The document provides advice and encouragement for school principals on building relationships, communicating effectively, embracing change, and focusing on service to students, staff, and the community. It emphasizes the importance of listening to others' perspectives, addressing concerns promptly and directly, and leading through challenging times with optimism, empathy, and care for all stakeholders. Leading through relationships, clear vision and goals, responsiveness, and quality programs builds trust and confidence in the school.
You\'ve Got the Power is a very popular session delivered to frontline staff in schools and offices. It helps staff understand the key role they play in building and breaking school/district reputation and delivers five "power tools" to help them maximize their reputation-building influence.
Mastering Millennials: How to Effectively Communicate with this GenerationUrbanBound
Communication is important and incredibly significant to Millennials—especially in the workplace—and their approach to it is pretty different than what a lot of us are used to.
While it can seem overwhelming to take on a whole new approach to communication, if you dissect the reasoning behind Millennials’ preferences, the dots will all start to connect. Our SlideShare will dive into how you can accomplish this.
[For more in-depth information, check out our eBook here: http://resources.urbanbound.com/ebook-how-to-communicate-with-millennials]
Nonprofit Insights: A 360-Degree View of Corporate-Nonprofit Partnerships - P...VolunteerMatch
In September, 2013, VolunteerMatch hosted a webinar that covered the key ingredients for a successful corporate-nonprofit volunteer partnership. The session was so popular, we've brought you back for round two! In this special session dive into how nonprofits and businesses can increase both the breadth and depth of these cross-sector relationships.
Join VolunteerMatch for a special joint edition of the Nonprofit Insights and Best Practice Network webinar series, as we welcome back three experts in corporate-nonprofit partnerships who present from multiple perspectives: Nonprofit consultant Mazarine Treyz represents the small nonprofit viewpoint, Desiree Adaway of The Adaway Group provides the voice of large organizations, and Amanda Lenaghan from the Charles Schwab Foundation presents the corporate angle.
Viewers walk away with new knowledge, practical strategies and tactics, as well as concrete resources and handouts. Whether you work at a nonprofit or a corporation, this webinar will enable you to move your program to the next level through successful partnerships.
Essential Lessons for Building a Culture of Ownership, for Culture MechanicJoe Tye
This special report for subscribers of the Values Coach Culture Mechanic service summarizes some of the most important lessons we have learned about effective cultural transformation and for building a culture of ownership
You\'ve Got the Power is a very popular session delivered to frontline staff in schools and offices. It helps staff understand the key role they play in building and breaking school/district reputation and delivers five "power tools" to help them maximize their reputation-building influence.
Mastering Millennials: How to Effectively Communicate with this GenerationUrbanBound
Communication is important and incredibly significant to Millennials—especially in the workplace—and their approach to it is pretty different than what a lot of us are used to.
While it can seem overwhelming to take on a whole new approach to communication, if you dissect the reasoning behind Millennials’ preferences, the dots will all start to connect. Our SlideShare will dive into how you can accomplish this.
[For more in-depth information, check out our eBook here: http://resources.urbanbound.com/ebook-how-to-communicate-with-millennials]
Nonprofit Insights: A 360-Degree View of Corporate-Nonprofit Partnerships - P...VolunteerMatch
In September, 2013, VolunteerMatch hosted a webinar that covered the key ingredients for a successful corporate-nonprofit volunteer partnership. The session was so popular, we've brought you back for round two! In this special session dive into how nonprofits and businesses can increase both the breadth and depth of these cross-sector relationships.
Join VolunteerMatch for a special joint edition of the Nonprofit Insights and Best Practice Network webinar series, as we welcome back three experts in corporate-nonprofit partnerships who present from multiple perspectives: Nonprofit consultant Mazarine Treyz represents the small nonprofit viewpoint, Desiree Adaway of The Adaway Group provides the voice of large organizations, and Amanda Lenaghan from the Charles Schwab Foundation presents the corporate angle.
Viewers walk away with new knowledge, practical strategies and tactics, as well as concrete resources and handouts. Whether you work at a nonprofit or a corporation, this webinar will enable you to move your program to the next level through successful partnerships.
