The document discusses recruitment challenges in the KPO (knowledge process outsourcing) industry in India. It notes that KPO requires deep domain expertise compared to BPO. While demand for KPO services in India is estimated to reach 180,000 employees by 2014, supply side constraints like a lack of skilled talent means the industry can currently only hire around 100,000. Recruitment and training are identified as the biggest supply side challenges. Universities need to focus more on developing practical business skills to prepare students for KPO roles. Businesses can help by partnering with educational institutions and implementing talent management programs.

1. Recruitment challenges in the KPO Industry

3. KPO deals with high value knowledge intensive business activities which require deep domain expertise KPO BPO Outsourcing of knowledge intensive business process and activities Outsourcing of standard business process Value, time to market, scale, flexibility are the primary drivers, then cost Cost is the primary driver Knowledge creation process is not well defined Processes are mostly standardized Industry is evolving and clients are still learning Industry is mature and outsourcing components easily carved out Clients perceive risk of data security and IP leakage Most of the risk have been addressed by infrastructure, processes and contract SLA’s Domain expertise (depth) more important than size Bigger the better: economies of scale is a competitive advantage Finding skilled talent is the biggest challenge Managing attrition is the biggest challenge

6. An average analyst follows the research process but could end up with a weak business case for the investment recommendation www.sganalytics.com | Average Analyst

7. A good analyst understands the business model and the market to build a strong business case for the investment recommendation www.sganalytics.com | Strong Analyst

10. Lack of strong middle management layer is the biggest challenge for KPO’s www.sganalytics.com |

14. SG Analytics has proactively managed the hiring and talent management process www.sganalytics.com |

15. A confident analyst from SG Analytics! www.sganalytics.com |