Presentation on ICT driven innovation and modernisation of public administration, the case of Moldova.Panel: eGovernance for Public Sector Innovation. Conference "Reinforcement of eGovernance in the Danube region.Ljubljana, Slovenia, February 20, 2015.

1. MOLDOVA
ICT driven innovation for
Public Administration modernization
Reinforcement of e-Governance in the Danube Region
Ljubljana, Slovenia, 2015
GOVERNMENT OF REPUBLIC OF MOLDOVA
CORNELIA AMIHALACHIOAE
Moldova e-Government Center

2. E-TRANSFORMATION – SUPERSONIC AGENDA
Governance e-Transformation:
not an island of efficiency and
innovation, but
an engine to drive, enable,
streamline other reform flows

3. MERGING THE POSITIVE “STORMS”
• Technological Modernization
• Public Service Reform
• Institutional Remapping
• Public Function Reform
• Decentralization
• Social Innovation
• Open Governance

4. Partnerships
Money
Man power
Mandate
LeadershipMoldova
Governance
e-Transformation
KEY INGREDIENTS

5. E-Transformation
E-TRANSFORMATION: INNOVATION ON BOARD

6. TIMING AND CONTEXT:
AUGUST 18, 2010: Setting up the e-
Government Center/EGC - part of
Prime Minister Office
OCT.-DEC. 2010: Defining Get vision & roadmap. Developing EGC
JUNE 2011: CIO Council is set
SEPT. 2011: Strategy for Technological Modernization of Governance
JULY 6, 2012: Setting sectorial CIO offices in line ministries
E-TRANSFORMATION: INNOVATION ON BOARD

7. Digital
Services
Information
Security
IT capacity
building
Favorable
Regulatory
Framework
Innovative
technology
Intelligent IT
investment
Data center
consolidation
Public services
reengineering
Enterprise
architecture
Cloud
Interoperability
Modern
Access
Channels
Government Technology Strategy
Government Decision nr. 710, 20.09.2011
OUR MANDATE

8. Prime Minister
National e-
Transformation
Commission
Management
Board E-Government
Center
CIO Council
Ministry
Ministry
Agency
E-GOVERNANCE INSTITUTIONAL MAP

9. Leadership starts the Journey
Man Power Delivers Change and Results
19 central PA authorities institutionalized CIO Dept/Office
>50 Coordinators or focal points for e-Transformation in CPA
>40 coordinators for Open Data in the CPA authorities
2,600 public servants trained in e-Governance
a designated secretary for public service reengineering in each CPA

10. USD 20M
BUDGET
USD 3M USD 1.4M
Whole-of-Government e-Transformation Agenda

11. Countries
International
Development
Partners
PPPs
POWER OF PARTNERSHIPS

12. E-GOV INFRASTRUCTURE FOR SMART GOVERNANCE
ELECTRONIC SERVICE
SECURITY
AND IDENTITY
ELECTRONIC
PAYMENTS
ELECTRONIC
MESSAGING
HOSTING
DELIVERY
CLIENT SUPPORT
DIGITAL
SIGNATURE
INTEROPERABILITY

13. REINVENTING THE GOVERNMENT
Customer-oriented culture in the Public Administration
Reengineer. Simplify. Unify.
Interoperability (Data has to run, not people)
Co-creation. Social Innovation

14. Digital by
Default
Framework
REINVENTING THE GOVERNMENT
Security by
design
Mobile by
default
Content
Portability
Open Data by
default
APIs
Cloud First
Shared by
default

15. G4C / G4B PUBLIC SERVICES PORTAL
www.servicii.gov.md launched in May 2012
Version 2.0 under CO-CREATION CURRENTLY
Informative component:
425 service passports
Interactive component:
access to 100 e-services
> 500,000 visits
> 300,000 visitors.

16. MOBILE DIGITAL SIGNATURE
Launched in Sept. 2012, in partnership with mobile operators. Digital signing and
time stamping. More than accessing e-services. MSign - signing of various digital
content: web forms, offline documents, images.
Mobile penetration: 129 %
Subscribers to mobile services: > 4 mln

17. AUTHENTICATION AND ACCESS CONTROL SERVICE
SECURITY & IDENTITY

18. GOVERNMENT ELECTRONIC PAYMENT PLATFORM
E-PAYMENT
Over 550,000 transactions processed
Integrated: 16 payment providers; 14 public service providers; > 40 services

19. MCloud Platform fully operable from February 14, 2013
25 public authorities migrated their digital content to the Platform
Infrastructure as Service
Platform as Service
Software as Service
CLOUD FIRST POLICY
M-CLOUD: SHARED GOVERNMENT
TECHNOLOGICAL PLATFORM

20. GOVERNMENT INTEROPERABILITY PLATFORM
MConnect - the core of Governance eTransformation Agenda
in piloting in 10 governmental organizations since July 2014

21. OPEN GOVERNMENT:
• OGP Membership since 2011
• e-Participation Portal since 2010
• 1st Public Sector Expenditures e-Database BOOST
• Open Data: Portal www.date.gov.md since April 2011, enabling
legal, institutional and technical frameworks under continuous
development and upgrade, SI and tech camps, apps, partnerships
• Law on Public Consultations and Transparency – under renewal
• Methodology for Public Consultations – under finalization
• Social Media Guide
• Open Government Coordinators
• Open Contracting – in process

22. 9 ministries piloting the Govt-wide
document management system
PAPERLESS GOVERNMENT - DRMS

23. HOW DO WE ESCALATE
• Intelligent IT Investments Framework
• Interoperability Framework
• Embedding into Public Service Reengineering Effort
• Institutional Capacity Strengthening
• Sectorial e-Transformation
• Local e-Transformation Agenda
• Maturation of Enabling Infrastructure

24. GOVERNMENT INNOVATION ON BOARD

25. CAPACITY TO DRIVE CHANGE
THE BEST FRIEND AND WORST ENEMY OF INNOVATION
IN GOVERNMENT IS THE GOVERNMENT ITSELF

26. WHAT DO WE NEED
WE NEED “CLIMBERS”
• Synchronization
• Capacity to uptake
• Agility to capitalize
• Transparency
• Political Will
• Sectorial Leadership

27. GOVERNMENT OF REPUBLIC OF MOLDOVA
Contact information: Moldova eGovernment Center
www.egov.md
E-mail: cornelia.amihalachioae@egov.md
office@egov.md
THANK YOU!