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Digital Discounted:
Why Mobile Strategy for Outlet Malls is
Outdated
Megan McDonald
41% vs.
http://www.consumerreports.org/cro/magazine/2014/12/the-inside-dope-about-outlet-malls/index.htm
Consumer Spend at
Outlet Centers
Consumer Spend at
New Malls
Fashion Outlets of Chicago
Outlet Centers
Traditional Mall
Digital and
E-commerce
The New Retail
Landscape
• Established 1981 by Stanley K Tanger
• 47 Outlet Malls in 24 States and Canada
• Second largest Outlet Center Developer
• $427,000,000 in Revenue
http://www.tangeroutlet.com/company/history.aspx
• Fashion forward blog with
latest seasonal trends
• Similar content to splash
page
• Separate redirected site
• Interactive images of
fashion products showing the
brand of the product
Take-Aways
• Integrate interactive and
shoppable images into the
digital experience
• Create a more cohesive
connection between the blog
and splash page
• Digital Coupon
book for easy
reference
• Favorited
location for
easy to find
contact
information and
directories
• Car locater
• Heavily
dependent on
Wifi
• Style Share: A
missed
opportunity to
engage consumers
• Opportunity for
retail environments
to incorporate
digital and mobile
into the experience
• Must add value to the
retail experience
• Ipad station not
being used often
• Limited in features
and value-added
experience
• Each social platform
required log in to
interact with the
brand
Mobile and physical environments must not
be mutually exclusive
Mobile for the sake of mobile is a waste of
money
Recommendations
• Integrate the Fashion Blog into a shoppable
splash page
• Increase WiFi beacons within Outlet Centers
• Learn how consumers shop the center to provide
relevant content on tablets
• Use mobile app to leverage more targeted
content
• Create a social sharing space that give
Thank You

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Tanger Outlets_McDonald Presentation

  • 1. Digital Discounted: Why Mobile Strategy for Outlet Malls is Outdated Megan McDonald
  • 4. Outlet Centers Traditional Mall Digital and E-commerce The New Retail Landscape
  • 5. • Established 1981 by Stanley K Tanger • 47 Outlet Malls in 24 States and Canada • Second largest Outlet Center Developer • $427,000,000 in Revenue http://www.tangeroutlet.com/company/history.aspx
  • 6.
  • 7. • Fashion forward blog with latest seasonal trends • Similar content to splash page • Separate redirected site • Interactive images of fashion products showing the brand of the product Take-Aways • Integrate interactive and shoppable images into the digital experience • Create a more cohesive connection between the blog and splash page
  • 8. • Digital Coupon book for easy reference • Favorited location for easy to find contact information and directories • Car locater • Heavily dependent on Wifi • Style Share: A missed opportunity to engage consumers
  • 9. • Opportunity for retail environments to incorporate digital and mobile into the experience • Must add value to the retail experience • Ipad station not being used often • Limited in features and value-added experience • Each social platform required log in to interact with the brand
  • 10. Mobile and physical environments must not be mutually exclusive Mobile for the sake of mobile is a waste of money Recommendations • Integrate the Fashion Blog into a shoppable splash page • Increase WiFi beacons within Outlet Centers • Learn how consumers shop the center to provide relevant content on tablets • Use mobile app to leverage more targeted content • Create a social sharing space that give

Editor's Notes

  1. From 2006 through 2012, the amount American shoppers spent at outlet centers grew 41 percent, vs. 9 percent for traditional malls. By the end of this year, 50 new outlet centers will have been built since 2006; only three new retail malls have opened in the past eight years.