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Marketing Your Telehealth
Services: Successful, Legal &
Ethical Online Strategies
Lesson 5
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• WHO WE ARE: We are licensed healthcare professionals, attorneys and other consultants.
• TELEHEALTH GOAL: Our goal is educational only. No warranty, guarantee, or
representation is made as to the accuracy or sufficiency of the information contained in our
training for your specific circumstance.
• YOUR PART: You are encouraged to seek practice-specific advice from your own legal,
regulatory, ethical and liability authorities before offering any telehealth services or programs
to consumers/clients/patients. Obtain all such opinions in writing, and have your informed,
trusted, local, legal counsel review those written responses for their full significance.
Disclaimer
2
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
Why are eBooks the way to go for most
professionals rather than seeking to publish
print books?
Learning Objectives
3
What are five easy strategies to write an
eBook in 3 months or less?
How much does it cost to publish an
eBook?
How do you include self-promotional material
without looking unprofessional on your
website?
1
2
3
5
4
Where can you go for free or low-cost
resources to build your products?
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
What is a reasonable price-point
for an eBook?
Learning Objectives
4
Should eBooks include a CD? How
much do CDs cost and who ships
them?
What are the legal and ethical codes that
rule such program development and
marketing?
What is a virtual book tour and how can you
get involved?
6
7
8
10
9
How do you easily create an audio
book from a Kindle version of an
eBook?
What are five easy strategies to write an
eBook in 3 months or less?
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
6
eBook Strategy #1
Write Your Own eBook
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
7
eBook Writing Strategy #1:
• Start with specialty area
• Do market analysis
• Re-purposed content
• Blog / Webinar
• Newsletter / YouTube
• Other SocIal Media
• Boil down concept
• Outline 10 chapters / 10 pages per chapter = 100
page eBook (at most)
• Write 1 page per day
• Get best domain name
• Outline Product Path
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
8
eBook Approaches
• Start with your favorite topic
• Weight loss / Eating Disorders
• Positive Facts
• Mind Games
• Nutrition
• Exercise
• Strength Training
• Cardio
• Stories
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• eBook, OR best chapter of your book
• Go for the “thud factor”
• The more the better
• Bonus: “Organize your ADD child
checklist”
• Free webinar
• Easiest is to not take live calls
• Ask for questions to be mailed in
• Continuity Program
• Up-sells
• Individual Treatment
• Master Mind Groups
• Platinum Group
• Consultation
• Supervision
Plan Ahead
9
Front End Back End
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
10
eBook Strategy #2
Transcribe a Webinar
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
11
Transcribe a Webinar
• Record a webinar
• Transcribe
• Edit transcription or ask a friend to edit
• Build in links
• Sell from website
• Email list
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
12
eBook Strategy #3
Expert Interview
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• Interview on telephone / video
• Have some one ask you questions, or you ask them questions related to your
topic
• Record
• Make it a webinar (live or recorded)
• Transcribe / PDF
• eBook Cover
• Sell from website
• Email list
Expert Interview
13
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
14
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
15
eBook Strategy #4
Hire Help
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• Hire someone, research, layout or record content for you (Fiverr, Odesk, Elance,
Guru, etc.)
• Royalty-free books, papers, articles
• YouTube Links
• Images
• Quotes
• Use as a lead generator on your newsletter subscription sign-up box (on your
website)
Hire Help
16
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
17
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
18
Keep it Simple
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
19
Use Powerful Images
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
20
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• $500 - $10k “Looking for 100 page book, here’s my budget”, then wait for bids
• Carefully review samples
• Behavioral sample
• Contract
• “Work for hire”
• You own copyright
• Get a copy of everything in WORD and PDF
Negotiating for Hired Help
21
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
22
eBook Strategy #5
Look for Contributors
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• HelpaReporter.com - want a site with some traffic
• Ebay - authors with products for sale
• https://www.mturk.com/ (Amazon Mechanical Turk)
• Answers.yahoo.com
• Clickbank - mention you in their book for cross promotion
• EzineArticles.com
• RTIROnline.com - experts pay to be interviewed
• LinkedIn - mental health or coaches
• Partner with Colleagues
Where to Find Contributors
23
Paid
Volunteers - Interns & Colleagues
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
24
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
SelfhelpMagazine
(SHM)
Cyber-Infidelity
Survey in 1998
25
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
26
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
27
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
28
Leveraging other
professional’s lists
Why are eBooks the way to go for most
professionals rather than seeking to publish print
books?
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
30
Start with Something You Have Done
(Retain Your Copyrights?)
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
31
Copyright
• Many different types
• “Compilation” copyright allows you to own the
copyrighted elements of others if:
• You have their permission
• You assemble them in a unique way
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• Anything related to primary health and disease
• Formats that deliver education and interactivity
• Pick one and stay focused - will take a while
• Products that deliver convenience
• Areas with natural “upsells”
Which Areas Have Most Potential for
Profit?
32
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
33
Conduct Keyword Searches Regularly
Many sites can help - Google Adwords is a good place to start
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
34
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
35
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• Positions you as an expert
• Gives you highest credibility
• TV Shows
• Radio
• Easy to sell
• Low resistance
• Time
• Cost
• Printing
• Fulfillment
• Agent / Publicist
• Publisher
Path #1: Writing a Book vs. eBook
36
Advantages Disadvantages
©
1994-2022
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Health
Institute,
LLC
All
Rights
Reserved.
