Ewing Moving & Storage Powerpoint


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  • -Employ staff of 50 people: movers, drivers, front office, quality control/field team, leadership team (executives) -Headquartered in Memphis, TN and Satellite location in Nashville, TN that is fully operational
  • Partnership w/Stevenspositionedour company to better serve our customers in every area. ISO – 9001: This certification means that they adhere to a set of internationally recognized guidelines for excellence and continuous improvement. Our partnership with Stevens has been beneficial to all of our corporate clients as well as the Department of Defense (DOD).
  • The primary asset for Ewing Moving Service is our highly talented and experienced management team
  • Global presence – not just national (talk about Grizzlies move) Moving Made Easier - Moving is much more than loading and unloading trucks; planning, coordinating, and timing are critical to the success of every move. Wherever you choose to move, let Ewing Moving Service’s friendly, professional staff handle your relocation needs—with us all of your moving needs will be met.
  • Ewing Moving Service can pack everything from a grand piano to fine china. With Ewing Moving Service, you can be confident that your valuable possessions will arrive in the same condition as when they were packed. Our movers are professionally trained packers. With over 100 years of experience, we will ensure your belongings are packed professionally and securely. If you would like to pack your own household goods, Ewing Moving Service can provide all the supplies you need: boxes, tape, and labels. Our Customer Service Representatives will even give you helpful hints on how to properly pack your belongings at no extra charge.
  • Employee Hiring:consists of hiring experienced employees with a good moving background—all employees have knowledge of the policies and procedures of the moving industry. We also perform drug screens and background checks on all movers and drivers. Ewing is a DRUG FREE workplace.
  • Ewing Moving & Storage Powerpoint

    1. 1. 4006 Air Park St.Memphis, TN 38118 (901)774-2197www.ewingmovingservice.com
    2. 2. History of our CompanyEwing Moving Service has 33 years of experience in the Relocation Industry as a worldclass moving and storage company.FACTS TMSDC Minority Business of the Year (2012) Memphis Business Quarterly-CEO of the Year (2012) Executive, Commercial & Corporate Relocation Specialist DOD Certified A+ rating with Better Business Bureau TMSDC, MMBC, NMSDC, and State of TN Diversity Vendor USA Today Quality Cup Award locally for the small business category (2001) Supporters of: The Boys & Girls Clubs of Greater Memphis &STAX Museum and Music Academy
    3. 3. Our Mission Statement Experienced and caring employees motivated toprovide professional relocation services worldwide andremain the people’s choice in the moving industry.
    4. 4. Stevens Worldwide Van Lines Ewing Moving Service became a commercial agent and partner ofStevens Worldwide Van Lines in 2005 Stevens Worldwide Van Lines was established in 1905 inSaginaw, Michigan. Stevens is now a full-service moving company with nearly 150 agentlocations throughout the United States and has a division specificallydedicated to international relocations. Stevens is ISO 9001 quality certified.Stevens’ MissionStevens is the leader in the relocation industry and sets the standards for service, quality, valueand customer commitment as well as investment and support of its employees and partners
    5. 5. ORGANIZATIONALSTRUCTURE Our organizational managementstructure is three dimensional. The company has nine positionsin addition to the President/CEOconsidered to be key: GeneralManager, General Counselor,Controller, Director of Sales andMarketing, VP of Operations,Warehouse Manager, ProjectManager, Total Quality Manager,and VP of Operations in Nashville.
    6. 6. Stevens Van Lines Training Ewing Moving Service recently attended a yearly training session at the Stevens’Headquarters in Saginaw where we learned valuable information about the Stevens’ system.
    7. 7. Our Commitment to ourCustomers Ewing has built its reputation basedon three principles:• Quality Staff• Excellent Communication• Professional Services Our movers are professionalpackers, loaders, and drivers withover 100 years of combinedexperience in the industry. We offer professional relocationservices, with each employee takingpride in pleasing our clientele
    8. 8. Our Services:Local & Long Distance Moving Global perspective We offer a complete line of third party services and autohauling Moving Made Easier 1-800-PACK-PAT – Portable storage units for storage, local orlong distance moving.
    9. 9. Our Services:Corporate Relocation Our organization coordinates moves for many corporations such as:Cigna Insurance/CartusInternational Paper/NuCompassHealthcare Corporation of America (HCA)Health Trust Purchasing Group (HPG)Peabody Hotel GroupVanderbiltBridgestone Corporation/Nashville PredatorsThe NBA’s Memphis Grizzlies Our relocation policies are tailored for the efficient transfer of goods withcomplete satisfaction at a reasonable cost. Our staff is committed to yoursatisfaction through detail oriented organization, coordination, and follow-through.
    10. 10. VALUE Special Pricing• Discounts based on anticipated volume and traffic patterns 100% Self-haul with Ewing company employees Enhanced Insurance Coverage – FREE up to 100K per shipment First Packing Debris Pickup – FREE• Boxes, packing paper, tape, etc. PO’s or Direct Billing to your Department Online tools• Online Survey for estimates• Shipment tracking through Stevens Van Lines, online order initiation & info• Online Evaluations Ambassador Services – Executive & VIP Program• Bundled relocation, moving and concierge services specifically for executives and highprofile transferees Guaranteed Pickup and Delivery with a proven track record
    11. 11. Our Services:Packing Ewing MovingService offerscompletepackingservices Want to do ityourself?We’ve got thesupplies!
    12. 12. Our Services:StorageThe company is headquartered in Memphis with an additionalfull service office in Nashville.Ewing has over 87,000 square feet of combined storage spaceand access controlled storage space in the Memphis andNashville warehouses. Short term or long term storage Available by square foot Palletized/Containerized Storage Drive in Docks Freight Forwarding FF&E (Furniture, Fixture &Equipment) Memphis Headquarters:Warehouse storage crates
    13. 13. The ProcessBaseline StandardsPrior to Move• Always complete visual survey (unless otherwise required)• Provide written estimate to customer/transferee within 48 hours of survey• Guarantee pickup and delivery dates in accordance to customer contract/transit guide• Telephone consultation w/designated National Accounts Representative• Completed Order for ServiceDuring the Move• Use only agency labor in full uniform• Utilize new boxes and packing materials• Driver contacts transferee on load day• No “tailgate” transporting of HHG’s• Confirm delivery date of SIT to destination• Delivery update within 24 hours• 24 hour emergency contact is available
    14. 14. The ProcessBaseline StandardsDuring the Move (cont.)• Use home protection kit – pads, door protection, rug runners, etc.• Work with transferee to determine delivery timeframe• Unpack & setup, clean up debris• Complete Delivery Report & All Signed DocumentsStorage• If SIT, always at Ewing Moving Service unless otherwise requested• Is permanent after 30 days at a discounted ratePost Move Wrap-up• Conduct post-move service evaluation• Audit all billing for accuracy and adherence to policy• Send final invoice within 30 days
    15. 15. The ProcessClaims Process1. Mail claim form (also available via fax,email or our website)2. Contact the transferee to describeaction. A repair firm will assessdamages or Ewing provides amonetary settlement.3. Maintain communications with therepair firm and reports status to thetransferee, documenting all work.4. Ewing Drive-way settlement: if theclaim is under $500.00, we will settlethe claim immediately.**If the claim exceeds $1,000.00, it willbe turned over to our insurancecompany.BenefitClaims for loss/damage are the topreason for transferee dissatisfaction,effecting productivity and jobsatisfaction. Should a claim occur,Ewing’s claim administration minimizesthe impact with a fast, attentiveresolution.
    16. 16. The ProcessEnsuring Quality & Customer SatisfactionQuality Assurance Audit• Our personnel frequently and randomly visits moves in progress to inspect ourperformance• Ensure use of rug runners, door jamb protection and stretch wrapCustomer Feedback Form• Web-based evaluation mailed to each relocating employee• Flexible medium, customized to capture information important to clients• Feedback helps us to identify areas of superior performance and areas requiringevaluation.
