Linda Son Hing has over 19 years of experience as a PeopleSoft functional consultant specializing in accounts receivables and billing modules. She has worked on multiple PeopleSoft implementations and upgrades for various organizations, playing key roles in requirements gathering, configuration, testing, and go-live support. Her experience includes leading the AR/Billing implementation at UNC-Chapel Hill and backfilling on a critical short-term project at the National Academy of Sciences.

1. Linda Son Hing
Summary
PeopleSoft Functional Consultant specializing in Accounts Receivables and Billing modules with a
working knowledge of General Ledger, Contracts, Grants and Project Costing (Ver. 9.1).
Accumulated 19 years of PeopleSoft Experience as a Functional Team Lead (10 years at Ford Motor
Company and 9 years as an independent consultant)
I was recruited as the AR/Billing Lead Consultant to work on the PeopleSoft 9.1 FSCM Implementation at
the University of North Carolina (UNC), Chapel Hill. I was instrumental in getting UNC on the right track
to include the PeopleSoft Grants Suite instead of using a bolt-on/hybrid solution. My role included
providing direction to the Projects and Contracts consultant who needed functional expertise. I was an
integral part of the Implementation Team (from Discovery, through Fit Gap Analysis, Configuration
through first phase of Testing) from March 2011 – December 2012.
I completed a short assignment at the National Academy of Sciences to perform the critical role of
AR/Billing to facilitate the User Acceptance Testing and execute the Implementation Plan for a January 6,
2011 Go Live on 9.1. This was a highly stressful environment since I backfilled behind 4 previous
consultants who have left the project.
Prior to this I was an integral part of a multiple module upgrade from Rel. 7.5 to 9.0 for East Kentucky
Power Cooperative (EKPC). I recommended and implemented many business practice recommendations
in addition to implementing delivered processes to replace client’s customizations. In June 2009 I was
engaged for 14 weeks to participate in the Fit Gap Analysis and based on my analysis and
recommendations I was extended through the middle of June to help EKPC through their first month-end
close.
PeopleSoft Functional Consultant specializing in Accounts Receivables and Billing modules (Ver. 9.0).
An integral part of a Team responsible for a very successful multiple module upgrade from Rel. 8.8 to 9.0
for ITC Transmission. I implemented many business practice recommendations in addition to
implementing key delivered processes that were previously not implemented. This was more like a re-
implementation than an upgrade for Accounts Receivables and Billing.
PeopleSoft Functional Consultant/Team Leader specializing in the Accounts Receivables and Billing
modules (Ver. 8.8) for Richardson Electronics. Contracted to support a multiple module upgrade in Rel
8.8 to implement Order Management and enhance AR and Billing Functionality. Project was put on hold
after 4 months but I continued in a Process Improvement Role for Receivables and Billing for an additional
8 months.
PeopleSoft Financials Functional Consultant/Team Leader specializing in the Accounts Receivables,
Billing and General Ledger modules (Ver. 8.9). I have significant experience in Project Management,
Business/Financial Analysis and Production Support with over 30 years experience in Finance and
Accounting which includes 13 years of PeopleSoft Upgrade & Global Implementation experience. Key
responsibilities include coordinating onsite workshops with key users to facilitate Business Requirements
Gathering, Gap Analysis, System Design and Configuration, Data Conversion, Interface & Systems
integration Testing, Super User and End User Training.
I worked closely with Business Owners and Accounting Managers to successfully implement business
practice changes to minimize customizations.
Prioritized resources (technical and functional) to ensure deliverables were always met or exceeded. Played
a key role during multiple PS Upgrades - Rel 7.5 to Rel 8.0 and Rel 8.0 to 8.9 where Ford successfully
completed a "Big Bang" Upgrade of General Ledger, Receivables, Billing, Project Costing and Asset
Management modules globally with minimal disruption to the end users. I was a lead or support on 30
AR/Billing launches in 35 different countries for Ford Motor Company.
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2. Professional Experience
Independent Functional Consultant
Accounts Receivables and Billing Functional Consultant: March 2011 – September 2015
Client: University of North Carolina – Chapel Hill, NC
AR Billing Functional Team Lead – Integral part of a FSCM/HCM 9.1 module implementation
(October 2014 Implementation)
Independent Functional Consultant
Accounts Receivables and Billing Functional Consultant: November 2010 – February 2011
Client: National Academy of Sciences – Washington, DC
AR Billing Functional Team Lead supporting a multiple module implementation
Target Go Live January 2011
Independent Functional Consultant June 2009 –June 2010
Accounts Receivables and Billing Functional Consultant:
Client: East Kentucky Cooperative Power, Lexington, KY – Utility Company: Successful
upgrade from 7.5 to 9.0 where I was the functional AR and Billing Consultant and played a
support role for Expense and Procurement Card. This was like a re-implementation. I was one of a
Team of almost 20 consultants responsible for the successful upgrade of HR and FSCM modules.
- Responsible for all aspects of the project required to successfully upgrade from Release 7.5 to 9.0. This
included re-implementing many delivered processes to replace customizations that were previously
implemented by the client. I made several business practice recommendations to provide more efficient
processing and better controls .Including implementing the Project Costing to Billing Interface process
which required the use of Contracts. To fill a void on the Team, I accepted additional responsibilities in a
support role for the Expense Module Upgrade and Procurement Card Implementation I had no previous
implementation experience with these modules so I researched People Books and familiarized myself with
this new functionality and was able to support the client through the upgrade.
