2. Employees look to leaders
to know what to focus on
When people have choice, they’ll select the option that helps implement the business
strategy
When I have a choice between… I’ll select the one that…
Employed Engaged
• Check with boss • Decide
• Establish another rule • Kill an obsolete policy
• Check on employee • Coach an employee • Grows the business
• Let the phone ring • Answer the phone • Cuts costs
• Refer the customer • Help the customer • Focuses on the customer
• Guard the old way • Look for a better way • Achieves our business
strategy
• Take my time • Do it quickly
• Add Costs • Add value
• Return boss’s call first • Return customer’s call
• Do it like we’ve always first
done it • Look for a better way
3. Barriers often cloud the line of sight
between people and business strategies…
Don’t
understand
Distant from business
customers strategies
Not connected
to company’s
Lack skills to vision and
execute the values
strategy
Don’t Don’t see
understand tangible
business financial stake
fundamentals in results
4. Employees need a clear linkage established
throughout the organization
The Company
The Business
Unit
Our
Department
My Work
Team
5. Demonstrate to employees how their everyday actions
influence the key performance measures of the company
Employees need to move through five levels of learning to improve Line of Sight:
Levels What They Learn
1. “What is our business strategy?” • What business are we in?
• What competition do we face?
• What is our plan to succeed (corporate and
business unit)?
• What financial goals must we achieve to
succeed?
• What values inform our strategy?
2. “How should we execute our • What success factors are necessary for
business strategy?” executing our strategy (i.e., key operational,
customer and employee capabilities)?
• How do these success factors link to our
financial goals?
3. “What do we (as a business unit) • How will we execute the strategy at our levels?
need to excel at to drive success?” • What processes and systems do we control
that drive our success?
• How do these drivers link to our success
factors?
6. Demonstrate to employees how their everyday actions
influence the key performance measures of the company
Employees need to move through five levels of learning to improve Line of Sight:
Levels What They Learn
4. “How can we (work team) or I • What actions can we / I take to impact the
contribute to success?” company’s success?
• How do our / my actions link to our success
drivers?
5. “How will we / I be held • What goals must we / I achieve?
accountable for success?” • How will our / my performance be monitored?
• How will I be rewarded if we / I succeed?
