This document discusses key performance indicators (KPIs) and how to measure them. It provides information on developing KPIs, including defining objectives, identifying key result areas and tasks, and determining measurement methods. The document also discusses common mistakes in creating KPIs, such as having too many KPIs not linked to key result areas. Finally, it describes different types of KPIs, such as process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs.