1. Les Nickoluk
850 SMYTH ROAD, OTTAWA, ONTARIO, K1G 1P6
613-526-9003
les.nickoluk@innovapost.com; lnickoluk@hotmail.com
Profile Les Nickoluk has 19 years of experience in providing
functional support and enhancements with the IT
financial systems of the Canada Post Group of
Companies. His focus has been on consistently
providing a high level of service to the business users of
Canada Post, and he achieves this objective by carefully
learning their requirements and conscientiously adhering
to established standards and rigorous processes. Les
and his team have frequently been the recipients of
internal client satisfaction awards for service excellence.
Key Areas of
Expertise
• Analysis and resolution of functional and technical
systems issues
• Contributing to systems enhancement initiatives and
projects
• SAP configuration
• Incident and problem management
• Batch processing support
• Effective communication
Skills • Business requirements gathering and assessment
• Preparation of ROM estimates and impact
assessments
• Expectation management
• Solution conception and design
• System configuration & development
• Testing and quality assurance reviews
• Clear and concise documentation
• Incident analysis and resolution
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2. • Inter-team collaboration
Information Technology Experience
CEGEP de
Jonquiere
Jonquiere,
QC
1996 IT Technical Support
Provided multi-faceted hardware and software support of
the internal IT systems of the college, including
preparation of lab material for student courses.
Andersen
Consulting /
Accenture
Ottawa, ON
1997-2003 Application Support
Handled functional and technical troubleshooting within
the Canada Post financial enterprise environment.
Engaged and tracked high priority issues, with
responsibility for the timely documentation, escalation (if
appropriate), resolution and closure of problem tickets.
Provided 7/24 on-call support on a rotational basis.
Professional Contributions:
• Contributed to Canada Post’s Y2K system conversion
activities and projects
• Provided day-to-day support and enhancements for
the GEAC mainframe financial system
• Implemented SAP for Nortel Networks as part of a
large project team, including requirements gathering,
solution design/development, implementation and
documentation
• Supported and enhanced the SAP-FICO installation
for Canada Post since 2001 and Purolator since
2003.
Innovapost
Ottawa, ON
2003 -
Present
Application Support Team Lead
Contributed to the on-going 7/24 support of the Canada
Post / Purolator SAP ERP system and provided design
input and functional assistance to multiple enhancement
initiatives and projects in the SAP workspace.
Professional Contributions:
• Card Payment Modernization Project
• Implemented SAP-FI for Innovapost Finance as part
of a small project team
• Participated in multiple data centre conversion
projects (EDS, CGI, WIPRO), due to changes of the
Tier-1 Service Provider
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3. • Assisted with system upgrades and enhancement
projects through annual phased managed releases
since 2004
Education CEGEP DE JONQUIERE (Jonquiere, QC) 1993-1996
Technical college diploma (Honors)
Information Technology - Programming & Systems
Analysis
Professional
Qualifications
IBM Training
Assorted mainframe technical training courses
Business Presentations
SAP Training
General Ledger Accounting
Accounts Payable & Receivable
Asset Accounting
Controlling & Management Accounting
Profitability Analysis
Financial Consolidation
Data Archiving and Retrieval
ABAP Mini-Academy
Management Seminars (Shaun Hopkins)
Leadership for Technical Consultants
Creative Problem Solving and Decision Making
Effective Communication & Feedback Skills
Five Star Customer Service Excellence
Masterful Leadership and Motivation
Languages  English (fluent, spoken and written)
 French (proficient, spoken and written)
Security  Reliability Status
References and additional details are available upon request.
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