Experian's Simon Martin presented at Epic's LearningNow event in partnership with Towards Maturity on 28th November 2013. Simon explained how Epic helped Experian create a solution for their cross-selling training, and how this worked so well as performance support.

1. Using learning portals
to drive performance
Simon Martin
Managing Director, Cross-Channel Marketing
Experian
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2. A global leader
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3. Our learning challenge and opportunity
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4. Approach
Project Kick-off
and Materials
Development
3/12
Draft VP and
Messaging
Foundation
Work Session
Team Meeting
3/19
Project Leads
Meeting
3/26
4/02
4/09
4/16
4/23
Executive and Stakeholder
Interviews
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Approved Final
Version
6/23
Review and
Refinement
7/23

5. Why not commission a course?
•
•
•
•
Breadth and depth knowledge needs
Different needs by person
Avoid the feeling of being on a course
Global access to SharePoint
?
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7. Data
Management
Analytics
Platforms
Expertise
Global Network
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8. The end result: Discover Experian
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9. The end result: Discover Experian
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10. Lessons learned:
Lesson 1
Lesson 2
Lesson 3
Stakeholder
engagement
Scope definition
and proof
of concept
Ongoing
engagement
plan
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11. Thank you
Simon Martin
Managing Director, Cross-Channel Marketing
Experian

12. Tips for engaging stakeholders
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13. Discussion
How can we engage managers
and stakeholders better
in performance support?
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