Essential Lessons for Building a Culture of Ownership, for Culture MechanicJoe Tye
This special report for subscribers of the Values Coach Culture Mechanic service summarizes some of the most important lessons we have learned about effective cultural transformation and for building a culture of ownership
For the TMD course, I had to attend 5 seminars, 2 organized by Artevelde, University of Applied Languages and 3 self-chosen seminars with topics like Investing and Sustainability.
I find Generation Theory fascinating & prepared this presentation for my colleagues. I used many sources, some of which I reference under recommended reading, all images were sources from the Internet.
Designing UX to Address Social Justice: Motivating Users to Save Lives (Ken H...UXPA International
What drives your users to take action? Learn to think in new ways about how human motivations drive user decisions no matter the context. In this 60-minute presentation, you will learn about how World Vision, a global Christian humanitarian non-profit organization, identified key motivational drivers for their most important fundraising product and applied those findings to multiple UX deliverables including personas, a major website redesign, an ecommerce redesign, and an advertising campaign. You will also learn how motivational drivers, once identified, can be used by the entire product development team to develop rich user experiences.
Equality is not a women's issue – it's a business issue. The race is on for the gender equal boardroom, a gender equal government, gender equal media coverage, gender equal workplaces, gender equal sports coverage, more gender equality in health and wealth, and more...
Gender equality is essential for HM Health Solutionsy to thrive. Here's how we're championing equality in the workplace.
Three Key Takeaways from the TechServe Alliance 2013 IT & Engineering Staffin...ClearEdge Marketing
I left the 2013 TechServe Alliance Conference with an extra pep in my step! This year marked my first TechServe Alliance Conference (here’s Leslie Vickrey’s recap of last year’s conference), although I had heard what a motivating, informational and valuable three-day event this is for years from my colleagues and clients. Keeping with the Las Vegas reputation, we did not slow down for the entire three days! Kudos to the TechServe Alliance team for orchestrating sessions that opened our minds to new ideas, confirmed thinking on others, and allowed attendees to hear from both leaders in the industry and colleagues sharing their stories.
Gender bias is holding women back in the workplace. Whether deliberate or unconscious, bias makes it harder for women to get hired and promoted and negatively impacts their day-to-day work experiences. This hurts women and makes it difficult for companies to level the playing field.
This presentation gives people the tools to address gender bias head-on.
Work style tech culture code 202106 reviewGustavo Dore
This is our company, Work Style Tech, code of conduct. If you are considering joining our company, you should take a look at it first. It also helps to guide our team in terms of values and directions. Hope most of you like it. =)
For the TMD course, I had to attend 5 seminars, 2 organized by Artevelde, University of Applied Languages and 3 self-chosen seminars with topics like Investing and Sustainability.
I find Generation Theory fascinating & prepared this presentation for my colleagues. I used many sources, some of which I reference under recommended reading, all images were sources from the Internet.
Designing UX to Address Social Justice: Motivating Users to Save Lives (Ken H...UXPA International
What drives your users to take action? Learn to think in new ways about how human motivations drive user decisions no matter the context. In this 60-minute presentation, you will learn about how World Vision, a global Christian humanitarian non-profit organization, identified key motivational drivers for their most important fundraising product and applied those findings to multiple UX deliverables including personas, a major website redesign, an ecommerce redesign, and an advertising campaign. You will also learn how motivational drivers, once identified, can be used by the entire product development team to develop rich user experiences.
Equality is not a women's issue – it's a business issue. The race is on for the gender equal boardroom, a gender equal government, gender equal media coverage, gender equal workplaces, gender equal sports coverage, more gender equality in health and wealth, and more...
Gender equality is essential for HM Health Solutionsy to thrive. Here's how we're championing equality in the workplace.
Three Key Takeaways from the TechServe Alliance 2013 IT & Engineering Staffin...ClearEdge Marketing
I left the 2013 TechServe Alliance Conference with an extra pep in my step! This year marked my first TechServe Alliance Conference (here’s Leslie Vickrey’s recap of last year’s conference), although I had heard what a motivating, informational and valuable three-day event this is for years from my colleagues and clients. Keeping with the Las Vegas reputation, we did not slow down for the entire three days! Kudos to the TechServe Alliance team for orchestrating sessions that opened our minds to new ideas, confirmed thinking on others, and allowed attendees to hear from both leaders in the industry and colleagues sharing their stories.
