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1. What happened? (Background, brief description of events, specific leadership actions)
What were the results? (Real or potential. Try to include both positive and negative
possibilities. Evenif the event seemed clearly good or bad, consider unintended
consequences.)
There is an issue with a not so much new member of the team, after 6 months is still having work
delays and because of this the sales team is struggling to share the right information with the
customers. When she went into the team, my team leader trained her and the previous owner of her
role, since weare working fromhome due to the pandemic a mentor was assigned so she could go
to him and ask any question. Things didn’t improve and other members of the team have been in
touch withher to offerhelp or guidance so she can be secure about the process to follow.So far,
there is not a SMART plan or anything like that to establish goals and strategies to accomplish them.
2. Why did this happen? (Consider all possible factors,including the people and the
situation)
I think there are several factors,per example: we are working from home, for some people it is
difficultto learn something online, specially if there are manufacture process involve. Our workis
veering, even when our roles are defined there are alwaysother things to coverand that might be
confusing since she has never workon something related. She has a good job attitude, but her
results aren’t. At this point there is no way to know if this is a personality trait since we cannot
measure the attribution because there is none one new at the team, there is no actual reference to
compare.
3. What class concepts are relevant to this situation? (Mention at least one conceptfrom
class and how they can be used to interpret the situation.)
I think the commitment factoris relevant, maybe she is not engaging or motivated. It might be an
issue related to the psychological factor,so her perception of the company is not the best. Wecan
not determinate if this is a personality issue because she is the only new person at the team, and we
don’t have anyone else to compare and see if the 3 factors(consensus, consistency,and
distinctiveness) are true. Lastly, it will be needed to apply some type of power to ensure there is
improvement on her results.
4. What did youlearn from this? (Broader lessons that might apply to other situations or
problems.)
I learned there are several things to consider before assuming about anyone at work,we usually
think that the weakness or lacking results are related to personality issues when maybe a training
is needed, clarify questions, explain the specific things the employee must achieve (job role), the
expectations, service level agreement. Communication is the key.It is also important that the
employees had a good perception of the company so we can reach the OCB (organizational
citizenship behavior) and we can have real commitment.

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Leadership and organizational behavior

  • 1. 1. What happened? (Background, brief description of events, specific leadership actions) What were the results? (Real or potential. Try to include both positive and negative possibilities. Evenif the event seemed clearly good or bad, consider unintended consequences.) There is an issue with a not so much new member of the team, after 6 months is still having work delays and because of this the sales team is struggling to share the right information with the customers. When she went into the team, my team leader trained her and the previous owner of her role, since weare working fromhome due to the pandemic a mentor was assigned so she could go to him and ask any question. Things didn’t improve and other members of the team have been in touch withher to offerhelp or guidance so she can be secure about the process to follow.So far, there is not a SMART plan or anything like that to establish goals and strategies to accomplish them. 2. Why did this happen? (Consider all possible factors,including the people and the situation) I think there are several factors,per example: we are working from home, for some people it is difficultto learn something online, specially if there are manufacture process involve. Our workis veering, even when our roles are defined there are alwaysother things to coverand that might be confusing since she has never workon something related. She has a good job attitude, but her results aren’t. At this point there is no way to know if this is a personality trait since we cannot measure the attribution because there is none one new at the team, there is no actual reference to compare. 3. What class concepts are relevant to this situation? (Mention at least one conceptfrom class and how they can be used to interpret the situation.) I think the commitment factoris relevant, maybe she is not engaging or motivated. It might be an issue related to the psychological factor,so her perception of the company is not the best. Wecan not determinate if this is a personality issue because she is the only new person at the team, and we don’t have anyone else to compare and see if the 3 factors(consensus, consistency,and distinctiveness) are true. Lastly, it will be needed to apply some type of power to ensure there is improvement on her results. 4. What did youlearn from this? (Broader lessons that might apply to other situations or problems.) I learned there are several things to consider before assuming about anyone at work,we usually think that the weakness or lacking results are related to personality issues when maybe a training is needed, clarify questions, explain the specific things the employee must achieve (job role), the expectations, service level agreement. Communication is the key.It is also important that the employees had a good perception of the company so we can reach the OCB (organizational citizenship behavior) and we can have real commitment.