The document discusses achieving continuous visibility across the DevOps lifecycle. It argues that local optimizations and lack of integration between tools has led to manual processes that slow down delivery. It promotes the use of integration patterns and infrastructure to provide end-to-end visibility by connecting tools across planning, development, testing and operations. This allows for continuous flow, earlier detection of issues, and opportunities for more automation and less variance.

1. Achieving Continuous
Visibility across the
DevOps Lifecycle
MIK KERSTEN | Founder & CEO, Tasktop
@mik_kersten
CARMEN DEARDO | Nationwide Technology Director
@carmendeardo
SESSION 3268

2. AGILE OPTIMIZES THE MIDDLE OF THE VALUE STREAM
2
Wait states due to starvation of
prioritized work flow into backlogs
Wait states due to contention for
downstream environments and
manual processes
Agile DDT
Deploy & Operate
Steer Develop & Test
Water-SCRUM-Fall
SPEED
TIME
Teams waiting for work
due to “discrete”
planning processes
Delivery slowed down
by manual and high
ceremony processes
High Acceleration
during Design,
Develop and
Acceptance Testing
0

3. FOUNDATIONAL MODEL
3
DEVOPS
Business Enabling Responsiveness
Reduced Lead Time for Changes
Monitor Everything
Continuous Delivery
Automated Infrastructure
Continuous Integration
Automated Testing
Version Control Everything
PRACTICES
High Trust
Innovative
Performance Oriented
Empowered Associates
Reduce Variation
High Cooperation
CULTURE
Continuous Flow & Visibility
Lean & Agile Principles Product Centric
System Flow Amplify Feedback Loops Continuous Experimentation

4. THE HIDDEN FACTORY
4
Project
Planning
View
Development
View Release
View
Bus
Portfolio
View
Project
Metrics
Path
to
Production
Business
Needs
Production
Implementations
Release
Metrics

5. CURRENT STATE
5
Release
Planning Release
Management
(Development
&
Test)
Deployment
Automation
Custom
BSA
RP
toolsCustom
BSA
Rls
Planning
tools
Custom
Business
Release
Planning
tools
Project
&
Portfolio
Management
Custom
Release
Management
Tooling
Custom
Release
Management
Tooling
Code
Moves
Test
&
Production
Envs
Reports
&
notifications
Other
Deploy
Tools
Build
Process
Java
.NET
Mobile
• Clarity Used for Project Management and Work Requests
• Custom Release Planning Tools and spreadsheets
• Tools not Integrated – no Enterprise views
• Manual interactions which slow down the process
• No automated deployment policies
• RTC used for Agile Team Management and not integrated
• Disparate views with no model of the delivery work flow or path to production
RTC
Project
Plans
&
Work
Requests

6. THE HIDDEN FACTORY
6
Project
Planning
View
Release
View
Bus
Portfolio
View
Project
Metrics
Path
to
Production
Business
Needs
Production
Implementations
Release
Metrics
Development
View

7. EXPOSING THE FACTORY WITH DEVOPS
7
Business Needs Production
Implementations
DEVOPS
Provide
Visibility
Across
the
End
to
End
Delivery
Value
Chain
to
Expose
the
Value
Stream
and
Improve
Delivery

8. DELIVERY VALUE STREAM: HIGH LEVEL
8
BUSINESS
WORK
REQUEST
PROCESS
DEMAND
MANAGMENT
RELEASE
PLANNING
DESIGN /
DEVELOP
QUALITY
CERTIFIED
DEPLOY
INVENTORY
INITIATIVE/ DC BUILDS

9. VALUE STREAM MAP
9
BUILDS
DESIGN /
DEVELOP
QUALITY
CERTIFIED
DEPLOY
IDENTIFY AC
SCHEDULE
INTO
RELEASE
END
RELEASE
PLANNING
YES
NOOR
CREATE
PLAN
EXECUTE
PLAN
REVIEW
(PDCA)
DEPLOY TO
TEST
ENVIRONMENT
EXECUTE
TEST
APPROVED?
CERTIFIED
YES
ALL CERTS
DONE
NO
DEFECTS
YES
NO YES
NO
C N/C C C
BUSINESS

