This role is for a lead Demand Manager in the IT organization at Southern California Edison, a utility company. The manager will be responsible for collecting business demands, prioritizing projects, and ensuring IT investments align with company strategies. Key responsibilities include receiving and prioritizing demands, identifying conflicts, and employing project management tools to ensure delivery and meet targets. The ideal candidate will have 4+ years of experience in demand management, business process improvement, or project management.

1. Sr. Technology Demand Manager
LIFE. POWERED BY YOU.
Are you looking to make a difference in your career? We’re working on smarter grids, cleaner energy and
tools to help people manage energy more efficiently.
About IT:
The role of IT goes beyond the traditional Information Technology “service provider.” Many of the
innovative ideas and projects that shape the company’s future and move SCE forward are dependent on
technology. IT employees are at the heart of these projects, collaborating, designing and executing
technology solutions that are transforming our industry.
Position Overview:
The exciting role resides in the Business Integration & Delivery (BID) division within Southern California
Edison (SCE)’s Information Technology organization. The successful candidate will be a lead Demand
Manager for Customer Service systems. The successful candidate will lead the collection of business
demand, prioritization and governance activities of the portfolio and ensure the IT investments are in line
with company strategies & operating plans and are implemented to achieve the desired outcomes.
He/she will serve as a liaison between IT resource and capacity owners, Business process owners,
Application Owners, Project Managers and cross-functional demand management groups for all resource
demand and capacity needs. Evaluates and monitors the success of technology initiatives and tools on a
regular basis and proactively engages with business unit and internal stakeholders in driving
improvements.
Essential job functions include:
Receive and prioritize demand (internal & business) and ensure that initiatives are appropriately
reviewed by the relevant governance bodies.
Identify demand conflicts, recommending escalation when appropriate for resolution, and for
balancing the requests for new work with the current workload.
Employs program and project management disciplines and tools to ensure delivery on
commitments, quality, responsiveness, reliability, service and deployment targets are met.
Assesses the initiatives for their risk and return and assists with the quality review and
quantification of business value and business case of an initiative, working with Finance partners
as appropriate.
Leads identified optimization, compliance and continuous improvement initiatives in support of
client business needs and in conjunction with IT objectives.
Leads cross-functional teams in developing technology and strategic roadmaps as part of the
planning and budgeting activities for the portfolio.
Champions project management disciplines and provides the processes, structures, and tools for
individual project management and program management across the organization.
Utilizes appropriate metrics and analytical tools; creating sustainable reporting capabilities.
Leads the regulatory filing process (for example General Rate Case) to justify project requests to
the California Public utilities Commission (CPUC) Energy Division, and others.
Develop annual budget recommendations including resource plan, funding strategy, high-level
project plans, and project list by categories.
Provide functional leadership to a cross-functional team to ensure identification of all portfolio
demand and report on the trends and status of the collective portfolio.

2. Represents the department in cross-IT or company functional groups and collaborates with other
IT organization to ensure execution of initiatives in an efficient and effective manner.
Proactively work to identify, communicate and resolve issues and risks that interfere with pipeline
delivery or team success.
Demonstrate ability to effectively work on multiple assignments, activities or projects as required.
Train and educate both IT and non-IT business units on demand management and IT operating
model processes and tools.
Performs other duties and responsibilities as assigned.
Qualifications
Must possess a minimum of 4 years of experience in Demand Management, Business Process
improvement and/or Project Management.
Prior experience performing IT portfolio, business consulting, business process improvements
and/or business relationship management.
Typically 7 years of experience leading projects or key business initiatives.
Bachelors Degree.
Demonstrated experience managing relationships with internal business customers and
stakeholders.
Knowledge and past usage of portfolio, program, or project management tools.
Must have excellent verbal and written communication skills and the ability to analyze, summarize
and recommend ideas and concepts to senior management in a clear, concise, and persuasive
manner.
Strong strategic, analytical, and planning skills.
Ability to work in a matrix management environment to achieve desired actions and outcomes
through negotiation and influence.
Experience using MS Microsoft Suite at an advance level.
Must demonstrate the ability to integrate work across relevant areas, develop the business and
services to enhance customer satisfaction and productivity, manage risks appropriately, develop
and execute business plans, manage information, and provide exceptional service to internal and
external customers.
Must demonstrate effective resource and project planning, decision making, results delivery, team
building, and the ability to stay current with relevant technology and innovation.
Must demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, and
the ability to effectively manage stress and engage in continuous learning.
Preferred Qualifications:
Graduate Degree in Business, Leadership, or relevant technical discipline.
Financial acumen developing business cases using financial ROI, NPV, Payback and other
complex financial ratios
PMP Certification.
Lean Six Sigma Certification.
7 years of experience working in Information Technology for an electric utility.
7 years of experience leading projects or key business initiatives.
5 years of IT portfolio and customer relationship management experience for an electric utility.

3. Comments:
Relocation may apply to this position.
The IT department will be moving to Rosemead by Q2 2016.
Candidates for this position must be legally authorized to work directly as employees for any
employer in the United States without visa sponsorship.
Policy Statement for Protected Veterans and Individuals with Disabilities.
LIFE. POWERED BY EDISON.
Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of nearly
14 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal
and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our
customers for over 125 years.
Southern California Edison is an Affirmative Action and Equal Employment Opportunity employer of
minority, female, protected veteran and individuals with disabilities. We are committed to building a
diverse and inclusive workplace.
If you require special assistance or accommodation while seeking employment with Southern California
Edison, please call Human Resources at (800) 500-4723, and choose option 3 for the Employee
Information Center. Representatives are available Monday through Friday, 8 a.m. to 4 p.m., Pacific time,
except Wednesdays when the center closes at 2:30 p.m., and holidays, or (800) 352-8580
(Telecommunications device for the hearing impaired - TTY).