Key performance indicators (KPIs) are important metrics for quality assurance that can help monitor performance and drive desired business results. Effective KPIs include the percentage of defects, number of customer complaints, levels of customer satisfaction, and on-time delivery rates. Tracking these types of quality indicators regularly provides information for decision making, helps plan appropriately, produces improvements, and ensures rapid response to critical issues. The goal is to improve service quality and make better use of resources.

1. KPI for quality
assurance
By ; ahnaf

2. What are the KPI’s for quality assurance
that you should use in your business?
• Quality indicators are tools used to measure and
monitor a company’s performance and are among
the principal types of process performance
indicators, or the famous KPI’s (Key Performance
Indicators).
• When using quality indicators, it is extremely
important to regularly access accurate, reliable and
good quality data.

3. What are the advantages of quality
indicators?
• Below is the benefit of KPI in order to drive the desired
results for your company to satisfy your customers:
1. Produce improvements;
2. Carry out appropriate planning;
3. Obtain information to aid decision making;
4. Rapid reactivity to criticality;
5. Make better use of resources;
6. Improve service quality.

4. Key performance indicators for
quality assurance examples
• Percentage of defects or rework needed
• Number of nonconformities of product
• Customer Complaints
• Customer Satisfaction
• Number of incident related with safety
• Product on time delivery
• QA/QC report submission

5. References
• Quality KPIs
• https://www.scilife.io/glossary/quality-kpis
• What are the KPI’s for quality assurance that you
should use in your business?
• https://www.siteware.co/performance-
management/kpis-quality-assurance-examples/