The different process which dominos apply for the training of their new recruits.

1. Learning ,Training and Development
Analysis on Job training of Domino’s

2. Team member
› Akanksha Tyagi
› Amit Kumar Verma
› Abhishek Kumar Singh

3. Points to be discussed
› About the company
› Job Analysis
› Purpose of Job Analysis
› Recruitment and selection Process at Dominos
› Training Method
› HR DEVELOPMENT PROGRAM

4. About company
Domino's Pizza Inc.
Type Public
Industry •Food delivery
•Franchising
•Restaurants
Founded (June 10, 1960; 57 years ago) in Michigan, US
Founders •James Monaghan
•Tom Monaghan
Headquarters Domino's Farms Office Park, Ann Arbor,
Michigan, US
Number of locations 13,811 (2017)
Area served Worldwide
Key people J. Patrick Doyle (CEO)

5. Continued..
Products •Chicken wings
•Dessert
•Pasta
•Pizza
•Submarine sandwiches
Revenue • US$ 2.47 billion (2016)
•US$ 2.21 billion (2015)
Number of employees • 260,000 (2016)
Website dominos.com

6. Values,Mission and Vision of the company
VALUES
• Treat People as you’d like to be treated
• Produce the best for less
• Set the bar high,train,never stop learning
• We are not ordinary,we are exceptional
VISION
No.1 in people
No.1 in pizza
MISSION
SELL MORE PIZZA HAVE MORE FUN!!
‘Exceptional people on a mission to be the best pizza delivery company in the world’’

7. What is job analysis
Job Analysis means a process where the company
analyses and defines the skills required to perform a
particular job in the company.

8. CONTINUED..

9. Purpose of job analysis

10. Job analysis at Domino’s

11. Recruitment and selection process at domino’s
Generally, recruitments are either taken care by the HR Department
Head or the manager.
The HR department then goes through the database of candidates it
has or it would send the requirements through Classifieds, Job portals,
etc. The requirement advertisement should mention the Job Analysis
(Job Description and Job Specification) so as to avoid attracting
unnecessary applications.
After the recruitment process is accomplished it gives way to the
selection process.
Selection process takes place after the HR department has shortlisted
from among the received applications in various departments

12. Job Analysis @Domino’s
PIZZA MAKING TRAINING
Domino's have endeavoured to establish a reputation for being a home
delivery specialist capable of delivering pizzas within 30 minutes or else
FREE to a community of loyal consumers from all our stores around the
country.
Target time
Resource needed
Key learning points
Read & practice
Skill check

13. INTRODUCTION
The training is self-paced and delivered via an online training portal as
well as practical job training and cross training that occurs in the store.
Team members receive awards badges as they achieve certain levels.
Modules Covered in the program:
Policies and Procedures
Workplace health and safety
Food safety
Customer service skills
Safe delivery and scooter safety
Pushbike safety
Security
Dough making and pizza making
Cleaning
Promotional Kits

14. PIZZA DELIVERY TRAINING
When you drive down the road:
1. Delivery troubleshooting
2. Payment at the door
3. Driver check in and drop
4. Driver check out
5. At the door

15. BOX FOLDING AND STORAGE
 Fold the lid so that the flaps go behind and over the bottom flaps.
 Ask your manager how to apply box tops.
 Store boxes by size with groups stacked on top of each other, when the manger takes inventory he or she
can quickly count the groups to figure out how many boxes are in stock.
 A box is a food contact surface like a dinner plate or pizza cuter so must be store on clean rack or shelf.
 During the shift, keep the front of the cut table stocked with pizza and side boxes.

16. ORDERING
1.Answering the phone is 1 priority
2.Telephone etiquette
3.Phone script
4.Telephone hold procedure
5.Suggestive selling
6.Takeaway customer priority and ordering
7.Takeaway payment transaction

17. OTHER TRAINING
 Personal hygiene
 Personal safety
 Chemical safety
 Total satisfaction guaranteed
 Box labelling
 Maps and delivery areas
 Using hot bags

18. HR DEVELOPMENT PROGRAM
Domino’s fast-paced global business requires support from strong HR professionals
with a broad range of experiences.
LEADERSHIP DEVELOPMENT PROGRAM
The goal of the Leadership Development Program is clear for us…we’re using it to
develop the future leaders of this company. We find bright, highly motivated students
and then give them the training and development opportunities they need to become
extraordinarily successful at Domino’s.

19. IN STORE TRAINING IN DOMINO’S
Store team members receive extensive training that prepares them for
"making, baking and taking" pizzas from Assistant manager and general
manager by conducting crew training programme.

20. Conclusion
Domino’s offers robust, accelerated on the job training or direct
instruction the earliest forms of training complemented by formal
leader ship development course
These include opportunities in :
Presentation Skill
Pizza Prep school
Interview

21. THANK YOU