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Lauren Heldt Resume
- 1. Lauren Rose Heldt 2150W. Alameda Rd. #1296 (602) 459-6168 Phoenix, AZ 85085 lauren.r.heldt@gmail.com CAREER SUMMARY Customer service professional with nine years’ experience in a face-to-face sales industry. Confident in suggesting products for customers based on needs and wants. Communication major who excels in building relationships through in-person and over the phone interactions EDUCATION Arizona State University, Tempe, AZ Bachelor of Science, Communication Summa Cum Laude Cumulative GPA: 3.9 December 2014 Paradise Valley Community College, Phoenix, AZ Associate of Arts With Highest Distinction Cumulative GPA: 4.0 December 2011 AWARDS Dean’s List, Arizona State University 2012-2014 For exemplary academic performance, achieving a 3. 5 GPA or higher Maricopa Alliance Scholarship 2012-2014 Awarded for academic achievement SKILLS  Excellent written and oral communication skills  Ability to adapt quickly to new situations  Strong organizational and time management skills  Self-motivated, responsible and enthusiastic  Excels at multitasking and attention to detail  Exceptional at anticipating, and providing high quality services to customers  Computer skills, including MS Office applications, email, online navigation EMPLOYMENT EXPERIENC E Zipps Sports Grill, Scottsdale, AZ Bartender, Server & Trainer Responsible for sales, customer service, and teamwork; multi-tasking in high pressure situations; communicating effectively with the public; training new employees. 2013 – Present Mimi’s Café, Phoenix, AZ Hostess, Server Responsible for fostering a welcoming environment, accuracy of orders, time management, and taking care of guest’s needs. 2007 - 2013