The document discusses building relationships and delivering value to customers at PCMC. It states that PCMC is committed to building each other to greatness while delighting customers and creating value for all. Success is measured by the quality of relationships with people interacted with daily. Each team member plays a role in delivering equipment that helps customers compete and ensuring the right parts arrive on time. The team takes pride in building meaningful customer relationships by exceeding expectations.

1. We’re building each other to
greatness.
we’re committed to building each other to greatness,
while delighting our customers and creating value for all. We
measure our success by the quality of the relationships we build
with the people we interact with daily. Each PCMC team member
plays a critical role in delivering equipment that strengthens our
customer’s ability to compete in the marketplace and in ensuring
the right parts arrive at the right time. Backed by a team of experts,
we take pride in building meaningful relationships with our
customers by continually exceeding their expectations.
At PCMC
pcmc.com
who we are

2. L3 team mission statement
The Services We Provide
• Strategic and Systemic Planning
• Business Assessments
• Facilitation
• Training and L3 Material
• L3 Tool Development
• Problem Solving Support
• Leadership Coaching
• External Customer/Supplier Services
Our Approach
• Put people first
• Pro-actively utilize an “I do, We do, You do”
methodology
• Use patience and persistence to drive incremental,
measurable improvements toward a target condition
that aligns with organizational goals
• Set mutual expectations with our customers to apply
L3 strategies
• Help teams focus their improvements on areas that
will most effectively impact financial performance
• Apply BWU skillsets in practical applications
• Building relationships through respectfully
honest conversations
• Lead through influence and questions
• Build credibility through results
Why We Exist
• To provide consistent focus on L3 and foster it as
the means to conduct business at PCMC
• To responsibly and consistently accelerate the
organization along the L3 Journey while preserving
the integrity of the L3 vision
• To implement the L3 Technical and L3 Leadership
System in order to operate at a world class level for
generations to come
• To own the Continuous Improvement System and
act as a Leadership Development platform in the
organization
We Strive to Be
• Role models of the Guiding Principles of Leadership
• Scientific thinkers that are hard on the process and
easy on the people
• A Valued Consultant that:
• Mentors growth in others to realize their
potential
• Thinks strategically and helps others think
strategically
• Is innovative in helping others see possibilities
that weren’t seen before
• Is passionate about improvement and realizing
measurable results
• Is credible and diverse in our technical and
leadership expertise
• Provides a solid game-plan and is committed to
helping see initiatives through
Paper Converting Machine Company
2300 South Ashland Ave.
Green Bay, WI 54307 USA
t. + 920-494-5601
pcmc.com
Engagement.
Growth.
Results.
Unleashing Potential

3. L3 services
Problem Solving Support
Help with all facets of solving problems in alignment
with L3 technical system. Definition, scope, analytics,
approach, verifying results and sustainability - PDCA.
At Gemba (hands on with team member(s) where
work is being done) or office hours (sit down and
work through ideas together)
Leadership Coaching
Teaching and developing leadership practices that
help support the L3 technical system
At Gemba (hands on with team member(s) where
work is being done) or office hours (sit down and
work through ideas together
External Customer/Supplier Services
Kaizen events, VS walks, L3 business assessments
and training
Strategic and Systemic Planning
Help analyze internal and/or external opportunities
tocreatetailoredL3approachestoincreaseperformance
Example: Strategic A3’s, value stream design, etc.
Business Assessments
See your team and/or business through a L3 set of
eyes in order to provide continuous improvement
opportunities
Facilitation
7S, VSM, time study, set-up reduction and other
situational requests
Training and L3 Material
L3 levels classes, book studies and other situational
requests
L3 Tool Development
Help develop tools through the L3 technical system
that support current business needs
Example: Capacity planning tool, visual metrics, etc.
Paper Converting Machine Company
2300 South Ashland Ave.
Green Bay, WI 54307 USA
t. + 920-494-5601
pcmc.com
Providing dynamic
solutions powered by
exceptional people
Unleashing Potential

4. L3 team norms
Be purposeful with team chemistry and put it first
Show respect
• Start on time and end on time
• Be prepared
• No airplaning - be present in every interaction and meeting
• Have each other’s backs
• Keep our commitments 100% of the time and pro-actively communicate when resetting expectations
is needed
Never be complacent with the current conditions
Experiment
Have fun
Trust others and allow yourself to be trusted
Be brutally honest with respect
Strive for the highest quality in everything we do
Model a service mindset practice the service cycle
Be humble
Paper Converting Machine Company
2300 South Ashland Ave.
Green Bay, WI 54307 USA
t. + 920-494-5601
pcmc.com
Building
each other to
greatness
Unleashing Potential