Independent Functional Consultant May 2008 – April 2009
Accounts Receivables and Billing Functional Consultant:
Client: ITC, Novi, MI – Utility Company in the U.S. and Canada: Upgrade from 8.8 to 9.0 where
I was the functional AR and Billing Consultant. This was like a re-implementation. I was one of a
Team of 6 consultants responsible for the successful upgrade of FSCM modules.
- Responsible for all aspects of the project required to successfully upgrade from Release 8.8 to 9.0.
This included implementing many enhancements including developing UPK Training modules for
the client.
Independent Functional Consultant Jun 2007 – May 2008
Accounts Receivables and Billing Functional Consultant:
Client: Richardson Electronics, Chicago, IL – Global Manufacturing and Distribution Company.
The Financials Upgrade was put on hold but when all the other consultants were let go, I stayed on
to do process improvements based on my analysis and recommendations.
- Responsible for gathering global business requirements and facilitating fit/gap analysis.
- Made significant process improvement recommendations to streamline functionality globally.
- Provided senior management with a proposal to help stabilize the PeopleSoft Financials
Production Environment which included implementing all related PeopleSoft patches/bundles.
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3. Ford Motor Company, MICHIGAN, U.S. Functional Team Leader 1997 – Apr 2007
Functional Team Lead on the Accounting Systems Renewal Team (FORD MOTOR COMPANY,
USA) for the global rollout and implementation of PeopleSoft Financials:
- I was selected to represent Ford of Canada on the Accounting Systems Renewal Team to
participate in the Ford Global Roll-out of PeopleSoft Financials.
Assignment Details:
Successfully implemented & launched PeopleSoft Financial Systems - (Accounts Receivables, Billing and
General Ledger modules) for the following FORD Companies / locations:
Ford North America - U.S. and Canada
Employees (including Healthcare and Vehicle Lease Programs)
Ford Europe - Germany, U.K, France, Spain, Portugal and Belgium,
Asia Pacific and Africa - Australia, New Zealand and South Africa
Premier Automotive G group – Land Rover UK, Land Rover and Jaguar U.S. and Canada
Key Responsibilities -
I. Facilitating onsite workshops to provide:
- System Overview
- Project Timeline including key milestones/deliverables
- Understanding and Expectation of Roles and Responsibilities
- Outline/Direction regarding Business Requirements Gathering
- Forum/structure for Gap Analysis and early determination of potential customizations
- High-level understanding of System Setup to enable location management to make key decisions
regarding Data Conversion and System Configuration
- Test Plan/Strategy
II: Liaison between Key Users, Accounting Managers, Business Owners, Implementation Team and
Accounting Systems Renewal Management:
- Facilitating ongoing discussions with the Team members and management
- Facilitating/troubleshooting to reach early resolution of critical issues
- Monitoring the project plan and keeping management informed of the status; highlighting issues
on the critical path requiring escalation to ensure deliverables are met on a timely basis
Detailed Activities –
• System Overview Presentations
• Gap Analysis of Country specific Business Practices
• Corporate and Statutory functional Reporting
• Balance Conversion Testing / System Interface Testing
• Synchronization of Production / Test environments
• Determining Functional Security Access requirements
• System Configuration including Cash Clearing and Payment Predictor Setup
• Executing Test Plan through the various cycles/multiple test environments
• Facilitating identification and resolution of root causes when observations are raised during testing
– primary point of contact with Oracle Global Support Center
• Monitoring final Implementation Plan which includes obtaining sign-off from business owners
with each key milestone, as determined in the Project Plan
• Training Team members, IT and Functional; Trainers who are part of the Global Training Team,
supporting the development of Training Manuals, Training Guides, Quick Reference Guides and
End User Training. Including UPK Training
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4. • Providing Production Support through the transition after implementation
Prior Experience
Ford of Canada 1978 - 1996
Assignment Details:
Many key finance positions at Ford of Canada. The highlights being Project Manager, Accounting
Supervisor, Process Improvement Coordinator; Vehicle Revenue Analyst; Labor and Overheads Analyst
for a Manufacturing Plant; Profit Analyst for Parts and Customer Service Division etc.
Detailed Responsibilities:
- Coordinated conversion from legacy General Ledger System to Ford Global Accounting System
- Coordinated conversion from Ford Global Accounting System to PS General Ledger
- Continuous Process Improvement and implemented many Accounting Process Improvement
Initiatives
- Monthly development and reporting of forecasts and actuals to Corporate
- Supporting preparation of key presentations of financial data to senior management
Ford of South Africa 1975 - 1977
Recruited as a Cost Analyst into the Ford College Graduate Program
Transferred to Ford of Canada
Assignment Details:
- Responsible for developing department budgets, forecasts and reporting of actuals.
- Monthly Account Reconciliations
- Special Projects
ERP CERTIFICATIONS
Certification in PeopleSoft Financials Implementation (PeopleSoft Training Center, USA)
• Accounts Receivable Module (Detroit, USA)
• Billing Module (Detroit, USA)
• UPK Training (self taught)
• Contracts, Expense and Procurement Card – self taught - upgrade experience
I am fully trained in Ford Business methodologies, systems and practices and the Ford Model of
Implementing PeopleSoft at Detroit, USA.
My recent consulting engagements have been with:
ELEMENT CONSULTING and MIPROCONSULTING – references will be made available
ACADEMIC BACKGROUND
Bachelor of Commerce Degree – Rhodes University, South Africa
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