Charles J. Harkins is seeking a management or corporate position that allows him to utilize his strong customer service and management skills. He has over 15 years of experience in education, retail management, and corporate customer service and training roles. His background includes positions as an Assistant Manager at CVS, a Facilitator/Trainer at Aetna where he designed and delivered customer service training programs, and a Training Manager role where he oversaw multiple training programs. He holds a B.S. in Spanish Education from Indiana University of Pennsylvania and is fluent in Spanish.

1. Charles J. Harkins
840 Golden Gate Lane, Apt J
Birmingham, AL 35209
(205) 356-2895
carnegieguy823@gmail.com
Objective
Looking for a position which allows me to continue adding to my strong customer
service centered skills and background. I believe that my experiences in education,
retail management, and corporate customer service provide me with a unique set of
skills that will facilitate a transition into a management or corporate level position.
Work History
October 2014 to
April 2015
Assistant Manager
CVS
Irondale, AL
Responsible for opening and closing store, inventory control, cash reports,
merchandise returns, vendor deliveries and returns. Familiar with scheduling and
budgetary processes.
July 2007 to
July 2013
Facilitator/Trainer
Aetna
Pittsburgh, Pa
Responsible for the design, development, and delivery of customer service training
material for Medicare based insurance products. Training was delivered both face to
face and through long distance, interactive audio and visual connections. Position
included extensive travel to numerous customer service centers in Texas,
Pennsylvania, New Jersey, Maryland, and North Carolina.
October 2005 to
July 2007
Training Manager
Affiliated Computer Services (ACS)/ A XEROX Company
Frostburg, MD
Hired with this outsourcing company as a customer service trainer for Aetna
Medicare. Eventually became responsible for numerous training programs including
BlueCross/BlueShield of Florida, Sprint/NEXTEL, Humana, and Unclaimed Properties
of Pennsylvania.

2. February 2001 to
October 2005
Assistant Manager
WalMart
Oakland, MD
Trained in numerous aspects of retail management including budget, scheduling,
inventory control, product research, food and grocery management, photo lab
processes, front end management, etc. Worked as a pharmacy technician prior to
moving into management position.
August 1985 to
June 2001
Teacher
Public Schools
Florida, Maryland and West Virginia
Primarily designed curricula and taught Spanish to grades 8 through community
college. Taught French, government, and computers to grades 7 to 10. Designed
and implemented middle school language and cultural immersion curricula for
grades 5 through 8. Heavily involved in extracurricular activities.
First recipient of the Premio Noreste through the Embassy of Spain to study at the
Universidad de Salamanca.
Education
May 1985
Indiana University of Pennsylvania
B.S., Spanish Education
Studies included language immersion/homestay program at the Universidad de
Valladolid in Spain.