Kendal Shoobridge, a marketing manager with 20 years of experience, presented a 4 step process for understanding search engines and Google. The presentation covered choosing keywords, calls to action, content marketing, case studies of Exa clients like Diadora and Pack & Send, and concluded by offering a free digital strategy consultation. The key points were understanding search engine ranking, using targeted keywords to attract relevant leads, having clear calls to action, and content marketing to generate lead forms.