PRESENTERS

Bob Canaway

Vice President Marketing

Megan Menesale

Product Marketing Manager
Copyright

2014 Ektron, Inc.
LEAD NURTURING
Lead nurturing is the
process of building
relationships and
focusing on leads
that are not yet
ready to buy, with
the goal of

successfully
earning their
business over time
Copyright

2014 Ektron, Inc.
NURTURED LEADS ARE BETTER
• 61% of B2B marketers send all leads directly to Sales;
only 27% of those leads will be qualified.
[MarketingSherpa]

• Only 50% of leads are qualified but not ready to
buy. [Gleanster Research]
• Lead nurturing gets 4-10 times the response rate
compared to standalone email blasts.
[DemandGen Report]
• Nurtured leads produce, on average, a 20%
increase in sales opportunities versus non-nurtured
leads. [DemandGen Report]
Copyright

2014 Ektron, Inc.
65% of B2B marketers have not established
lead nurturing. [MarketingSherpa]
Copyright

2014 Ektron, Inc.
LEAD NURTURING IS LIKE DATING???

Copyright

2014 Ektron, Inc.
CHANNELS
• Typically called “drip campaigns”
• Using products like Pardot, ExactTarget,
and Marketo
• One-to-one communication channel
• Easily controlled
• Website and digital property based
• Can help drive meaningful
“conversations” between emails
• One-to-one communication channel
• Huge opportunity

Copyright

2014 Ektron, Inc.
FOCUS ON THE BUYER’S JOURNEY
Not your process

Content
Marketing
Drives
Engagement

Copyright

2014 Ektron, Inc.
67 percent
of the
buyer’s
journey is
digital

Copyright

2014 Ektron, Inc.
LEAD NURTURE (DRIP)

Late Stage

Mid Stage
Lost

Early Stage

• Thought Leader
• Build Brand
• Low Pressure

• Industry Positioning
• Guide Evaluation
• Solution Focused ROI

• Product Focused
ROI
• Case Study

Copyright

2014 Ektron, Inc.
NURTURE EMAILS
1.
2.
3.
4.
5.
6.

Introduction to the Inbound Website
Content Roadmap Worksheet
Mobile Maturity Model
DXM Demystified
Industry Specific Case Study
Ultimate Guide to Choosing a WCM

Copyright

2014 Ektron, Inc.
TARGET THAT CONTENT
Desired
business
results

Content targeting
Copyright

2014 Ektron, Inc.
WAYS TO TARGET CONTENT
Anonymous Visitors

Known Visitors

•
•
•
•

•
•
•
•

Geo-location
Industry
Company
Device type

•

Role
Title
Customer status
Social graph

Nurture Track!

Personas
Copyright

2014 Ektron, Inc.
PERSONA MANAGEMENT
Must Have Attributes
•
Is a prospect
•
In the Healthcare
industry
Target content
“Great web experiences
in your patient portal”
webinar

Must Have Attributes
•
Is a customer
•
With X products
•
In Canada
Nice to have
•
Responded to upgrade
campaign
Target content
“Getting the most out of your
CMS” eBook

Copyright

2014 Ektron, Inc.
NURTURE PIECE 1
CURRENT SITE

NEXT EMAIL

Copyright

2014 Ektron, Inc.
NURTURE PIECE 6
CURRENT SITE

NEXT EMAIL

Copyright

2014 Ektron, Inc.
DIGITAL EXPERIENCE
MANAGEMENT
PLATFORM
E
C

O
M

MARKETING OPTIMIZATION
BLOGS &
COMMUNITIES

PERSONA
MGMT

CONTENT
TARGETING

MARKETING
AUTOMATION

SOCIAL
PUBLISHING

SEO

MV TESTING

SOCIAL

M

CONTENT MANAGEMENT

E
R

C
E

CRM

ESYNC

CLOUD
MANAGER

EDITING AND
WORKFLO W

MOBILE

SITE CREATION
AND MGMT

VISUAL
PAGE
LAYOUT

SITE SEARCH

WEB ANALYTICS
SHAREPOINT
VIDEO

Copyright

2014 Ektron, Inc.
BEST VISITOR EXPERIENCE

Copyright

2014 Ektron, Inc.
HOW TO GET STARTED
1. Start with your strategy and prioritize
2. Know your visitors (personas)
3. Build out nurture tracks & connect to
your website
4. Identify success factors and
what/how to measure
5. Start small – NO OCEAN BOIL!
6. Analyze, iterate, optimize
Copyright