Gender bias is holding women back in the workplace. Whether deliberate or unconscious, bias makes it harder for women to get hired and promoted and negatively impacts their day-to-day work experiences. This hurts women and makes it difficult for companies to level the playing field.
This presentation gives people the tools to address gender bias head-on.
Work style tech culture code 202106 reviewGustavo Dore
This is our company, Work Style Tech, code of conduct. If you are considering joining our company, you should take a look at it first. It also helps to guide our team in terms of values and directions. Hope most of you like it. =)
Making Education Leadership Matter in a Kim Kardashian WorldBrianWoodland
A provocative session that inspires leaders to be the "anti-kim" by learning the 7 deadly leadership sins of the Kardashians, and understanding the lessons for education leaders
A practical workshop to help school district communicators and staff deliver school-focussed and learning-centered service, Delivered as a three-hour workshop June 28 at the NSPRA seminar in San Francisco
Quality In Action Webinar Series, monthly series hosted by Mentoring Partnership of Minnesota. January 5, 2011 - National Mentor Month, Recruit More Male Mentors, featuring Amber Troupe of Mentor Michigan and their Men in Mentoring Recruitment Toolkit.
“Putting Your District in the Spotlight” will be presented on Saturday, June 12th in San Antonio at the Texas Association of School Boards Summer Leadership Institute South in San Antonio and on June 19th at TASB SLI North in Fort Worth.
This presentation was developed for the San Felipe-Del Rio Consolidated Independent School District secretary and front office training held on August 9, 2010
Why Gen Y: Millennials outside the walls of NationwideLessing-Flynn
Gen Y and Millennials in 2014 have new challenges as they advance in the workforce along aging Baby Boomers and Gen Xers. As they move into management ranks, beating the entitlement label and growing as leaders will be crucial. Tips for managers of Gen Y included in this presentation given at the Nationwide Gen Y Associate Resource Group in November 2014.
For years, manufacturing companies have been striving towards enterprise excellence throughout their organizations utilizing the philosophy, thinking and tools of lean. There are two basic pillars of lean including continuous improvement tools, and respect for people. There has been a very strong focus on the continuous improvement tools (kaizens, value stream mapping, A3 problem solving, 5S, cells/flow, setup reduction, etc.) with very little emphasis on respect for people. Businesses struggle with understanding the skills and abilities of leadership at every level of the organization required to inspirationally lead towards excellence.
As a result of the combination of the process initiatives over the past 100 years, seven out of eight people report leaving their jobs each day feeling that they work for a company that does not care about them. People are disengaged and unenthusiastic about their work resulting in huge losses of productivity to the entire organization.
Recently, the Association for Manufacturing Excellence (AME), the premier not-for-profit organization dedicated to the journey of continuous improvement and enterprise excellence, invited Barry-Wehmiller to partner with them in addressing the challenges facing manufacturing today. Together they hope to lead the way in transforming manufacturing companies through adoption of people-centric leadership practices. Their vision is to ignite a manufacturing renaissance driven by people-centric leadership coupled with enterprise excellence.
For more information about this topic at the AME Boston 2017 Conference, visit http://bit.ly/2oHMiTh
Recruiting male mentors is one of the toughest challenges mentoring programs face in Michigan. Mentor Michigan has created a toolkit designed to provide program staff and their trained mentor recruiters with language and tips to use when making the ask. These materials take you through the steps to recruit male mentors in a variety of settings and addresses the main components of a complete recruitment message. View the Men in Mentoring Toolkit online as well at www.mentormichigan.org.
IdeaPOP! conference, May 15, 2019
University of South Carolina Division of Student Affairs and Academic Support
Featuring:
- Ann Marie Klotz, The New School
- Nathan Strong, UofSC
Held each May, IdeaPOP! is an in-house conference that examines higher education trends and issues through presentations and workshops whose content aligns with the ACPA/NASPA Professional Competency Areas for Student Affairs Practitioners
Real Commitment Breeds Success We believe in the power of a “Performance-Based” Leadership Team. That is why building a No. 1 company requires more than believing in the mission: It takes real commitment to furthering the mission through an ongoing series of actions.
One this is confirmed that if we want to progress in our career or sustain in our career, we have to identify and practice Soft Skills. Many of us confused about Soft Skills. In this presentation, we will be able to understand the 12 most important pillars of Soft Skills.
