This presentation discusses how the quality of logistics operations can leave a deep impact on customers and what impact it can leave on customer service. Also helps understand management about the tradeoff between service levels, related costs and their impact on the bottom line.
Logistics information systems is the combination of two disciplines: logistics and information systems. The manifestation can be two types as a course and a branch of logistics education.
Logistics management is the part of supply chain management that plans, implements, and controls the efficient, effective forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customer's requirements
Logistics information systems is the combination of two disciplines: logistics and information systems. The manifestation can be two types as a course and a branch of logistics education.
Logistics management is the part of supply chain management that plans, implements, and controls the efficient, effective forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customer's requirements
Supply Chain Management And Logistics PowerPoint Presentation SlidesSlideTeam
Download our content-ready supply chain management, and logistics PowerPoint presentation slides to showcase the complete process of goods movement from manufacturer to customer. Using this SCM PPT presentation, you can represent the flow of product, information, and finance. Talking about our logistics process flow presentation, it covers a wide range of topics, including strategic sourcing process, inventory control, logistics & IT, SCM model, project communication, supplier market assessment, planning & forecasting, SCM decision phase, performance measures, and much more. Other related topics that these templates cover are transportation management services, logistics management, procurement, distribution network, warehouse management, material flow, supply chain processes, and operations management. The strategies mentioned in this inventory management PowerPoint presentation will help you to bring high efficiency in your business, and it saves cost also. Moreover, it enables you to execute all the tasks and achieve long-term profitability smoothly. So, to fully utilize the potential benefits of logistics flow process, download our supply chain management, and logistics presentation slides right now. Accelerate your ascent with our Supply Chain Management And Logistics PowerPoint Presentation Slides.Your growth is bound to get a boost.
Supply Chain Management, Sourcing Pricing and Procurement Process ,
Presentations By Rajendran Ananda Krishnan, https://www.facebook.com/ialwaysthinkprettythings
I recently spoke at the BPO India Forum event on the topic of Workforce productivity & the role of services workforce in BPOs in driving end consumer experience. I have suggested an approach for organizations to achieve significant improvements in service delivery while keeping costs constant, thereby allowing the BPO to achieve non-linear growth.
Supply Chain Management And Logistics PowerPoint Presentation SlidesSlideTeam
Download our content-ready supply chain management, and logistics PowerPoint presentation slides to showcase the complete process of goods movement from manufacturer to customer. Using this SCM PPT presentation, you can represent the flow of product, information, and finance. Talking about our logistics process flow presentation, it covers a wide range of topics, including strategic sourcing process, inventory control, logistics & IT, SCM model, project communication, supplier market assessment, planning & forecasting, SCM decision phase, performance measures, and much more. Other related topics that these templates cover are transportation management services, logistics management, procurement, distribution network, warehouse management, material flow, supply chain processes, and operations management. The strategies mentioned in this inventory management PowerPoint presentation will help you to bring high efficiency in your business, and it saves cost also. Moreover, it enables you to execute all the tasks and achieve long-term profitability smoothly. So, to fully utilize the potential benefits of logistics flow process, download our supply chain management, and logistics presentation slides right now. Accelerate your ascent with our Supply Chain Management And Logistics PowerPoint Presentation Slides.Your growth is bound to get a boost.
Supply Chain Management, Sourcing Pricing and Procurement Process ,
Presentations By Rajendran Ananda Krishnan, https://www.facebook.com/ialwaysthinkprettythings
I recently spoke at the BPO India Forum event on the topic of Workforce productivity & the role of services workforce in BPOs in driving end consumer experience. I have suggested an approach for organizations to achieve significant improvements in service delivery while keeping costs constant, thereby allowing the BPO to achieve non-linear growth.
Profitable Customer Acquisition for Banks and Credit Unions. Traditional marketing strategies are ineffective and inefficient resulting in significant missed opportunities for Community Banks and Credit Unions. OptiRate offers a unique approach that enables Banks & Credit Unions to attract profitable customers at a fraction of their current customer acquisition costs.
Philips: Automatic Loyalty Measurement and Retention MarketingCustomerGauge
Serge Acker, Director of Philips Online Global Flagship store explains how they measure customer loyalty by automatically asking customers to rate every transaction. Using Voice Of Customer and the Net Promoter Score, they fix problems and prioritise strategic changes. He also outlines how they are moving into automating retention and word-of-mouth marketing using NPS. This presentation explains how business can build their own Loyalty "Robot" and was given at eCommerce Expo in London, Oct 20 together with Adam Dorrell of CustomerGauge, provider of the measurement system to Philips.