    17. 17. Ewing’sVanderbilt Pagecan be easilyaccessed throughour Website byclicking on theVanderbilt logo.
    18. 18. Our Nashville LocationOur Nashville location is now full service as of 2008!• We opened our Nashville location in 1995 as a satellite office. Since 2008, ourNashville office has been fully functional under the name Ewing Moving & Storage withour Operations Manager, Charles Lee Ewing II and his full-time staff of 8.• Our Nashville office is capable of handling any and all aspects of your relocationneeds! We also have a complete local moving and storage operation.• With combined warehouse storage space of 87,000 sq feet, Ewing Moving Service hasthe ability to expand to an additional 40,000 sq ft.
    19. 19. Five Buckets of RevenueStrategic Plan Within OurIndustry Increase Warehouse Storage through FF&E Expand Nashville Facility Increase Department of Defense Contracts Increase Use of Stevens Worldwide VanLines Agent Status Expand National/Corporate Accounts***Ewing Moving Service also has a businessplan that is modified every three (3) years.Our business plan is long term.Ewing Moving Service’s Memphis Headquarters:80,000 square feet of containerized, palletized,racked storage space.
    20. 20.  Our sales projection for FY 2012 is $ 3,276,698, an increase of 28% over2011. We believe this is achievable because of the newly generatedbusiness and expanding corporations moving to Memphis. In 2013, we willimplement strategies outlined in our business plan. SALES 2010 2011 2012(Projected)2,833,258 2,559,921 3,276,698REVENUE
    21. 21. Training Ewing Moving Service’s staff consists ofexperienced professionals that attendongoing training in areas of customerservice, customer satisfaction andindustry trends Employee hiring Professionalism is key: All Ewing MovingService employees are identified byuniforms which represent our company. Our movers are trained to review allpaperwork with the customer prior to themove.
    22. 22. WE’RE THE MEMPHISDISTRIBUTORS FORCall 1-877-729-8344Be sure to mention PROMO CODE: V0011P1S221-800-PACK-RAT is pleased to serve Ewing Moving Services clients.We work hard to make moving and storing stress free.Our moving and storage units are ideal for homeowners in transition.Promo Code:V0011P1S22
    23. 23. STORAGE• Temporary storage for de-cluttering and staging while the house is on the market• U. S Research based on real-estate agents surveys shows that home staging canreduce a listings time on the market by one third to half, and could fetch as muchas 10 - 15% more than a home not properly staged.• We deliver a lockable, weatherproof PACK-RAT unit• When the unit is packed, leave it on-site; or have us store it in our climate-controlledstorage facilitiesMOVING• Local and long-distance moving• Once your house is sold, we can return the unit, store it, or move it to your new house• Climate-controlled storage facilities for storage during your moveWHY CHOOSE 1-800-PACK-RAT?Promo Code:V0011P1S22
    24. 24. • 1-800-PACK-RAT backs its service with a 100% Customer Satisfaction Guarantee.If you are not completely satisfied we will take the necessary actions to claimyou as a satisfied customer. Guaranteed!• We have the newest fleet of containers in the industry• All storage facilities are climate controlled and have video surveillance.• Our patented lift system keeps the container and your contents level at all times• Helpful customer service and local staffCall 1-877-729-8344PROMO CODE: V0011P1S22Promo Code:V0011P1S22
    25. 25. Who We Do Business With
    26. 26. 4006 Air Park St.Memphis, TN 38118 (901)774-2197www.ewingmovingservice.comOur company provides relocation services for residentialand commercial clients throughout the continental UnitedStates and internationally.We aim to assure the quality of the customers experiencefrom the beginning to the end of the move.We stand behind every service commitment and weemploy friendly, skilled, knowledgeable people who areprofessionally committed to meeting your needs.