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
1. Putting the “R” in PR
Make relationships matter in your
school and community
Brian Woodland
www.peelschools.org
www.linkedin.com/in/BrianWoodland
hashtag: #leadingwoodland
2. “
“ Management deals with the
here and now. Leadership
looks beyond the present to
imagine what could be.
- Jim Clemmer, Leader's Digest
12. Oh..and also do...
• the bus schedule, the supervision schedule, the
faith accommodation request, arrange the school
council meeting, host the FI night, arrange for
FDK, get a SHSM, get the special education data
right, don’t have a budget rollover, talk to the FM
about the new doors, plan the school anniversary,
talk to the trustee, call the superintendent about
the call to the trustee, get the newsletter out,
update the website, talk to sobbing staff member,
call HR about sobbing staff member, talk to kid
who bit friend-again, call parents of biter and
bitten, prepare for Tony’s visit, update SSP....
13.
14. And in the middle of all that?
• the school council chair wants to put buying
phonics books on the agenda
•27 parents want full withdrawal from music as a
faith accommodation
•There is a parent at the front concerned about
bullying. Again.
•A community group wants to know why elders
can’t wait for grandchildren inside the school in
the winter
•A group of students are angry about lack of
recycling
•And so on and so on and so on
15. Half of preschooler parents believe their kids are above average. The
number jumps to a dazzling 72% for parents of teens.
Source: Macleans
16. “
“ Leadership and learning
are indispensable to
each other.
- JFK
17.
18.
19. • The communication department’s work is
focused on service to schools and their staff
Janet McDougald
Chair of the Board
Peel District School Board
20. By using powerful language, positive
communication style, and non-verbal
expressiveness, leaders breathe life into
a vision.
The Leadership Challenge
21.
22.
23. “
“ Changing the attitude and behaviour of
people is very, very hard to accomplish. You
can't simply give a couple of speeches or
write a new credo. If employees don't see
the key changes in what you say and do
and in your behaviours and mannerisms, it's
hard to change the culture.
- Thomas J. Neff and James M. Citrin,
You’re in Charge—Now What?
24. “
“ Leadership is
action, not position.
- Donald H. McGannon
25.
26.
27. You need to work at building relationships
to cut through the clutter, make change
happen, and build real team commitment
28.
29. “
“ Commitment unlocks the
doors of imagination, allows
vision, and gives us the ‘right
stuff’ to turn our dreams into
reality - James Womack
30. What we will do together...
• a bit about change-and us
• the basics of good PR
• Why you worry too much about
media
•Why service matters
31.
32. What we will do together...
•A bit about change—and us
33. We need a common understanding
of what “change” means…
34.
35. A bit about change—and us
• how do “we” feel about change?
• how do “they” feel about change?
• what do we do?
36.
37. How do “we” feel about change?
• yes, thank you!
• we love the challenge, the excitement
• it’s a rush!
44. Quick quiz:
What percentage of your time—and that
of the senior leaders in your district—is
devoted to creating a shared and
outwardly focussed long-term view of the
future?
The average time amongst senior
executives is around __ per cent?
45. Answer: 3%
Source: The Leadership Challenge, James Kouzes and
Barry Posner
46.
47. “
“ People don’t resist
change. They resist
being changed!
- Peter Senge
48. Top 5 barriers to change (idea-killers)
1. We’ve never done it before
2. We tried that once and it failed
3. We don’t have enough money
4. It is the wrong time of year
5. Can we talk about it more?
49.
50.
51. “
“ Change is hard because people
overestimate the value of what
they have—and underestimate
the value of what they may gain
by giving that up.
- James Belasco
52. “
“ If there is hope in the
future there is power
in the present.
- John Maxwell
55. 145,000 students: One picture of the future
Getting to the heart of the matter
• be passionate about what you believe
• be the ongoing advocate
• be willing talk the talk
• be prepared to take the high road
• use your communication prowess
•lead the conversation about learning
56.
57. “
“ Hope is the
foundational quality of
all change.
- Alfred Adam
58. If only every idea—no matter how un-
sellable—was this easy to sell to make
happen
59.
60. We believe our communication skills will
prevail, but some ideas aren’t sellable…
61.