10. AGILE PROVIDES A WINDOW INTO THE FACTORY
10
Standardize “Work” input
(e.g. Business Value,
Defects, Operations)
Provide impact analysis,
Dashboard views and multi-
application continuous delivery
Provide direct, automated
control & traceability over
deployment activity.
UCR
(UrbanCode
Release)
UCD
(UrbanCode
Deploy)
RTC
(Rational
Team
Concert)
Release
Dashboard
Release
Scheduling
Deploy

11. BUSINESS
WORK SOURCE
OPERATIONAL
WORK SOURCE
DEFECTS
BUSINESS
INITIATIVE A
BUSINESS
INITIATIVE B
AC
AC AC
OPERATIONAL
INITIATIVE B
OC OC
SYSTEM RELEASE
AC
AC
OC
AC
AC
OC
SCM CI
IT / ST
/PT /
UAT
CODE
STATION
BUSINESS
VALUE
OPERATIONS
MONITORING
& FEEDBACK
TEST RESULTS /
PT / SECURITY
READY FOR
PRODUCTIONDEFECT
CONTINUOUS DELIVERY WORKFLOW

12. WHY DOES REALITY LOOKING SO DIFFERENT?
Best-­‐of-­‐breed
DevOps
&
Agile
tool
chains
are
the
norm

13. Developers Designers
DIFFERENT POINTS OF VIEW ON SOFTWARE DELIVERY
Developers
see
Designers
see
Managers
see
Managers

14. HETEROGENEITY ACROSS LINES OF BUINSESS

15. RESULT: LOCAL OPTIMIZATOINS & MANUAL PROCESSES
15

16. WE NEED A NEW KIND OF INFRASTRUCTURE
16
DEVOPS
Business Enabling Responsiveness
Reduced Lead Time for Changes
Monitor Everything
Continuous Delivery
Automated Infrastructure
Continuous Integration
Automated Testing
Version Control Everything
PRACTICES
High Trust
Innovative
Performance Oriented
Empowered Associates
Reduce Variation
High Cooperation
CULTURE
Continuous Flow & Visibility
Lean & Agile Principles Product Centric
System Flow Amplify Feedback Loops Continuous Experimentation

17. DevOps Integration
Agile ITILWaterfall / SAFe
Project Requirement User Story Defect Ticket Alert
Continuous Integration Continuous Delivery
Executives Business Analysts Project Managers Developers IT Operations Support Desk
INTEGRATION INFRASTUCTURE FOR DEVOPS

18. PATTERN LANGUAGES
18
1977 1998

19. PATTERN LANGAUGE FOR DEVOPS & AGILE INTEGRATION
19
Integration Infrastructure
Integration Patterns
Process Frameworks
Value Stream
Lifecycle Tools

20. PROCESS FRAMEWORKS: PMBOK + SAFe + DEVOPS + ITIL
20

21. Pattern Applies to Example
Defect
Unification
• Agile
development
• Waterfall development
• Separate
Dev
&
QA
teams
&
tools
Requirements
Traceability
• Agile
development
• Traditional Requirements
Management
• Traditional
Quality
Management
• Dev
and
Agile
PM
using
different
tools
Agile
Plan
Orchestration
• Traditional or
Agile
development
• Separate
PMO
organization
• Separate
Agile
Dev
and
PPM
tools
Service
Desk
Escalation
• DevOps
deployment
• Agile
or
waterfall
development
• Support
organization
separate
from
the
development
teams
Supply Chain
Integration
• In-­‐house
requirements
and
QA
mgmt
• Development
outsourcing
• QA
outsourcing
Dev QA
BA
Agile
PM
QA
QA
..
ALM
PMO
Agile
2
ITSM
Dev
QA
ITSM
Defect Ticket
Dev
Epic
QA
1
Dev
..
Dev
1
Agile
1
Rqrmnt Defect
INTEGRATION PATTERNS

22. AGILE INTEGRATION PATTERNS
22
CA Clarity
Atlassian
JIRA
HP ALM
IBM DNG
Microsoft
TFS
SLI Pattern #1: Executive Planning to Project Definition
SLI Pattern #3: Supply Chain ConnectionsSLI Pattern #2: Project Definition to Execution
SLI Pattern #4: Requirements to Test Visibility SLI Pattern #5: Defect Unification
SLIPattern#6:ResourceAllocation
IBM RTC
Service
Now

