossible to
create and update on regular basis the
knowledge base for guests
The absence of the full-scale possibility to
automate the process of working with partners
and earn money from it (agencies, taxi, stores,
etc.)
Of course, any hotel can create and use its own mobile application, but nowadays, in the modern
world and in the age of global platforms, there are a lot of objective gaps in having your own local
application:
Guests will not write comments in the application of
the hotel, since everyone understands, that the hotel
can delete a lot. So the hotel will not receive the
main, that is, real online feedback about the work of
its services
The absence of 24/7 support for guests
and hotel services

39. Advantages of the global platform Hotel-Face
Free start and acceptable subscription fee
Immediate start of work and receiving
income
No need to worry about annual design and
usability update
Our analysts develop the most sophisticated
algorithms for sales and marketing to get maximum
revenue from guests
We use modern methods of collecting statistics
and its further automated analysis
Hotel-Face is not just the application, it is a
clever and flexible CRM system of new
generation
24/7 technical support
Updating modules and usability in accordance with
the newest world trends
On arrival at the hotel, the guest does not have to
download the unknown application of each
separate hotel, devote his time to studying its
functionality, the guest is used to the application
Hotel-Face and can quickly work with it
A new employee does not have to be retrained for
a new system, he used to work with Hotel-Face in
other hotels
Hospitability Academy. Your staff can always get the
freshest information about the service quality and
various algorithms in work

40. Using Hotel-Face platform
You are sure to get
More revenue
More happy clients More popularity
30х 20х
35х

41. The fastest and the most convenient platform to sell
additional hotel services
Your investments in the platform will be immediately
compensated by the gratitude of your guests
Alex Jourik
alex.jourik@hotel-face.com
skype: alex.jourik
+7903.790.00.01 (WhatsApp, Viber)