1. 1387 Ranchland Rd
Mayfield Heights, Ohio
44124
Cell Phone: 440-382-3255
Email: chris.longstreet@gmail.com
ChrisLongstreet
Experience 2013-Present OverDrive Inc. Cleveland, OH
Iteration/ResourceMobileDevelopmentManager
• Agile Scrum mobile development management, through an iterative
release approach on the following platforms:
o iOS
o Android
o Windows Mobile and Desktop
• Agile Scrum Browser-based development management for company site
focusing on:
o Content Discovery and Search
o Conversion
o User accounts
o UI/UX
• Technology Strategy – worked closely with both development and product
owners to determine company direction of products and supporting
infrastructure.
• Product/Project Management including working with teams to define
approach UI/UX and direction of both mobile and browser based products.
o App store performance evaluation reporting on all products
o Defining timelines and managing deliverables
• Resource Management :
o Managing 9-10 developers across various projects, focus includes
delivery, career development, performance reviews and
evaluations
o Interviewing and hiring new talent
• Quality Assurance Support
o Testing and verification of all releases
o Bug reporting and limited unit testing
2007-2013 Rosetta Cleveland, OH
ProjectManager/BusinessAnalysisandOperationsManager
• Development life-cycle project management for marketing solutions
• Specific Project Management leveraging :
o Microsoft SharePoint, WebSphere Commerce and custom
applications.
o Managing to tight deadlines and ensuring project deliverables
are completed on time and on budget
o Agile iterative development management
o Collecting and managing work breakdown structures and
estimates
o Tracking project progress, hours, employee burn rate and scope
o Managing User Experience/User Design team for redesign
deliverables
• Business Analysis including wireframe design, providing both
functional/non-functional requirements, change requests and training
documentation
2. • Providing training and mentoring to both internal and external clients
through written training documentation and presenting
• Management of day to day operations for technical development teams
including performance metrics, staffing, process development and
workflow
• Quality Assurance Testing including management of script execution,
tracking and analysis
• Technical process implementation for clients including configuration
management, server and desktop support
1997–2007 Progressive Insurance Co. Mayfield Heights, OH
EnterpriseTechnology: HelpDeskManager/Specialist/Distributed Server
• Day to day operation and management of a technical help desk
• Managing projects for department metrics and performance, workflow,
web design, and help desk best practices
• Maintaining and developing process and procedures for a technical
support environment, including new application rollouts and legacy
support
• Hiring and career development of an average of 15 direct reports at any
given time
• Involved daily with knowledge, change, and problem management within
a large infrastructure environment
• Presentation, training, and meeting facilitation to all levels of staff
• Distributed server support in a Windows 2000/2003 environment
including Active Directory, DNS, and DHCP management
• Web internet/intranet support including monitoring and code elevation
Education 2005-2009 The University of Phoenix Independence, OH
• B.A., Business Management
2001-2002 Lakeland Community College Kirtland, OH
• Continuing Education
1990-1994 United States Navy Various Locations
• Focus: Cryptologic Technician – specializing in satellite communications
and mainframe operations. Rank: Petty Officer Second Class
Key Skills Communication - Deals with internal and external customers at all levels to
ensure successful communication via active listening and probing questions.
Problem solving - Resolves in-depth queries in a methodical manner
independently and with internal and external business partners to find
appropriate resolutions, efficiencies and high level of quality.
Team Player - Enjoys sharing knowledge and encouraging development of
others to achieve specific team goals.
Planning and organizing - Refined planning and organizational skills that balance
work, team support and ad-hoc responsibilities in a timely and professional
manner.
Project knowledge - Experience in preparing and analyzing scope, resources and
