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KPIs for successful Agile Transformation
RAMKUMAR ARUMUGAM, CSP, CSM, CSPO,
ACP
SR. MANAGER – PROJECTS
COGNIZANT
WWW.LINKEDIN.COM/IN/RAMKUMAR101
A HUMBLE BEGINNING
 Started as a small team of 10-12 members
 Automate manual transactions and improve
operational efficiencies
 Deployed to US market in 4-5 months
 Staff Augmentation
BUSINESS REVIEW MEETING
 Thought provoking questions from the meeting
 Believed in greater benefits of eliminating
redundancies and manual work
o How can you scale this product across markets?
o How can this product be leveraged across domains
like HR, Tax?
o Can this support 10X users and support multiple devices?
o How soon can we onboard additional markets?
MEASUREMENT FOR SUCCESS
 Delivery based on Scrum Framework
 Releases every 6-7 weeks
 Determination of KPIs for success
 Brainstormed internally and with clients
 Baselined based on mutual agreement
AGILE TRANSFORMATION – KPIS
Business KPIs Engineering KPIs
BUSINESS KPIS
BUSINESS KPIS
ENGINEERING KPIS
ENGINEERING KPIS
KPI MATURITY
What to
measure?
When to
measure?
How to
measure?
Where to
see?
Reactive
Preventive
Proactive
Cognitive
KPIS FROM A LARGE TRANSFORMATIONAL
PROGRAM
Foundational Capabilities
Multi Device
Support
Support for
Multiple Business
Process
Reusable
components
Dashboard,
Reporting
Technologies
Scalable to
New markets
Automated
server
provisioning
Monitoring &
Debugging
Containerization
Cloud Foundry
88
24
36
APP Server
DB Server
WEB Server
F
E
A
T
U
R
E
S
• Paper work to digital solution
• 65% Effort Savings
• 3400+ Configurable Business
rules
Multi Million $ cost
savings
• Faster Time to Market: 5 Markets in 6 months
• Over 150,000 users on-boarded to workflow platform
• Near Zero IT dependency
Multi Million $ cost
savings
KEY OUTCOMES
 Improved cash flow
 Leverage for negotiating discounts
 100% compliance through SLAs
 Associates redeployed to other business areas
 Improved business productivity
FINDING YOUR GOLDEN APPLE(S)
TOP 5 TAKEAWAYS
 Understand Client and Organization Goals
 Identify relevant KPIs
 Align KPIs to Client and Organization Goals
 Make the KPIs visible to stakeholders
 Reflect and Adapt
END OF STORY

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KPIs for Successful Agile Transformation

  • 1. KPIs for successful Agile Transformation RAMKUMAR ARUMUGAM, CSP, CSM, CSPO, ACP SR. MANAGER – PROJECTS COGNIZANT WWW.LINKEDIN.COM/IN/RAMKUMAR101
  • 2. A HUMBLE BEGINNING  Started as a small team of 10-12 members  Automate manual transactions and improve operational efficiencies  Deployed to US market in 4-5 months  Staff Augmentation
  • 3. BUSINESS REVIEW MEETING  Thought provoking questions from the meeting  Believed in greater benefits of eliminating redundancies and manual work o How can you scale this product across markets? o How can this product be leveraged across domains like HR, Tax? o Can this support 10X users and support multiple devices? o How soon can we onboard additional markets?
  • 4. MEASUREMENT FOR SUCCESS  Delivery based on Scrum Framework  Releases every 6-7 weeks  Determination of KPIs for success  Brainstormed internally and with clients  Baselined based on mutual agreement
  • 5. AGILE TRANSFORMATION – KPIS Business KPIs Engineering KPIs
  • 10. KPI MATURITY What to measure? When to measure? How to measure? Where to see? Reactive Preventive Proactive Cognitive
  • 11. KPIS FROM A LARGE TRANSFORMATIONAL PROGRAM Foundational Capabilities Multi Device Support Support for Multiple Business Process Reusable components Dashboard, Reporting Technologies Scalable to New markets Automated server provisioning Monitoring & Debugging Containerization Cloud Foundry 88 24 36 APP Server DB Server WEB Server F E A T U R E S • Paper work to digital solution • 65% Effort Savings • 3400+ Configurable Business rules Multi Million $ cost savings • Faster Time to Market: 5 Markets in 6 months • Over 150,000 users on-boarded to workflow platform • Near Zero IT dependency Multi Million $ cost savings
  • 12. KEY OUTCOMES  Improved cash flow  Leverage for negotiating discounts  100% compliance through SLAs  Associates redeployed to other business areas  Improved business productivity
  • 14. TOP 5 TAKEAWAYS  Understand Client and Organization Goals  Identify relevant KPIs  Align KPIs to Client and Organization Goals  Make the KPIs visible to stakeholders  Reflect and Adapt