23. Investment
Theme
Business
Epics
Program
Prism Team
Prism
Features
SLI
Pattern
#2:
Resource
Allocation
Features
Business
Epics
Work
Logs
Tasks
User
Stories
Portfolio
Prism
Timesheets
Developer,
Project
Manager
Work
Logs
CC
FROM PMO TO DEVOPS

24. INTEGRATION PATTERNS
• Project
Portfolio
Management
– Time
tracking
propagation
– Agile
plan
orchestration
• Requirements
Management
– Requirement
traceability
• Enterprise
Agile
– Backlog
unification
– Build
traceability
• Development
– Build
automation
– Change
set
traceability
– Code
review
traceability
• Quality
Management
– Defect
unification
– Test
traceability
• Service
Management
– Incident
escalation
– Known
issue
propagation
– Feature
request
traceability
• Security
– Vulnerability
escalation
• Operations
– Deployment
automation
– Alert
escalation

25. CONNECTING THE VALUE STREAM
25
CA PPM
Requirements Traceability
PMBOK SAFe DevOps
Continuous Visiblity
DNG RTC HP QC uDeploy
Service
Now
Process
Frameworks
Integration
Patterns
Integration
Technologies
Value
stream
ITIL
Synchronization Linking OSLC
Web
Hooks
Defect Unification …
Lifecycle
Tools

26. VALUE STREAM FLOW
26
JIRA
HP QC ALM
Bluemix
BMC Remedy
CA CLARITY
INVESTMENT THEMES
BUSINESS EPIC
$
BUSINESS EPIC
IBM DNG/RRC
Feature
USER STORY
USER STORY
DEFECT DEFECT
TEST CASE
USER STORY
BUSINESS EPIC
Feature
Feature
BUSINESS EPIC
Feature
Feature
IBM RTC
Feature
USER STORY
USER STORY
DEFECT
DEFECT
TEST CASE
DEFECT
USER STORY
USER STORY
DEFECT
Test case
link
Test case
link
Test case link
FEATURE
INCIDENT
PROBLEM
Feature
Feature
Feature
Feature
USER STORY
USER STORY
USER STORY
USER STORY
Feature

27. DEVOPS INTEGRATION PATTERNS
27

28. PUTTING IT ALL TOGETHER
28

29. CONTINUOUS VISIBLITY

30. PATTERN LANGAUGE FOR DEVOPS & AGILE INTEGRATION
30
Integration Infrastructure
Integration Patterns
Process Frameworks
Value Stream
Lifecycle Tools

31. VISABILITY VIA REAL TIME INFORMATION
31
UrbanCode
Integration
Tasktop UrbanCode
Plug-in
Schedule
for Release
Monitor Release
Gate Environments
Orchestrate
Deployment
Automate
Deployment
PRODUCT
MANAGER
Work Request
QA
Tasktop
✔
DELIVERY OPPORTUNITIES
ENTERPRISEAND SYSTEM VIEWS
DEPENDENCIESAND IMPACTS
QUALITY, SECURITY & TEST STATUS
AUTOMATION
DEPLOYMENT STATUS
MORE AUTOMATION LESS VARIANCE
RTC UCR UCD

32. 32

33. “YOU HAVE TO THINK
HORIZONTALLY.”
32

34. “LOCAL OPTIMIZATION
IS THE ENEMY OF
LEAN DELIVERY.”
33

35. “AUTOMATION
REQUIRES PATTERNS,
PATTERNS REQUIRES
ELIMINATING VARIANCE.”
34

36. “TECHNOLOGY
IS THE FUN PART,
CULTURE
IS THE CHALLENGE.”
36

37. “HARD TO MANAGE
WHAT YOU CAN'T SEE
…OR MEASURE.”
35

38. Achieving Continuous
Visibility across the
DevOps Lifecycle
MIK KERSTEN | CEO, Tasktop
@mik_kersten
CARMEN DEARDO | Nationwide Technology Director
@carmendeardo
SESSION 3268