Putting the smart into smart phone with performance support

Putting the smart into
smart phone learning
Performance Support
Session 309

Ruth Haddon

Chief Operating Officer
Epic Learning Inc,

Moving to
Moving to
mobile

mobile

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter

We learn by
doing



We love to
talk



And to
search



On the job
support
Where do we learn
anyway?



1

2

3

Integrate

Filter

Represent

At time of need

Explicit

Whenever

Language
simplification

In the right place
Task support
Task processing

Easy to understand
Not too much

Metaphor

The 5
moments
of learning
need



5 moments of learning need
1.
2.
3.
4.
5.

Learning for the first time
Learning more
Remembering and applying
Learning when things change
Learning when things go wrong



1

2

3

Ability

Motivation

Triggers
Reminders
Sidekicks
Job aids
Support embedded
into software

Classroom courses
e-learning
Multi-device
learning
Persuasive / Social
Technologies
@epictalkUSA

@rahaddon

For all the latest news about the event follow us on twitter
@epictalk and use the hashtag

How can we
deliver
mobile
performance
support?



1. Performance support resources



What’s possible?



Types of resources

Diagnostic tools

Quick
reference

Job aids

How to guides



Types of resources

IMAGE OF THE REME
DIAGNOSTIC NEEDED
IC to send link

Quick
reference

Needs to be an
image of a
video with a
person in it

How to guides



Media types



2. Helping people find resources
support portals & structures



Custom portal – task based structures



Intranet – company wide



Supporting leaders implement change



Portal layer
gathering existing material



3. Mobile delivery
Performance support apps



Ministry of Defence
Training and mobile support



Mobile fault finding support
Vehicle mechanics



Just in time mobile job aid
SBAR



NHS pain control
Build your own mobile support



Transfer

Ensuring the
effectiveness of formal
training



Forgetting curve
Series 1
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

Propping up the forgetting
curve
Series 1
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

An
integrated
training
strategy



What does
the future
hold?



Contextual performance support

Next
appointment:
Mike

Meeting
checklist

Flights
Negotiation:
Top tips


Tin Can



Google glasses slide

Google Glass


Smart watches


In summary
Mobile Performance support
Consider
Is good
for

Support
it with

Ensuring
transfer of
training
Supporting
new learning
on the job


Timing

Flexible
resources

Portals
Integration
with existing
software

Connectivity
Tracking (or
not!)
Phone
features


Want to
know
more?



Questions


Thank you
Rhaddon@epiclearninggroup.com

@epictalkUSA

Putting the smart into smart phone with performance support

More Related Content

Similar to Putting the smart into smart phone with performance support

More from Epic

Recently uploaded

Putting the smart into smart phone with performance support