David Felty is seeking an Operations Manager position in Central Florida. He has over 15 years of experience at FedEx Express where he has led stations to numerous awards and accomplishments including Station of the Year, lowest injury rates, highest budget performance, and perfect audit scores. He has a proven track record of improving operations to increase shipments and profitability through superior customer service and workforce management.

1. David Felty
6525 Gregg Drive, Columbus, GA, 31909 (407) 461- 6296 dffelty@gmail.com
Operations Manager
Objective
Striving to secure an Operations Manager, or similar position, in the Central Florida
area with a growing and successfulcompany where I can utilize my skills and
experience to improve operations, increase profitability, and enhance growth
Accomplishments
 Led the Columbus FedexExpress station to the districts' Station of the Year in
2015.
 Led the Columbus FedexExpress station to 8 out 12 months district station of
the month award.
 Led the Columbus FedexExpress station to the lowest OSHA recordable injuries
and accident level in nearly 10 years.
 Led Columbus FedexExpress station to the highest overall budgetperformance
for any station in the District.
 Led Columbus FedexExpress station to two consecutive 99% performance
rating on all unannounced FAA audits.
 Led Columbus FedexExpress station to four consecutive 100% performance
rating on all unannounced TSA audits.
 Helped increase overall outbound shipments from 6,000 pieces per night to an
average of 9,000 pieces per night from one account by giving superiorservice to
meet the client's needs.
Work History
Fedex Express, Inc. January 2003-present
Operations Manager, Columbus, GA, Longwood, FL, Leesburg, FL, Bowling
Green, KY
 Supervise up to 50 couriers, package handlers, team leads and customerservice
agents at a FedexExpress facility, including monitoring daily operations,creating
weekly schedules,and fulfilling all on-site Human Resources functions.
 Work collaboratively with other Operations Managers, Senior Managers and
District Directors to ensure maximum efficiencyand customerservice levels.

2.  Responsible forstaffing and training of workforce,including ensuring that all
couriers are training and certified forDepartment of Transportation standards.
 Determine operational budgetin collaboration with Engineering Department.
 Adhere to monthly budget,closely monitoring and adjust hours spent by
employees inall areas of operation.
 Administerperformance evaluations for all employeeson a yearly basis and
semi-annual on-road evaluations to monitor employees'performanceand
adherence to Fedex Express Courier Best Practices policies.
 Complywith regulations of government organizations and standards: DOT,
OSHA, FAA, TSA and Sarbanes Oxley Act.
 Daily, monthly and quarterly monitoring and reporting of station performance
levels to district and regional management.
Fedex Express, Inc. October 1996-January 2003
Courier, South Bend, Indiana, Albuquerque, NM
 Responsible forsafe and efficientdelivery and pick-up of packages, as well as
customerservice and pursuing sales opportunities.
 Performedsetup and take down of sorting operations.
 Maintained operational knowledge of all routes to ensure seamless service for all
customers.
Training
 ASPIRE certification-FedexManagement training, earned perfectscore on
testing, 2003.
 Defensive Driving for Management-training for evaluation of courier driving
methods.
 Leadership Principles-Leadership training course.
 Regional Station One-overview of management reporting applications.
 Quantitative Management Skills-Extensive use of MicrosoftExcel for Fedex
management, reporting, and presentations.
 Station One-Training on all aspects of station reporting and daily operations.
 Strong computerskills including MicrosoftWord,Excel, PowerPoint, Outlook.
Education
Buchanan High School,Buchanan, MI High SchoolDiploma