62. There are good ways and bad ways
to make change happen...
63.
64. What we will do together...
• the basics of good PR
65.
66. Good PR starts with relationships, with
the public, one-to-one
71. “
“ Preserve and use the
human moment.
- Crazy Busy
72.
73. All they need is love...
Listen. Really, listen! I need to know
that you're hearing what I'm saying.
From my perspective, it's all about
me. So don't just follow a canned
script—show what you get by
reacting to my real needs and by
asking the right questions.
The ten demandments
74.
75.
76. The BIG picture
What public relations can’t do--NSPRA
The 90-7-3 rule
•90% of reputation is based on quality service
•7% on listening
•3% on telling
77.
78.
79. The BIG picture
It’s a simple rule to get good PR--
Always do a good job!
80.
81.
82. What we will do together...
•Why you worry too much about
media
83.
84. Phi Delta Kappa says schools with high
confidence ratings:
•have clear goals, and they communicate these goals clearly within
the school and to the community
•have high quality curriculum and extracurricular programs - they
are seen to have “extras” over and above what the “average”
school offers
•are safe and orderly
•have significant parent and community involvement
•exhibit openness, warmth and caring
•systematically do “need sensing” to find out what parents and
others in the community want from schools
•work hard at building and retaining public confidence
85.
86. Hierarchy of Effective Communications
1. One-to-one, face-to-face
2. Small group discussion/meeting
3. Speaking before a large group
4. Phone conversation
5. Handwritten, personal note
6. Typewritten, personal letter not generated by computer
7. Computer generated or word-processing-generated “personal letter”
8. Mass-produced, non-personal letter
9. Brochure or pamphlet sent out as a “direct mail” piece
10. Article in organizational newsletter, magazine, tabloid
11. News carried in popular press
12. Advertising in newspapers, radio, TV, magazines, posters
13. Other less effective forms of communication (billboards, skywriters, etc.)
87. 90-7-3
90 per cent of readers—30 seconds
7 per cent –3 minutes
3 per cent—30 minutes
99. Remember—we are actually with you at
greatest times of stress—and we won’t
mention the brushstrokes!
100. “
“ Leaders learn by leading, and they
learn best by leading in the face of
obstacles. As weather shapes
mountains, problems shape
leaders.
- Warren Bennis
101.
102. “
“ Questions wake people up. They
prompt new ideas. They show people
new places, new ways of doing things.
They help us admit that we don’t have
all the answers. They help us become
confident communicators
- Leading With
Questions
105. Don’t let the wrong words form a
barrier to getting great ideas through
in a “presentation”
106.
107.
108.
109. “Is your item for information,
dialogue or discussion...”
110. What we will do together...
•Why service matters
111. More not-so-great news
It is most often the employee's
response to negative incidents,
not the incidents themselves, that
lead to customer dissatisfaction.
112. Each customer interaction can be
either magic or tragic
How to Talk to Customers
Diane Berenbaum & Tom Larkin
113.
114. Your reputation will self-destruct in
5 seconds...
Get the first five seconds right—our genes train us to distinguish
between safe opportunities and dangerous situations—these sensing
devices are at full stretch when customers move toward a potential
service encounter.
The Buzz, David Freemantle
115. The “Gayla” rule..
• You get five minutes to impress…
Do you have them at
hello?
116.
117.
118. Yes—it is actually my department…
“Never lose a guest. Whoever receives a
complaint will own it, resolve it to the
guest’s satisfaction and record it.”
The Ritz-Carlton Basics, #13
Do you have them at
hello?
119. Quick question?
Is it fair to compare a luxury hotel chain
with an under-funded school system?
Do you have them at
hello?
120. And a quick moment of self-
reflection..
• When it comes to your PERSONAL
service…
Do you have them at
hello?
121. Would your dictionary definition of
you include words like “positive”,
“kind”, “nice", or are you…
122.
123.
124. “
“ To work in the world lovingly
means that we are defining what
we will be for—rather than
reacting to what we are against.
- Christine Baldwin
125.
126. “
“ Change the world—one conversation at
a time… It is not enough to be willing to
speak. The time has come for you to
speak. Your time of holding back, of
guarding you private thoughts, is over.
Your function in life is to make a
declarative statement.
- Susan Scott