SlideShare a Scribd company logo
OMG you won’t
believe these 5 facts
about KPIs
Times / 27 Feb / Aniket
whoami
● Hotstar: Live sports // TV2.0 // Recommendations // Growth; 50M -> 200 M MAUs
● 2x startups // Banker
● Jobbing actor
Hotstar KPIs (workshop)
●
KPIs - un(der)said things
● Average PMs define KPIs
● Good PMs define 1 KPI
● Great PMs define 1 KPI with constraints
● Exceptional PMs define 1 “Make or Break” KPI with
constraints, and set 2-3 “Trust Me” KPIs for the future
KPIs change
Hotstar
● Just starting out
○ Daily Watch Time
● Scaling up
○ New DAUs
● Monetising
○ Ad revenue // Subscription revenue
● Stable
○ Profit
Constraints
Hotstar
● Just starting out
○ Daily Watch Time
● Scaling up
○ Daily Watch Time // New DAUs ; constrained on content acquisition
cost
● Monetising
○ Ad revenue (constrained on watch-time) // Subscription revenue
(constrained on ad revenue)
● Stable
○ Profit
Flipkart
● Just starting out
○ NPS, loose constraint on gross margin
● Scaling up
○ GMV, loose constraint on gross margin
● Pre-IPO
○ Profit, constrained on GMV
● Post-IPO
○ Future Profit
Flipkart
Customers should prefer buying online, even on their biggest purchases, at a profitable margin
NPS (2007-2010) GMV (2010-2018) Profit (2018-xx)
COD
Own Delivery Fleet
Exclusive smartphones
Massive discounts
Private labels
Reducing discounts, exclusives
● GMV > NPS > Profit - Snapdeal / Fashionandyou
● Profit > NPS > GMV - Infibeam
● NPS > Profit > GMV - Instagram shop
Make or Break KPIs
Trust me KPIs
Flipkart
● Just starting out
○ Make or Break: NPS, loose constraint on gross margin
○ Trust me: GMV, Profit
● Scaling up
○ Make or Break: GMV, loose constrained on gross margin
○ Trust me: Profit
● Pre-IPO
○ Make or Break: Gross Margin, constrained on GMV
○ Trust me: Future profit growth
Other famous trust me KPIs
● Swiggy 2014
○ “Trust me”: Gross margin
○ “MoB”: Frequency of ordering, NPS
○ Own delivery fleet, razor-sharp customer service
● Paytm till 2016
○ “MoB”: Number of transactions per user per day
○ “Trust me”: Fee on banking services
○ Coupons, cashbacks, offline QR
● Patanjali
○ “MoB”: Number of Yoga followers
○ “Trust me”: Atta, Jeans, Tel
○ Free workshops, TV show
Mark Zuckerberg: You want to end the party at eleven.
Eduardo Saverin: I’m trying to pay for the party.
Mark Zuckerberg: There won’t be a party unless it’s cool. What do you think?
● Facebook 2004. “Trust me”: Revenue
KPIs - un(der)said things
● Average PMs define KPIs
● Good PM defines 1 KPI
● Great PMs define 1 KPI with constraints
● Exception PMs define 1 “Make or Break” KPI with constraints,
and set 2-3 “Trust Me” KPIs for the future
KPIs - workshop - live idea
● Average PMs define KPIs - ??
● Good PM defines 1 KPI - ??
● Great PMs define 1 KPI with constraints - ??
● Exception PMs define 1 “Make or Break” KPI with constraints
and set 2-3 “Trust Me” KPIs for the future - ??

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KPIs and how to instrument them | Aniket Behera | Hotstar

  • 1. OMG you won’t believe these 5 facts about KPIs Times / 27 Feb / Aniket
  • 2. whoami ● Hotstar: Live sports // TV2.0 // Recommendations // Growth; 50M -> 200 M MAUs ● 2x startups // Banker ● Jobbing actor
  • 4. KPIs - un(der)said things ● Average PMs define KPIs ● Good PMs define 1 KPI ● Great PMs define 1 KPI with constraints ● Exceptional PMs define 1 “Make or Break” KPI with constraints, and set 2-3 “Trust Me” KPIs for the future
  • 6. Hotstar ● Just starting out ○ Daily Watch Time ● Scaling up ○ New DAUs ● Monetising ○ Ad revenue // Subscription revenue ● Stable ○ Profit
  • 8. Hotstar ● Just starting out ○ Daily Watch Time ● Scaling up ○ Daily Watch Time // New DAUs ; constrained on content acquisition cost ● Monetising ○ Ad revenue (constrained on watch-time) // Subscription revenue (constrained on ad revenue) ● Stable ○ Profit
  • 9. Flipkart ● Just starting out ○ NPS, loose constraint on gross margin ● Scaling up ○ GMV, loose constraint on gross margin ● Pre-IPO ○ Profit, constrained on GMV ● Post-IPO ○ Future Profit
  • 10. Flipkart Customers should prefer buying online, even on their biggest purchases, at a profitable margin NPS (2007-2010) GMV (2010-2018) Profit (2018-xx) COD Own Delivery Fleet Exclusive smartphones Massive discounts Private labels Reducing discounts, exclusives ● GMV > NPS > Profit - Snapdeal / Fashionandyou ● Profit > NPS > GMV - Infibeam ● NPS > Profit > GMV - Instagram shop
  • 11. Make or Break KPIs Trust me KPIs
  • 12. Flipkart ● Just starting out ○ Make or Break: NPS, loose constraint on gross margin ○ Trust me: GMV, Profit ● Scaling up ○ Make or Break: GMV, loose constrained on gross margin ○ Trust me: Profit ● Pre-IPO ○ Make or Break: Gross Margin, constrained on GMV ○ Trust me: Future profit growth
  • 13. Other famous trust me KPIs ● Swiggy 2014 ○ “Trust me”: Gross margin ○ “MoB”: Frequency of ordering, NPS ○ Own delivery fleet, razor-sharp customer service ● Paytm till 2016 ○ “MoB”: Number of transactions per user per day ○ “Trust me”: Fee on banking services ○ Coupons, cashbacks, offline QR ● Patanjali ○ “MoB”: Number of Yoga followers ○ “Trust me”: Atta, Jeans, Tel ○ Free workshops, TV show
  • 14. Mark Zuckerberg: You want to end the party at eleven. Eduardo Saverin: I’m trying to pay for the party. Mark Zuckerberg: There won’t be a party unless it’s cool. What do you think? ● Facebook 2004. “Trust me”: Revenue
  • 15. KPIs - un(der)said things ● Average PMs define KPIs ● Good PM defines 1 KPI ● Great PMs define 1 KPI with constraints ● Exception PMs define 1 “Make or Break” KPI with constraints, and set 2-3 “Trust Me” KPIs for the future
  • 16. KPIs - workshop - live idea ● Average PMs define KPIs - ?? ● Good PM defines 1 KPI - ?? ● Great PMs define 1 KPI with constraints - ?? ● Exception PMs define 1 “Make or Break” KPI with constraints and set 2-3 “Trust Me” KPIs for the future - ??