37
Book vs. eBook
• Zero delivery costs
• No printing
• No inventory
• No shipping
• Instant access
• Can charge premium prices
• List on Amazon
How much does it cost to publish an
eBook?
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• Cost of webinar platform (FREE)
• Cost of transcribing (~150 - $200 per hour)
• Cost of layout template ($150)
• Cost of images ($2 - 10 in bulk)
• Cost of software (WORD, PDF, Camtasia, Screenflow)
Costs of Publishing
39
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
40
eBook Cover & eBook
Layout
• Not home-made
• 99designs.com
• eBook cover $5 at Fiverr.com
• Google "book layout"
• Inside chapters & headers
• $5 - $20 per page independent designers
• $.50 per page at Fiverr.com (high end)
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
41
Power of Titles, Images,
Keywords & Colors
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
42
Power of Titles, Images,
Keywords & Colors
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
43
Which would you buy?
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
44
What’s the Difference?
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
45
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
46
How do you include self-promotional material
without looking unprofessional on your website?
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• Testimonials or “What others are saying...”
• Do not solicit testimonials from clients/patients
• Be sure to include picture of person with eyes pointed inward
toward page
• Use your colleagues to review your materials and give you
short statements to post on your website (no more than 15-20
words)
Self Promotional Material
48
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
49
Press Release
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
50
Give Away Something of Value
What is a reasonable price-point for an
eBook?
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
52
Pricing Your
Front End Product
• Look at your competition
• eBook - $4.95 to $10.58
• You never know until you split test!
• Bottom Line:
• The more people you get into the front end, the
more people will buy your continuity program,
courses, consultation
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
53
Consumer Sweet Spot
• Keep costs low
• Understand and let them kick the tires
• Provide value
• Retain members over time
• Develop your reputation
Should eBooks include a CD?
How much do CDs cost, and who ships
them?
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• Two types: Music and data
• Our experience with Summit was 33% of audience purchased CDs
• Cost is under $5 each
• Upload mailing list for a bit more, and they mail them out
immediately
• Many sites offer such services
• We use: Kunaki - http://www.kunaki.com/
CDs
55
What are the legal and ethical codes
that rule such program development
and marketing?
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• Federal Trade Commission
• Tax code for online products is being discussed now
• State Business Laws
• Professionals ➔ Licensing Law
• Ethical codes issued by professional associations
• Some state professional codes mimic professional association
ethical codes
• California
Legal and Ethical Codes
57
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
58
Federal Trade
Commission (FTC)
• What is an unfair ad?
• When it is likely to cause substantial consumer
injury (physical or economic)
• It is not reasonably avoidable by consumers
themselves
• And it is not outweighed by benefits to
consumers or competition
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• Place disclosures close to the triggering claim
• When using hyperlinks to disclosures, make the link uniform and
obvious, label the type of information it leads to, and monitor click-
through rates for effectiveness
• Disclose material purchase terms on order page, near order button, as
well as in Terms & Conditions
DotCom Disclosures: FTC Business
Education/Guidance
59
To make disclosures clear and conspicuous, online
advertisers should:
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• Anecdotal evidence from consumers
• Popular press articles
• Sales materials from manufacturer
• Low return rate
• Money-back guarantee
• Methodologically sound tests, studies,
scientific research
• Based on expertise of professionals in field
• Objectively conducted by qualified
people
• Using procedures accepted as
accurate
• Yielding statistically significant results
Competent and Reliable
Scientific Evidence
60
What It Isn’t What It Is
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
61
FTC Substantiation
Standard
• Weight Loss Claims - at least 2 controlled
clinical studies on advertised product by
separate, independent researchers
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• Testimonials still must represent what consumers ''typically” will
achieve
• BUT: if they don’t, “Results not typical” disclaimer no longer suffices,
clear & conspicuous disclosure of “generally expected results” now
required, unless advertiser can prove consumers don't think the results
are typical. No FTC enforcement of this yet but cases can be expected
Revised FTC Endorsement Guides
62
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
• Disclosure of material connections between advertisers and lay (non-
expert) endorsers must be made. This now applies to bloggers
endorsing products, who also can be held liable for making false
claims, and to celebrities endorsing products in unconventional formats
(i.e., talk shows) or social media where consumer may not think
celebrity is being paid. Advertiser principally liable for failure to
disclose.
Revised FTC Endorsement Guides
(cont.)
63
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
64
Speak with an attorney familiar with laws in
your state for direction related to you and
your business
Legal Issues
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
65
• Other groups may be involved:
• Copyright
• Taxation
• Privacy
Legal Issues
What is a virtual book tour and how can
you get involved?
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
67
Virtual Book Tour (VBT)
• Virtual book tours can include book reviews,
guest posts on blogs, interviews on podcasts or
radio shows, sociaI network events, contests,
book, giveaway, and more. These tours are
sometimes called book blog tours or virtual
author tours…
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
68
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
69
How do you easily create Kindle
version of an eBook?
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
71
Kindle Book / Audio Book
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
72
Kindle Book / Audio Book
©
1994-2022
Telebehavioral
Health
Institute,
LLC
All
Rights
Reserved.
73
1. Get started with 1 marketing project (Get
something done)
2. Post it or a link to it in the private discussion
area at www.telehealth.org/training
3. Read / comment on other class participant’s
postings!
Assignments Week 5
Telehealth.org
contact@telehealth.org
619-255-2788
Keep in touch! ☺

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