SlideShare a Scribd company logo
Platforms & Tools
A new area for the hotels...
LoungeUp app's
Example - LOUNGE UP APPLICATION = mobile hospitality solution for
guests
Interactive contact with the hotel with different apps to help guest to
feel good before – during & after his stay
Different services offered :








Concierge service
Housekeeping service
Food & Beverage
Services offered by the hotel
Booking
Messaging to communication between guests & hotel
A HUGE CHANGE FOR THE HOTEL TO BE AWARE OF THE GUESTS
FEELINGS
A HUGE CHANGE FOR THE GUEST THAT CAN MAKE WHAT HE
WANTS ANYTIME
Factors which are changing
guest service expectations




Customer
support –
precision



Good information
about the locations
of the hotel

Development of
hotel services in
one click
Applications
•

•

Cegid ( logiciel of gestion and traitement of solution) launched
a new application for mobil « Yourcegid Hôtel et restaurant » .
This application permit gestion of reservations ‘s
schedules, billing, orders ans cashing…

It shows us principals tools of gestion like occupancy…
Applications
•

•

Resasmart is a mobile application to develop hotel’s image.

This application permit to create a direct link with client of
the hotel and build loyalty to communicating about
tariffs, actualities , events of hotel…
Application
•

Sensiq communication platform which respond to the
business needs of the hotel and customer expectations

•

Unique solution of communication for customers

•

Sensiq is customizable for each brand
Objectives of an application
smartphone about hotel
•

Enhance the image of the hotel

•

Promote the services and amenities of the hotel

•

Win new customers

•

Reinforce customer satisfaction

•

Retain and manage the relationship with customers

•

Sell rooms on the mobile

•

Increase booking
04/12
FEPÙF

CREATION OF IMAGES SHOWING THE ROLE OF THE
PLATFORMS & APPLICATIONS IN HOSPITALITY INDUSTRY
Factors change service  &  business development net
Factors change service  &  business development net
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Factors change service & business development net

  • 1. Platforms & Tools A new area for the hotels...
  • 2. LoungeUp app's Example - LOUNGE UP APPLICATION = mobile hospitality solution for guests Interactive contact with the hotel with different apps to help guest to feel good before – during & after his stay Different services offered :       Concierge service Housekeeping service Food & Beverage Services offered by the hotel Booking Messaging to communication between guests & hotel A HUGE CHANGE FOR THE HOTEL TO BE AWARE OF THE GUESTS FEELINGS A HUGE CHANGE FOR THE GUEST THAT CAN MAKE WHAT HE WANTS ANYTIME
  • 3. Factors which are changing guest service expectations
  • 4.   Customer support – precision  Good information about the locations of the hotel Development of hotel services in one click
  • 5.
  • 6. Applications • • Cegid ( logiciel of gestion and traitement of solution) launched a new application for mobil « Yourcegid Hôtel et restaurant » . This application permit gestion of reservations ‘s schedules, billing, orders ans cashing… It shows us principals tools of gestion like occupancy…
  • 7. Applications • • Resasmart is a mobile application to develop hotel’s image. This application permit to create a direct link with client of the hotel and build loyalty to communicating about tariffs, actualities , events of hotel…
  • 8. Application • Sensiq communication platform which respond to the business needs of the hotel and customer expectations • Unique solution of communication for customers • Sensiq is customizable for each brand
  • 9. Objectives of an application smartphone about hotel • Enhance the image of the hotel • Promote the services and amenities of the hotel • Win new customers • Reinforce customer satisfaction • Retain and manage the relationship with customers • Sell rooms on the mobile • Increase booking
  • 10. 04/12
  • 11.
  • 12.
  • 13.
  • 14. FEPÙF CREATION OF IMAGES SHOWING THE ROLE OF THE PLATFORMS & APPLICATIONS IN HOSPITALITY INDUSTRY