This document discusses learning innovation and the use of learning technologies. It provides examples of how different organizations have successfully used learning technologies and mobile learning to improve training outcomes. These include reducing training costs and times at Ford, improving management training at Ikea, and increasing the number of qualified radiologists in the NHS. It stresses that while the use of learning technologies is still emerging, taking a strategic approach is important given the speed of change. It also emphasizes that mobile learning in particular provides a significant opportunity to create learning and communications channels within organizations.

1. Learning Innovation
…in reality
Piers Lea
CEO

2. Summary
Learning Technology – do you use it/does it work?
Some results stories
The emergence of mobile
Some examples
How can you scale its use?
Ingredients of a strategic approach
Questions and debate

3. “Now, this complete, all-in-
one model has a thirty-nine-
tube television receiver,
equipped for both black-and-
white and color reception;
AM and FM radio; a record
player geared for 33 13 rpm,
45 rpm and 78 rpm;
automatic record changer;
the latest thing in a wire
recorder; and this large,
roomy cabinet at the bottom,
in case anything new is
invented.”

4. You?
• How many are involved in or oversee the running
training for a large organisation?
• How many of you have the support from your top
management or leadership when it comes to Learning
Innovation and Learning Technologies?
• How many of you feel they listen hard enough on this
subject?

5. CEO Survey
L&D strategy and delivery is completely
aligned with your company’s
operational strategy
Independent opinion research
among senior decision
makers at 100 of the UK’s largest
500 firms by turnover.
Conducted by:
Coleman Parkes for Capita
Agree
18%

6. Education
Experiences
Individual
Formal
10%
Relationships
20%
Experiences
70%
Internal
70/20/10
Education
Experiences
Supply Chain
& Partners
Sales &
Distribution

7. Automotive - Ford of Europe

8. Automotive - Ford of Europe
Over 24,000 sales people
registered

9. Automotive - Ford of Europe
Per capita training cost
reduced by 74%

10. Automotive - Ford of Europe
Training time reduced from
37 months to 13

11. Automotive - Ford of Europe
Average of 2.4 cars increase per
learner (21.8% increase in sales)
Control Group Sizes of 1,000 people
Across 21 European markets

12. Government - Identity and Passport Service

13. Government - Identity and Passport Service
Twice as effective as benchmarked
management and leadership
programmes*
* Knowledge Advisors – independent study

14. Government - Identity and Passport Service
Return on investment: 2:1
* Knowledge Advisors – independent study

15. Government - Identity and Passport Service
Customer satisfaction rating: 96%

16. Retail – IKEA – management training

17. Retail - IKEA
Training time compressed
by 50%

18. Retail - IKEA
€1.2m saved in first year

19. Retail - IKEA
Further Asian expansion
made possible

20. Business School - IMD
“How do you…save money on printing, contribute to
environmental sustainability, improve networking
opportunities among participants and bring cutting edge
knowledge into the classroom?”

21. Business School - IMD

22. Business School - IMD
400 iPads issued to delegates in
Summer 2010

23. Business School - IMD
iPads paid for themselves in 2 short
courses

24. Business School - IMD
Environmental benefits
500,000 sheets of paper saved at annual
summer course
= 60 trees saved*
*Research by the University of Maine, 1992, showed that 8,333 sheets of A4 paper
equated to a tree with a height of 12.2m and a diameter of 15-20cm

25. NHS - Radiology

26. NHS - Radiology
Fourfold increase in the number of
radiologists qualifying

27. NHS - Radiology
Reduction of time to competence:
16 weeks down to 7 weeks*
*Trial by: Norwich Academy of Radiology

28. NHS - Radiology
Most important benefits to the NHS:
…reduced demand on senior
clinicians time and…
…the consistent quality of learning
across the NHS

