This document discusses augmenting legacy applications like SAP and Salesforce using Pega's extenders. It notes that existing ERP and CRM systems have become inadequate due to constantly changing business demands. The business challenge is how to manage transformation while preserving existing investments. Pega's extenders provide a system that can respond quickly to changes without huge costs by supporting complex transformations while preserving past investments. An example success story discusses streamlining customer master data from a self-service portal into a BPM flow.

1. WRAP AND RENEW
Augmentation of legacy
applications using Pega ’s
SAP and SFDC Extenders
A Mahindra Satyam Pega Practice Offering

2. BUSINESS
LANDSCAPE
 Constantly Changing
Business Demands
– Existing ERP and CRM
packaged applications
have become inadequate
to handle this growing
need

3. BUSINESS
CHALLENGE
 How to Manage
Transformation while
preserving the existing
investments made

4. BUSINESS
NEED
 A system that can respond to
demands and changes quickly
without incurring huge costs

5. WRAP AND RENEW
Augmentation of legacy
applications using Pega ’s
SAP and SFDC Extenders

6. OUR
APPROACH
Support process centric highly
complex transformation
initiatives while preserving the
existing investments made

7. OUR
SUCCESS
STORY
Master Data Management &
Customer Master Maintenance
Customer Account Data originating from a
Self-Service portal on a CRM system is
streamlined into a BPM flow

8.  YOUR BPM, CRM & ERP SYSTEMS
CO-EXIST AND WORK IN UNISON
 IMPROVES END TO END PROCESS
ORCHESTRATION AND
AUTOMATION
KEY
BENEFITS

9.  TRANSFORM your applications
 INCREASE cost savings
 REDUCE time to implement
 ACHIEVE economies of scale
 And GROW faster!
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