2014 Ektron, Inc.
Bob Canaway

Megan Menesale

@bobcanaway
bob.canaway@ektron.com

@mmenesale
megan.menesale@ektron.com

Vice President Marketing at Ektron

Product Marketing Manager at Ektron

Copyright

2014 Ektron, Inc.

Lead Nurturing is More than Just Email

  • 1.
    PRESENTERS Bob Canaway Vice PresidentMarketing Megan Menesale Product Marketing Manager Copyright 2014 Ektron, Inc.
  • 2.
    LEAD NURTURING Lead nurturingis the process of building relationships and focusing on leads that are not yet ready to buy, with the goal of successfully earning their business over time Copyright 2014 Ektron, Inc.
  • 3.
    NURTURED LEADS AREBETTER • 61% of B2B marketers send all leads directly to Sales; only 27% of those leads will be qualified. [MarketingSherpa] • Only 50% of leads are qualified but not ready to buy. [Gleanster Research] • Lead nurturing gets 4-10 times the response rate compared to standalone email blasts. [DemandGen Report] • Nurtured leads produce, on average, a 20% increase in sales opportunities versus non-nurtured leads. [DemandGen Report] Copyright 2014 Ektron, Inc.
  • 4.
    65% of B2Bmarketers have not established lead nurturing. [MarketingSherpa] Copyright 2014 Ektron, Inc.
  • 5.
    LEAD NURTURING ISLIKE DATING??? Copyright 2014 Ektron, Inc.
  • 6.
    CHANNELS • Typically called“drip campaigns” • Using products like Pardot, ExactTarget, and Marketo • One-to-one communication channel • Easily controlled • Website and digital property based • Can help drive meaningful “conversations” between emails • One-to-one communication channel • Huge opportunity Copyright 2014 Ektron, Inc.
  • 7.
    FOCUS ON THEBUYER’S JOURNEY Not your process Content Marketing Drives Engagement Copyright 2014 Ektron, Inc.
  • 8.
    67 percent of the buyer’s journeyis digital Copyright 2014 Ektron, Inc.
  • 9.
    LEAD NURTURE (DRIP) LateStage Mid Stage Lost Early Stage • Thought Leader • Build Brand • Low Pressure • Industry Positioning • Guide Evaluation • Solution Focused ROI • Product Focused ROI • Case Study Copyright 2014 Ektron, Inc.
  • 10.
    NURTURE EMAILS 1. 2. 3. 4. 5. 6. Introduction tothe Inbound Website Content Roadmap Worksheet Mobile Maturity Model DXM Demystified Industry Specific Case Study Ultimate Guide to Choosing a WCM Copyright 2014 Ektron, Inc.
  • 11.
    TARGET THAT CONTENT Desired business results Contenttargeting Copyright 2014 Ektron, Inc.
  • 12.
    WAYS TO TARGETCONTENT Anonymous Visitors Known Visitors • • • • • • • • Geo-location Industry Company Device type • Role Title Customer status Social graph Nurture Track! Personas Copyright 2014 Ektron, Inc.
  • 13.
    PERSONA MANAGEMENT Must HaveAttributes • Is a prospect • In the Healthcare industry Target content “Great web experiences in your patient portal” webinar Must Have Attributes • Is a customer • With X products • In Canada Nice to have • Responded to upgrade campaign Target content “Getting the most out of your CMS” eBook Copyright 2014 Ektron, Inc.
  • 14.
    NURTURE PIECE 1 CURRENTSITE NEXT EMAIL Copyright 2014 Ektron, Inc.
  • 15.
    NURTURE PIECE 6 CURRENTSITE NEXT EMAIL Copyright 2014 Ektron, Inc.
  • 16.
    DIGITAL EXPERIENCE MANAGEMENT PLATFORM E C O M MARKETING OPTIMIZATION BLOGS& COMMUNITIES PERSONA MGMT CONTENT TARGETING MARKETING AUTOMATION SOCIAL PUBLISHING SEO MV TESTING SOCIAL M CONTENT MANAGEMENT E R C E CRM ESYNC CLOUD MANAGER EDITING AND WORKFLO W MOBILE SITE CREATION AND MGMT VISUAL PAGE LAYOUT SITE SEARCH WEB ANALYTICS SHAREPOINT VIDEO Copyright 2014 Ektron, Inc.
  • 17.
  • 18.
    HOW TO GETSTARTED 1. Start with your strategy and prioritize 2. Know your visitors (personas) 3. Build out nurture tracks & connect to your website 4. Identify success factors and what/how to measure 5. Start small – NO OCEAN BOIL! 6. Analyze, iterate, optimize Copyright 2014 Ektron, Inc.
  • 19.
    Bob Canaway Megan Menesale @bobcanaway bob.canaway@ektron.com @mmenesale megan.menesale@ektron.com VicePresident Marketing at Ektron Product Marketing Manager at Ektron Copyright 2014 Ektron, Inc.

Editor's Notes

  • #7 megan
  • #13 Show targeting with personas
  • #17 Ektron’s core product is the Web Content Management System that provides everything you need to create and manage your website. From powerful content editing, visual page layout, mobile, search, cloud deployment and much more you have a powerful toolset used by almost 4000 organizations around the world. Ektron Marketing Optimization delivers powerful, easy to use tools for creating and managing personas, targeting content, optimizing content for search engines, a/b and multivariate testing, along with the ability to create blogs and social communities, and publish information across social channels. You can easily connect the CMS and Marketing Optimation offerings to analytics, marketing automation, crm, sharepoint and other systems, so you can use the best tools for the job. Plus you have the freedom and flexibility to change systems easily without the need for complex coding for API integrations. And the Ektron Ecommerce accelerator helps you provide shoppers with a convenient way to purchase your products and easily collect online payments
  • #18 Using personas and content targeting on our website has saved my digital marketing life! We have increased our website visitor to lead conversion by 50% over the last 9 months a increased our SEO rankings by providing more relevant content to our visitors (thus increasing time on our site)
  • #20 And with that, I know it was a lot of information –Here is my contact information – I want to thank you all so much for coming! are there any questions?? Ellucian and ektron examplesCourse catalogPrince georges community collegeHudson community collegeRecruiterSoutheast.eduResponsive experience- ccu.edu – colorado christian