Lena Davis is a phlebotomist and medical assistant with over 10 years of experience in occupational health and medical practice settings. She has skills in electronic health records, medical billing/coding, medical records management, EKG, taking vitals, phlebotomy, patient scheduling, patient education, and knowledge of HIPAA and JCAHO regulations. Her education includes certification as a phlebotomy technician, first aid/CPR certification, and medical assistant training. She is currently working as a patient service technician at LabCorp, where her responsibilities include providing excellent patient care, administrative support, and accurately collecting and processing specimens. Previous roles include working as a certified medical assistant/phlebotom

1. LENA DAVIS
733 Wood Street Roanoke Rapids, NC 27870
(252) 955-8059
lenadavis73@gmail.com
PHLEBOTOMIST/ MEDICAL ASSISTANT
Phlebotomist with experience in Occupational Health medical practice. Known for dedication to providing premium
patient care. Skills include:
— Electronic Health Records
— Medical Billing & Coding
— Medical Records Management
— EKG
— Taking Patient Vitals
— Phlebotomy
— Patient Scheduling
— Patient Education
— HIPAA & JCAHO Knowledge
Education
Phlebotomy Technician, 2011 Halifax Community College
Certified in First Aid & CPR, 2011
Certified Occupational Hearing Conservationist (COHC), 2009-Present
Certified Breath Alcohol Technician and Certified Drug Screen Collector, 2009- Present
Medical Assistant (MA), St. Augustine’s 2008
Combat Medic U.S. Army 1993, Fort Sam Houston, TX
High School Diploma, Orange High — Orange, CA 1991
Professional Experience
LabCorp — Rocky Mount, NC
Patient Service Technician for LabCorp (May 2013-Present)
Key Results:
● Provided exceptional, friendly, and compassionate patient care.
● Interacted with clinic staff to assure quality patient care and communicated effectively with LabCorp customer
to ensure customer satisfaction.
● Performed administrative support duties ( e.g. Maintained records, generated reports and communications,
maintained databases, entered data, answered phones, files) completely, accurately and within established
time frames.
● Collected and processed specimens accurately and timely according to company SOP.
Roanoke Rapids Express Care and Family Practice — Roanoke Rapids, NC
Certified Medical Assistant/ Phlebotomist, 5/2012- 5/2013

2. Served as a key member of a busy healthcare team. Assist PA and other team members in ensuring optimal patient
care. Key Results:
● Performed outpatient venipuncture demonstrated proficiency in taking patient medical histories and vital signs,
as well as in performing other various diagnostic procedures and ancillary tests (e.g., EKGs, chemistry analysis,
hematology, )
● Responsible for dictation of provider office visit notes, medical coding, as well as informing patients of lab
results and any other scheduled referral requested by provider.
● Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment. Maintained all
clinic supplies.
● Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately
put patients at ease.
ExamOne — Raleigh, NC
Contractor (February,2012-May, 2012)
Serving as a mobile phlebotomist/medical assistant Key Results:
● Perform routine venipuncture; obtain patient medical histories, vital signs and other requested services at the
direction of the insurance companies’ requests.
Radiant Systems — Roanoke Rapids, NC
Patient Service Technician for Labcorp (March 2012)
Served as a temporary employee for local family practice. Key Results:
● Performed routine venipuncture and maintained physician’s office laboratory according to regulation. Assured
the cleanliness and sanitation of patient care area and equipment.
● Interacted with clinic staff to assure quality patient care and communicated effectively with Labcorp customer
to ensure customer satisfaction.
Halifax Works — Roanoke Rapids, NC
Certified Medical Assistant/ Phlebotomist, 2008-2011
Served as a key member busy occupational healthcare team. Assisted FNP and RN team in ensuring optimal patient
care and smooth daily functioning of office. Key Results:
● Performed outpatient venipuncture demonstrated proficiency in taking patient medical histories and vital signs,
as well as in performing other various diagnostic procedures and ancillary tests (e.g., EKGs, chemistry analysis,
hematology, drug screening and breath alcohol testing)
● Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
● Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA,
CLIA and OSHA regulations.
● Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately
put patients at ease.
Boseman Insurance
Licensed Property and Casualty and Life and Health Agent, 2004-2008
Actively sold and serviced all personal and commercial lines of insurance. Provided excellent customer service.

3. ● Educated clients about the principle of indemnity and assessed their exposures and needs of insurance
products.
● Provided first line customer care to clients.
● Communicated with various departments such as claims and undewriting.
● Developed my own marketing strategies and implemented new ideas.