Leveraging Your Security System to Impact Your Bottom line
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Guidepost Solutions, Nick Miller discusses “Leveraging your System to Operationalize your Business and Improve Processes to Impact Bottom Line” and is joined by Kurt Takahashi – AMAG, Andrew Campion – Comcast, Bret DuChateau – Northwest Mutual.
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Leveraging Your Security System to Impact Your Bottom line
- 1. Leverage Your Security System to Operationalize Your Business and Improve Processes to Impact Bottom Line
- 2. 2 Agenda Introductions What drives an organization to make an operational change? How can an organization operationalize their business to improve business processes? Case Study – Comcast Case Study – Northwestern Mutual Q&A
- 3. 3 Panelists and Subject Matter Experts: AMAG Technology President Kurt Takahashi Guidepost Solutions Regional Vice President LEED, AP, BD+C Nick Miller Comcast Senior Director of Security Andrew Campion Northwest Mutual Corporate Security Bret DuChateau
- 4. 4 Why make an operational change? Processes & Policies Multiple Systems & Complexity Regulations & Compliance ■ Manual paper processes ■ Outdated policies ■ Smaller teams Globalization & Consolidation Assessing RiskInternal Procedures ■ Multiple systems ■ Legacy systems ■ Emerging technology ■ Lots of data & complexity ■ Tighter spending ■ Lack of data coloration ■ No event tracking ■ Increase in external & internal threats
- 5. What are Possible Challenges in ALL Scenarios? 1 Access Control Video Management 2 Incident & Alarm Management 3 Asset Management Training 4 HR, AD, IDM 5 Risk Management Emergency Preparedness Physical SecurityHR, LegalRisk & ComplianceITFinance 6 7 8 9 10 User Community Technical Infrastructure Buildings / People Employees, Visitors, Contractors Increased Risk
- 6. 6 Mitigate Risk •Automate manual processes to reduce risk of errors and policy breaches.
- 7. 7 •Meet internal audit requirements to set high standards for organization •Meet government compliance regulations and save money, SOX, PCI, HIPAA and NERC/CIP, etc. •Advanced reporting Audit and Compliance Requirements
- 8. 8 Reduce Costs ●Integrate multiple data sources into a single dashboard ●Reduce headcount ●Streamline operations
- 9. 9 Getting Started – Complex Opportunities
- 10. 10 Where are the areas of improvement? • Email driven workflow • Paper records – Visitors – Keys • Cumbersome compliance reporting • High labor costs or hidden soft costs • Adding people to solve problems • Slow processes – dissatisfied users • Non enterprise systems • Disparate systems in function and location • Department silos
- 11. 11 Steps to Insure Success D • Problem • Target • Business Needs • Boundary Define • Gap • Data • Process • Baseline Measure M • Root cause • Prioritize • Inputs & Outputs Analyze A • Solutions • Scope of Work • Specifications • Implementation Improve I • Monitor • Control plan • Documentation • Sustainability • Test Environment Control C
- 12. 12 Fundamental Steps 1. Have a Vision of what you want to accomplish or processes to improve – Create your Mission Statement 2. Engage your key stakeholders and participants to identify the issues and map the data fields between systems * 3. Create a complete scope of work with software implementation documentation before engaging professional services* 4. Require an implementation schedule from vendor 5. Create or use a non-production test environment 6. Require comprehensive documentation and testing 7. Track and report your success *Hard Work
- 13. 13 Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. Comcast Corporation (NASDAQ: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Case Study - Comcast 13
- 14. 14 Business Alignment • Customer Experience • Critical Network • Innovative Products Employee Experience • Secure • Simple • Enabled Value Proposition • Manage Risk • Role Clarity • Business Partners Accountable Results • Execution • Innovation • Sustainable • Leverage Technology Our Challenge – Why Transformation? Case Study - Comcast
- 15. 15 Reset Strategy • Mature Systems • Integrated Tech • Smart Investment Align Team • Internal Skills • Embraced Integrators • Clarified Roles Gain Support • Budget • IT Partners • Enhanced Programs Our Vision – How did we Transform? Case Study - Comcast
- 16. 16 Our Results – Where are we now? ● Documented Policies and Procedures ● Simplified Operations ● Communication to Business Clarified Responsibilities ● Single Systems: PACS, VMS ● Centralized Operations: SOC ● Identity Management ● Visitor Management Leveraged Technology ● Equipped Internal Team ● Improved Relationships with Vendors ● Sustainable Operations Build Expertise Bottom Line: More effectively protected company assets, and in turn marketed security’s value proposition Case Study - Comcast
- 17. 17 ▪ For nearly 160 years, Northwestern Mutual has been helping clients plan for their financial security with confidence ▪ Recognized by FORTUNE magazine as one of the “World’s Most Admired” life insurance companies in 2016 ▪ $238.5 billion in assets. $27.9 billion in revenue. Ranked 109 on the 2015 FORTUNE 500 list. ▪ Two corporate campuses: Downtown Milwaukee, WI and Franklin, WI (suburb) www.northwesternmutual.com Case Study – Northwestern Mutual
- 18. 18 • 2.5 million square feet; 5 buildings • 3100 workforce • 1.1 million square feet; 2 buildings • 2,400 workforce • 1.2 mile walking path Milwaukee, WI Campus Franklin, WI Campus Case Study – Northwestern Mutual
- 19. 19 Major building project at the Downtown Milwaukee Campus • Looking to future state – working smarter and not harder, working agile, leveraging technology to reduce risk Overall Goals: Enterprise-wide platforms, integration opportunities, risk reduction, operational efficiency, improved business processes and resiliency. Case Study – Northwestern Mutual
- 20. 20 FR access control FR patrol tour Incident Reporting FR visitor logs Dispatch Logs LEVERAGE TECHNOLOGY MIL access control MIL patrol tour Incident Reporting MIL visitor logs Dispatch Logs LEVERAGE TECHNOLOGY Case Study – Northwestern Mutual Leverage enterprise technology to reduce manual processes, risk, and mistakes !!
- 21. 21 Documentation Standards – Before & After Current State 1 Month snapshot Alarm/Activity Log Entries (June 2016) ▪ Forced Access, Timed Access, Prop, Duress ▪ FR Control Center: 65 per day ▪ MIL Control Center: 59 per day ▪ MIL – Special Events - 193 in a month 2,921 processes total/month Future State Same Month snapshot Alarm/Activity Log Entries (June 2016) ▪ Forced Access, Timed Access, Prop, Duress ▪ FR Control Center: 10 per day ▪ MIL Control Center: 8 per day ▪ MIL – Special Event - Zero 396 processes total/month 2,525 eliminated entries = 86% reduction in number of processes Time savings of 14 hours/month Case Study – Northwestern Mutual
- 22. 22 Case Study – Northwestern Mutual From This: To This:
- 23. 23 Questions? Thank you! AMAG Technology President O: 310-518-2380, ext 270 C: 310-483-5443 Kurt.takahashi@amag.com Kurt Takahashi Guidepost Solutions Regional Vice President LEED, AP, BD+C O: 510-250-6234 C: 510-529-5416 Nmiller@guidepostsolutions.com Nick Miller Comcast Senior Director of Security O: 720-267-2021 C: 720-233-1243 Andrew_Campion@cable.comcast.com Andrew Campion Northwestern Mutual Corporate Security O: 414-661-6752 bretduchateau@northwesternmutual.com Bret DuChateau