29. NHS - Radiology
“the most positive development in
medical education in 20 years.”
NHS Chief Medical Officer

30. Towards Maturity - update

31. Towards Maturity
6 longitudinal
surveys
2200
organisations

32. 22%
improvement
Time to
Competency
Towards Maturity

34. Transforming
business
through
learning
innovation
LINE

35. Using the right
channels
creatively and
technically
to deliver the
most effective
learning
LINE

38. • Survey just completed across 500 organisations
• Organisations that say they will implement mobile
learning over the next two years
76%

42. Cultural awareness iPhone

43. Cultural awareness iPhone

44. Cultural awareness iPhone

45. Outstanding Leaders
As part of British Airways’
Behaviours for Success
programme.
A blended programme
comprising a two-day workshop,
video scenarios, online and
offline activities, printed
materials, social networking,
blogs and support tools.

46. Programme summary

47. iPad framegrabs

48. iPad framegrabs

49. iPad framegrabs

50. iPad framegrabs

51. iPad framegrabs

52. iPad framegrabs

53. Public > Brand home

54. Public/staff split
Public > Vehicle page
Dealer > Home page
Dealer logged in
Public > Brand-
specific home page

55. But how?

56. Our Customers needed:
▪ Unlimited capability to build apps.
▪ Apps for iOS, Android on tablets & smartphones.
▪ A way to publish to mobile in days not weeks.
▪ To ensure that content is available to all authors.
▪ To protect their apps and also their content/IP.
▪ The ability to easily make language and localised versions.
▪ An easy way to gather usage data for ROI.
▪ Standardised navigation for simplicity.
▪ Standardised branding to support their organisations brand
▪ A partner that understands their IT mix.

57. Product Statement:
LINEstream allows you to easily
create, manage and publish
mobile content throughout your
organisation in a controlled,
secure, future-proof and scalable
way, with no programming skills
required.

58. Create app solutions that instantly streamline, inform and inspire
different areas of your operations
Create dynamic apps

59. Apply best-in-class learning expertise
Perfectly package and deliver your content with LINE’s built-in e-learning
and communications expertise - developed over 20 years of best-in-class
delivery

60. Deliver targeted knowledge
Put focussed knowledge and learning directly into the hands of your
employees when and where they need it

61. Stream content from your experts
Stream up-to-date information from your experts, archives and partner
agencies into and throughout your organisation

62. Learn to create apps in one day
Non-technical content developers can learn to create, publish and
update apps and mobile content in a day

63. Unified navigation, structure & branding
Consistency of user experience will mean your people will understand
how to use each new app straight away

64. Maintain a secure app ecosystem
Secure apps, secure communications, secure content

65. Simply integrate with existing IT systems
Wide reaching infrastructure compatibility and easy integration

66. Create simple or sophisticated apps
Easy, pre-designed, templated app creation for beginners or detailed app
content customisation for experts

67. PUBLISH
MANAGE
An end-to-end Approach
CREATE
UK
US CHINA

68. App creation in your hands

69. App creation in your hands

70. App creation in your hands

71. App creation in your hands

72. App creation in your hands

73. App creation in your hands

74. Learning Architectures /Mobile channel
Use of learning technology still in its infancy
Speed and complexity of our world means it has to be strategic

75. Slide 75
People Process
Content Technology
Business
& Culture
Creating a strategy
Learning &
Communications
Media &
Learning
Technologies
Making it Work
Measuring the
Results
The
Business
The
Business
Benefit!

76. Slide 76
Learning Architectures /Mobile channel
Use of learning technology still in its infancy
Speed and complexity of our world means it has to be strategic
Mobile learning and communications - a significant ‘kicker’
Create your own strategy and learning architecture
Within that create the mobile channel in your organisation
Recognise this covers learning and communications
Make sure you own the channel

77. Slide 77
Summary
Learning Technology – do you use it/does it work?
Some results stories
The emergence of mobile
Some examples
How can you scale its use?
Ingredients of a strategic approach
Questions and debate

78. piers.lea@line.co.uk