We wanted to share our current thinking on how you can build “robotic” systems to enhance the e-commerce customer experience. The key elements:
* automated customer surveys to understand voice-of-customer and Net Promoter® Score in real-time
* automated customer segmentation by lifetime value
* automated customer segmentation by loyalty (using Net Promoter Score)
* process to help customers needing immediate response
* clustering customer issues together for longer-term strategic fix
* close-loop monitoring of results (Net Promoter Score and other metrics)
* Responding to customers with updates on your actions
You could roll-your-own solution, but we believe CustomerGauge has all the parts you need to start this now – and we have proof points from our major e-commerce clients including Canon, Philips and Vodafone.
Webinar on the shift in measuring customer differentiation from satisfaction to engagement, where customers emotionally connect with the service organization versus simply receive service within preestablished time limits. Source of competition for companies looking to differentiate themselves on other than simply price.
Ransys Feedback Technology is a leading global provider of Enterprise Feedback Management solutions that has developed Attentive ACE® (Attentive® Customer Experience); a platform that allows organizations to reduce costs by managing all of their feedback needs using one consolidated feedback platform.
Attentive ACE® is a daily operational tool for front line mangers that improves employees’ and customers’ engagement by utilizing the voice of the customer at the right time and place. Attentive ACE® built-in coaching, recovery, and change requests workflows, which are based on aggregated front line managers’ conclusions and recommendations, drives higher customer satisfaction, loyalty and retention and leads to operational cost savings and improved revenues.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
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Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
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It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
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4. Why customer service?
Commodity nature of products
Cost sensitive customers
Cost pressures
The 3rd P of marketing
Difference between you and your competitors is
based primarily on price OR customer service
5. Service Objective
To create such a level of satisfaction with
customers that they do not feel it necessary to
consider alternative offers or suppliers.
6. What is Customer Service ?
Three main components
Pre-transaction elements
Transaction elements
Post Transaction elements
Core
Product
Delivery frequency,
reliability & consistency
Ease of contact
Features
Ease of transaction etc.
Quality
Durability etc. 6
7. Customer Service Drivers
• Order booking
• Handling
Process • Documentation
• Feedback
• Software
• Tracking
Tools • Technology
• Website
• Ownership
• Commitment
Culture • Teamwork
• Care & focus
8. Customer Service Economics
Define customer service objectives
Write a customer service policy
Remember !
Pareto’s law
Law of diminishing returns.
8
9. Customer Cost of Service
Service
Economics
0 Service Level 100%
Diminishing Returns
Graphically
Service
Sales Revenue Overkill
Service Zone
Threshold Level
0 Service Level 100%
Revenue
Cost
Profit
9
0 Service Level 100%
10. Setting Service Standards
Set your priorities right 5% {
Apply Pareto (80/20) rule to both products 15%
and customers
% Sales / Profits
View service decision as a resource
allocation issue 80%
Profits vary by customer & by product
Measure of importance should be PROFIT A B C
rather than sales or volume
20% 50% 30%
Contribution margins of each product 0 % Products / Customers 100%
SKU to be reviewed separately
20% Customers buying 20% products
Develop service policy / standards
equals 4% of all transactions
Key accounts
Which will provide:
Inventory levels
Stock point positioning 80% of 80% of total profit = 64% profit
10
11. Service Standard Examples
Requires a clear and objective understanding of customer’s
requirements and willingness to shape those expectations.
Order cycle time Delivery reliability
Stock availability Documentation quality
Order size constraints Claims procedure
Ordering convenience Order completeness
Delivery frequency Technical support
Order status information
11
12. Bottom Line Impact for customers
Lower inventory lower working capital
No headaches life is enjoyable
Timely supplies more sales / availability
Improved profitability preferred supplier
13. A Positive Feedback on Logistics
The service during my pick up was great. They were
very thorough and careful with all of our things.
While my things were in transit, your service was also
good. I received calls and emails with updates.
Also, whenever I had questions, they answered
them all to my satisfaction.
Your service during delivery was also very great.
The guys were very nice and efficient.
I can say that you certainly delivered my things on
time.
I will definitely recommend your moving services to
others, thank you!