There is an issue with a new member of the sales team who, after 6 months, is still having work delays that are impacting the team's ability to share information with customers. While the team leader and a mentor had provided training and guidance, the person's results did not improve. There is no formal plan with goals and strategies to help them succeed. This could be due to difficulties learning processes remotely during the pandemic or confusion over varying work responsibilities. Without another new team member for comparison, it is hard to determine if the issues relate to personality traits or lack of commitment. The team should establish clear expectations and accountability through a formal plan to ensure improvement.